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Mercure Moscow Baumanskaya
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Reviews (711)
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All reviewsmetro stationgreat hotelrainforest showerred squarebox of chocolatesprivilege roomgreat showerrooms are modernfront office staffcafes and restaurantsstreet noisefive minute walkquiet areanice roombed was very comfortabletea and coffeesmall hotel
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Reviewed 14 April 2017

Four of us had a fabulous week in Moscow staying at the Mercure. Although slightly out of the city centre it was only two metro stops to Red Square and all the tourist attractions. Yaroslav, Natalia and Svetlana should be commended for their friendliness and their helpfulness, they were always cheerful and welcoming and made our stay very enjoyable. The rooms were fantastic, large with amazing bathrooms. The staff who look after the rooms do a brilliant job.There are lots of places near by to get a good meal or a take away. We would highly recommend the Mercure for your stay in Moscow.

Room Tip: Ask for a quiet room
  • Stayed: April 2017, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank NoranFlynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena G, Rooms Division manager at Mercure Moscow Baumanskaya, responded to this reviewResponded 18 April 2017

Dear Valued Guests!
I would like to thank you for taking the time to review us on Tripadvisor.com following your recent stay at Mercure Moscow Baumanskaya hotel.

Many thanks also for the words reserved for the team, it is wonderful to hear that you were delighted with our warm and friendly welcome.
It is a pleasure to read, that you enjoyed our fantastic rooms and amazing location.
We look forward to welcoming you back in the near future.
Kind regards,
Elena Gorodinskaya
Rooms Division manager
Mercure Moscow Baumanskaya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2017 via mobile

After an interesting taxi journey from the airport we arrived at the Mercure, the staff are wonderful and they are knowledgable about restaurants, shops and facilities in the local area and in the centre. The rooms are modern, comfortable and well equipped with lovely bathrooms. We have used the metro to get around the city, the service is quick, reliable and just two stops to Red Square and at 800 for seven day travel pass is excellent value.

Stayed: April 2017, travelled as a couple
2  Thank Zenia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena G, Rooms Division manager at Mercure Moscow Baumanskaya, responded to this reviewResponded 11 April 2017

Dear Valued Guest!
Let me thank you for staying with us and sharing your glowing experience on Tripadvisor.com!
It is a great pleasure for us to bring comfort and positive emotions to our Guests providing courteous, warm and welcoming service. And we are glad to realize that our efforts exceeded your expectations.
Look forward to welcoming you back at our hotel!
Warmest regards,
Elena Gorodinskaya
Rooms Division manager
Mercure Moscow Baumanskaya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2017 via mobile

Arrived early for check in (from Australia) and went for a walk then the room was ready. We booked the superior room for six days and the extra space was worth the extra cost. The rooms are modern, well equipped, clean with a soft bed and extra pillows. The bathroom is enormous with good quality toiletries and includes a rainforest shower. The breakfast is OK and there are plenty of local bakeries, cafes and restaurants. The Metro is a five minute walk and so easy to negotiate and everything was only a few stops away. I really liked being in a suburban area seeing how the locals go about things yet only being two Metro stops from the Kremlin right in the heart of things. The staff are so helpful from the front desk to the restaurant and house keeping and nothing is too much trouble for them. Will definitely stay again when returning to Moscow.

Stayed: April 2017, travelled as a couple
3  Thank Persia69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena G, Rooms Division manager at Mercure Moscow Baumanskaya, responded to this reviewResponded 10 April 2017

Dear Valued Guest!
Thank you for taking the time to post a glowing review of your stay at Mercure Moscow Baumanskaya hotel.
We are delighted we were able to exceed your expectations and that our team went out of their way to make you feel especially welcome.
We very much appreciate your kind compliments regarding our fantastic location, price/quality ratio and rooms’ equipment.
All of us hope that one day we will have the pleasure of welcoming you again at our hotel.
Cordially,
Elena Gorodinskaya
Rooms Division manager
Mercure Moscow Baumanskaya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2017

Moscow was my first point of arrival and it's always nice to start a trip with a good hotel. It just sets the tone tight for the whole holiday.

I loved this hotel. Everything about it was ideal. The staff are super-friendly and very helpful - and all spoke English to a more than acceptable level.
The room was delightful. I especially loved the bathroom - I find this is often a good indicator of a hotel's overall quality. The shower room here was immaculate.

2 minutes from the Metro stop which is on Line 3 and only 2 stops from the main sights in the centre of the city.

I wouldn't hesitate to recommend this place if you're planning a trip to Moscow - great value too.

  • Stayed: March 2017, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Ivor H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena G, Rooms Division manager at Mercure Moscow Baumanskaya, responded to this reviewResponded 3 April 2017

Dear Ivor!
Thank you very much for taking the time to share your feedback about you recent stay at Mercure Moscow Baumanskaya Hotel.
We are very happy that you found our staff being helpful and attentive. Definitely, it is the greatest compliment for us.
We are pleased to hear that you enjoyed our fabulous location which is ideal both for the leisure and business travelers, with many of Moscow’s sightseeing at a walking distance and an adjacent transport hub for easy access around the city.
Thank you so much for recommending us. We are always happy to see you at Mercure Moscow Baumanskaya hotel!
Warmest regards,
Elena Gorodinskaya
Rooms Division manager
Mercure Moscow Baumanskaya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2017

We were delighted to be able to spot the sign for this hotel as we came out of the Metro on Baumanskaya St with the slightly dazed air of people who've been travelling all day. The welcome was warm and helpful staff continued to make out two night stay a pleasant one. They recommended a nearby restaurant for dinner instead of just pushing the hotel restaurant which i liked. Our deal didnt include breakfast but the hotel offer was extensive...if a little eccentric for our western tastes...baked potatoes and fried chicken anyone? They do cracking omelettes though. The hotel was nicely placed, .just two stops away from Red Square, but it afforded a taste of non-tourist Moscow. It was pretty quiet but there were a few nearby bars and restaurants that we enjoyed trying. A Belgian themed bar was pretty good, but a bit too youth oriented for us. we ate twice at a quiet cafe whose name escapes me but it was about two blocks turning left out of the hotel. The room was large, teamaking facilities were provided and even little slippers to wear post shower. i would definitely recommend the Mercure Baumanskaya.

  • Stayed: February 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank irlandesa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena G, Rooms Division manager at Mercure Moscow Baumanskaya, responded to this reviewResponded 27 March 2017

Dear Valued Guest,

Thank you so much for choosing Mercure Moscow Baumanskaya hotel and for taking the time to place your glowing review of our hotel.

We are very grateful for your positive comments which will be shared with our hotel team. Inspired with this one, we assure you that we will continue to deliver great service at all times.
We always strive to provide quality accommodation and a great guest experience.

We invite you to stay at Mercure Moscow Baumanskaya again!

Warmest regards,

Elena Gorodinskaya
Rooms Division manager
Mercure Moscow Baumanskaya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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