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Reviewed 4 weeks ago

Security service is very unfriendly, my room was not cleaned one of the days.Room cleaning itself was not quality , staff was very noisy when cleaned other rooms at the floor. Breakfast does not respond to its price. Bread was not tasty, long line for fried eggs, caviar available, but heeden)

  • Stayed: September 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Blu
Thank annavoronkova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
radisson_royal, Генеральный директор at Radisson Royal Hotel Moscow, responded to this reviewResponded 4 weeks ago

Dear guest (annavoronkova),
Thank you so much for choosing Radisson Royal Hotel, Moscow.
We regret to learn that you were not satisfied with your stay.
Please, accept our sincerest apologies for all of the inconveniences that you have experienced during your recent stay with us. We really feel ourselves so very ashamed – hardly ever we’ve performed so really bad. Definitely, it is nothing like our general level of service that we provide to our guests.
With every guest being valuable for us, we will be sincerely happy to warmly greet and welcome you back at Radisson Royal Hotel, Moscow!
Best Regards,
Stanislav Kondov
General Manager




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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Majestic splendour best describes this hotel, old world charm abounds. We have an accessible room which is grand. The bathroom is well equiped and the beds are very comfortable. The room is spotlessly clean so too the hotel. The breakfast was fabulous with selection abounding. Eggs made to other, coffee made to order as well.

Stayed: September 2018, travelled with friends
Thank CandE_Evans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
radisson_royal, Генеральный директор at Radisson Royal Hotel Moscow, responded to this reviewResponded 4 weeks ago

Dear guest (CandE_Evans),
Thank you for choosing Radisson Royal Hotel, Moscow, and for leaving such a positive feedback!
Special thanks for all of the positive moments mentioned in your review about our property. We try our best to meet the expectations and demands of all of our guests, which frames the standards of our services. We would be very happy to welcome you back in Radisson Royal Hotel, Moscow!
We hope that every next stay would be unforgettable for you and you will discover new positive impressions.
Kind Regards,
Stanislav Kondov
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

This hotel is quite impressive as you drive up to it. It is one of the “seven sisters” buildings and sits impressively by the Moscow river. The foyer is quite beautiful and it is no surprise to see brides posing in front of the beautiful floral displays. We had a very comfortable room with enough room to relax and store our luggage. The bathroom was quite good and we enjoyed our three night stay here. The only negative about this hotel is that you cannot walk to any tourist attractions as it is on the other side of the river.

Stayed: October 2017, travelled as a couple
Thank Carol S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
radisson_royal, Генеральный директор at Radisson Royal Hotel Moscow, responded to this reviewResponded 4 weeks ago

Dear guest (Carol S),
Thank you for choosing Radisson Royal Hotel, Moscow, and for leaving such a positive feedback!
Special thanks for all of the positive moments mentioned in your review about our property. We try our best to meet the expectations and demands of all of our guests, which frames the standards of our services.
We would be very happy to welcome you back in Radisson Royal Hotel, Moscow!
We hope that every next stay would be unforgettable for you and you will discover new positive impressions.
Kind Regards,
Stanislav Kondov
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

Once we stayed there, in old ukrainian hotel. Yesterday we came after 17 years. That place is amazing now, we couldn’t even recognized it firstly we came! Luxury. Beauty. Gorgeous. That’s what we can say about that place. Interesting design: new materials ft. old style. What we have in sum? Unbelievable renovated historical building. I know what I’m talking about. Guards on the main entrance was a little bit strict. And the another thing: the audioguide of the main diorama was broken. It would be a little bit sad, if not the young lady from the reception. Diana or Dina, in me ages it is hard to remember even my own name. I came to her to tell about that issue. Lobby wasn’t crowded. So she came to have a look: what was wrong with a guide. To sum up, she told us all info about diorama herself, a little excursion, bright smile on her face. After that I fell in love with that place. Good level of service: not all employees in the hotels like to help “strangers” from the street by heart. Not in that place. We will come and stay there. All other people were really nice also. Moreover, your yacht trip was amazing. And the rooftop is such an amazing too!! Thank for that day, Radisson!!

Stayed: September 2018, travelled with family
Thank ecoldhurt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
radisson_royal, Генеральный директор at Radisson Royal Hotel Moscow, responded to this reviewResponded 5 weeks ago

Dear guest (ecoldhurt),
Thank you for choosing Radisson Royal Hotel, Moscow, and for leaving such a positive feedback!
Special thanks for all of the positive moments mentioned in your review about our property. We try our best to meet the expectations and demands of all of our guests, which frames the standards of our services.
Also, thanks for positive notes regarding our colleague Dina, we will necessarily give your kind words to her. Comments like yours inspire us to work with even better enthusiasm and passion!
We would be very happy to welcome you back in Radisson Royal Hotel, Moscow! We hope that every next stay would be unforgettable for you and you will discover new positive impressions.
Kind Regards,
Stanislav Kondov
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2018 via mobile

I stayed once at this hotel and I’m not doing this again.First of all when you arrive there is no one at the entrance to help you with the luggage.Reception is very far from the entrance and lost between shops.But what I didn’t like the most was very cheap interior in the room.The furniture itself is made from very cheap materials.It would better suit some country small hotel.The other thing I didn’t like concerns safety:the exits to fire stairs are closed!The stuff of the hotel said that the locks would open automatically in case of fire but me personally would feel safe if I could open them with my room card for example.What I liked:friendly stuff and very very good breakfast.

Stayed: September 2018, travelled with family
Thank Ksenia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
radisson_royal, Генеральный директор at Radisson Royal Hotel Moscow, responded to this reviewResponded 7 September 2018

Dear guest,

Thank you for staying with us and for submitting such a detailed review.

Please, accept my sincerest apologies for the situation with luggage and bellman service and I have well noted your comment regarding it. Please be assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We regret to learn that you were not fully satisfied with furniture inside of our rooms.
Let me kindly inform you, that our rooms were designed with luxurious handmade Italian furniture. Walls of rooms are decorated with exclusive English wallpapers. Everything is original.

We always appreciate when our guests share their impressions as it helps us to improve our services and bring it to even higher level.
If you would like to add something to your review do not hesitate to contact us via email: Guestrelations.Royal.Moscow@radisson-hotels.ru.

It will be our pleasure to welcome you back during your next visit to Moscow and we will do our best to change your opinion regarding the quality of service at our property.

Best Regards,
Stanislav Kondov
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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