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“Amazing Hotel in Moscow”
Review of Lotte Hotel Moscow

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Lotte Hotel Moscow
Ranked #1 of 326 Hotels in Moscow
Certificate of Excellence
Reviewed 5 March 2017

I recently had a business trip to Moscow and stayed at the Lotte Hotel. This is one of the nicest hotels I have ever stayed at and would have no hesitation at returning on my next trip to Moscow.

The Lotte Hotel is located very close to the Kremlin and old downtown Moscow. Just a 2 block walk gets you to Arbat Street and all the souvenir shops and the direct route to Red Square and the Kremlin. If you have business, it's located close to the major Moscow routes and the Metro so you can get around easily (well as easily as you can do in Moscow).

Staff are extremely friendly and all of them speak English extremely well. I was very impressed by the level of service here. Room service is available 24 hours which is handy for business travelers who often miss restaurant openings or closing times with travel schedules.

The rooms are absolutely exquisite. I had the luck to be upgraded to a suite for my first night and it was one of the most elegant rooms I've ever stayed in. Spacious, well appointed and amazing! After my first night, I had a deluxe room which albeit much smaller was very nice also. Great views of at least 2 of the Seven Sisters (the Stalin built buildings). The fitness centre is in the basement but it's a great place to have a workout.

The food here is also very good. I had a couple early and late meals with my travel schedule. Everything was very fresh and tasty. If you like Russian cuisine, you will be in heaven at the Lotte.

If you want to spoil yourself or if you have meetings and need a bit of space to host people in your room, take the suites that overlook the atrium. They are fantastic. Otherwise the other rooms are amazing also. There are lots of historic and touristy places to see near the hotel, so put on your running shoes and get out and look around.

  • Stayed: March 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Andrew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LotteHotelMoscow, General Manager at Lotte Hotel Moscow, responded to this reviewResponded 10 March 2017

Andrew, thank you so much for this wonderful detailed review, which I’m sure our future guests will find extremely useful. It is utmost pleasure to hear you enjoyed our services, and I hope we made your stay in Moscow a little bit more memorable. I am glad to think that you will come back to us again.

Best regards,
Adrian Gray

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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27 - 31 of 1,041 reviews

Reviewed 3 February 2017

First time in Moscow and this was a perfect base. The décor is perfect, fairly ostentatious but it works well. The rooms are perfectly sized, and incredibly comfortable. The view from ours was amazing. Facilities wise they seem to have thought of everything you could need. Staff are highly attentive and polite, very willing to assist.

  • Stayed: January 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Absashers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LotteHotelMoscow, Генеральный директор at Lotte Hotel Moscow, responded to this reviewResponded 14 February 2017

Thank you for choosing us on your first trip to Moscow and taking time to share your experience with other guests. It is a pleasure to hear you enjoyed our services, and I hope we made your stay a little bit more memorable. I am glad to think that you will come back to us many more times.

Best regards,
Adrian Gray

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2017 via mobile

We only stopped by at the Lotte Lounge Bar for a coffee. It was a nice experience and I'm sure we will be going back when in Moscow again. The service is simply perfect, everybody was nice and spoke english. Well done on the staff and management.

Stayed: January 2017, travelled with friends
Thank Fanny G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LotteHotelMoscow, Генеральный директор at Lotte Hotel Moscow, responded to this reviewResponded 14 February 2017

Dear Fanny, thank you so much for stopping by and leaving such a sweet review. I am extremely pleased you felt yourself comfortable at our place. Please rest assured we will do our utmost of exceeding your expectations for your next visit to our hotel no matter you come for a coffee or stay for a couple of days.

Best regards,
Adrian Gray

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Reviewed 1 February 2017

I always stay in Lotte when I come for business. The rooms are superb quality (much better and more modern than Ritz, for example), the service is extremely high quality - welcoming, accommodating and friendly! Highly recommended on all fronts.

  • Stayed: January 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank Veronica_ML
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LotteHotelMoscow, Генеральный директор at Lotte Hotel Moscow, responded to this reviewResponded 14 February 2017

Dear Veronica, thank you for the very positive review. This is what it is all about for us and what we try to do in all our interactions with our guest and I am very pleased you noticed it! We are already looking forward to welcome you back to our hotel.

Best regards,
Adrian Gray

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Reviewed 15 January 2017 via mobile

Stayed here for 5 nights... Rooms here are very well done.. detailing is top notch... location is excellent, right next to arbat... but hospitality is the best I have seen across the world... no staff ever said no for everything... would go beyond their job profile to help.. keep up the good job guys...

Stayed: September 2016
Thank johncY5607GX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LotteHotelMoscow, Генеральный директор at Lotte Hotel Moscow, responded to this reviewResponded 16 January 2017

Dear John,

Thank you for choosing Lotte Hotel during your trip to Moscow. I’m glad to hear that you enjoyed our facilities and services. Thank you for pointing out our hospitality and ranking it so highly – this is what it is all about for us and what we try to do in all our interactions with our guest, and I am very pleased you noticed it! We are already looking forward to welcome you back to our hotel.

Best regards,
Adrian Gray

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Lotte Hotel Moscow

Address: Novinskiy Blvd, 8/2, Moscow 121099, Russia
Phone Number:
Region: Russia > Central Russia > Moscow > Arbat
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 326 Hotels in Moscow
Price Range: $453 - $969 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Lotte Hotel Moscow 5*
Number of rooms: 300
Official Description (provided by the hotel):
The luxurious Lotte Hotel Moscow located on Novinskiy Boulevard in the very heart of Moscow was opened in September 2010. The hotel offers 300 spacious standard rooms and suites, the largest Royal Suite in the city and two splendid restaurants - OVO progressive Italian cuisine restaurant, managed by Carlo Cracco - a Michelin holder and world-famous restauratuer and chef, and MEGUmi, a modern Japanese restaurant. Lotte Hotel Moscow also boasts six conference halls capable of accommodating banquets and business events of any size and format, an innovative Executive Club Floor, a three-level underground parking facility, and a state-of-the-art fitness center and pool. The world-famous Mandara Spa combines the ancient Balinese spa traditions with the latest achievements of the Elemis and Bellefontaine cosmetics lines. As a part of The Leading Hotels of the World, the largest luxury hotels & resorts collection, Lotte Hotel offers a wide range of top-level facilities joined with outstanding client-oriented service. ... more   less 
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