We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Perfect place to create happy memories with the family.”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Shangri-La's Mactan Resort & Spa
Ranked #2 of 32 Hotels in Lapu Lapu
Certificate of Excellence
Reviewed 15 September 2017 via mobile

We had a wonderful holiday in Shangrila Mactan. So many people / staffs made our stay in Shangrila one to remember. Stayed for 5 days and we dont want to leave anymore!

From checking in to checking out, the experience was smooth, pleasant and stress free.

Big Thank You to the Front Ofc team of Ocean Wing, to Duff and Ms Cimafranca who personally welcomed us.

We had so much fun in the resort - the pool, gym,playroom, beach and dive center.

My son dives at Scottys which is part of the hotel. He's been diving with Scottys for a year and a half now. Very happy and satisfied with their service and professionalism.Staffs and instructors are extremely friendly and they have great facilities and equipments. They're the best in Cebu actually. Big shout out to Christophe who loves sharing jokes and Edmund who takes care of my son on his every dive.

Breakfast was hearty and quite good at Acqua. Big thumbs up to Edelweiss and all the team of Acqua. We always look forward to every breakfast as we know we're being taken care by the Edelweiss. Loved it when she's around coz she always anticipates all our needs not just during breakfast bt on lunches too. She always made sure we are well attended and happy while dining at Acqua.

Another staff to look for while staying in Shangrila Mactan is Guia of Tides. I always look for this lady whenever I stay at the resort. I seldom see someone who is truly concern and looks after their guest needs. She excels in every ways. I love her!

We cant wait for the next holiday. We are already planning our next visit to Shang. Exciting!!!

Stayed: July 2017, travelled with family
Thank Joy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this reviewResponded 19 September 2017

Dear Joy L,

Fantastic review! Nothing brightens our day more than reading positive reviews from our guests.

What sets Shangri-La apart from the rest is our people, and I’m proud to say that the team in Mactan is composed of some of the most hospitable people I have ever come across. Please know that I appreciate your shout out to Duff, Nica, Edelweiss, Guia, Christophe & Edmund from Scotty’s, and to the rest of the team. I will certainly share this to them.

We’d love to have you back so you can take pleasure in our sumptuous cuisine, gentle coastlines and transporting sunsets again. Until then, get your daily dose of our sunny paradise on our Instagram @shangrilamactan.

All the best,
René D. Egle

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (3,752)
Traveller rating
Traveller type
Time of year
Language
  • More languages

88 - 92 of 3,752 reviews

Reviewed 14 September 2017

Great service, great food, great swimming and staying experience! What more could you ask? This is definitely the place to stay when you want to unwind. It's a bit pricey though. But with all the amenities it offers - a playground for kids, sauna, and a 24/7 gym plus an awesome buffet experience, I must say it's worth it. Way to go Shangrila!

  • Stayed: May 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank kennylyne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this reviewResponded 18 September 2017

Dear kennylyne,

Wow, it is an honor that you have named our little paradise as the “best resort-hotel” in town! Other than being a place of adventure and fun, the resort is also a serene oasis where one can find infinite relaxation, and I'm very happy you got to experience that. :)

Our tranquil haven will be waiting for your next return. Do visit us soon for another well-deserved break. See you soon!

All the best,
René D. Egle

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2017 via mobile

We were invited to a Mactan island as a performance gift for a great 2016 sales year. We had never been to the Philippines and didn't know what to expect. The Shangri-La put it on. Wow we had a great reception, the staff were simply wonderful. The restaurants were great the food is awesome. Catering for the world with ease.
If you need some time to relax without a care in paridise this is the place !!!!

Stayed: July 2017, travelled on business
Thank HueyGC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this reviewResponded 18 September 2017

Dear HueyGC,

What an outstanding review! I’m glad we have made your first trip to the Philippines memorable and enjoyable. It’s always a joy to hear such warm feedback especially from our first-time guests like you.

We’d love to have you back! There are still so many breathtaking sights to see, exciting adventures to take on, and relaxing journeys to pursue here in our sunny paradise. Until then, witness the tropics on our Instagram @shangrilamactan. See you!

Best regards,
René D. Egle

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2017

This place is really superb! A relaxing place with all the amenities you will need. Pristine waters and nice swimming pools at the same time. Great rooms and food as well.
The staff are all courteous and friendly, very trustworthy to top it all. I can attest to that because I forgot my handbag in a public area in the resort for 3 hours before realizing I left it there, and to my surprise and relief, I got it back with all my important documents and belongings. Amaaaazing! Great job on that Shangrila Mactan!

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com
Thank CarissaTirados
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shangri-LaResortCebu, General Manager at Shangri-La's Mactan Resort & Spa, responded to this reviewResponded 18 September 2017

Dear CarissaTirados,

Wonderful remarks like this never fail to paint a smile on our faces.  Thank you for your lovely words about our staff – they are what makes the Shangri-La experience one-of-a-kind!

As they say, life is always better at the beach, and with that I hope you visit us again so you can bask under the glorious Mactan sunshine, relax in our haven of unlimited peace, CHI, The Spa and taste our gastronomic feasts once more!

Truly yours,
René D. Egle

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2017

We stayed here in August for 3 nights in the ocean wing. Its a nice property but its huge literally like Disneyland. We staye din the Ocean wing with club room access. Room was nice service was good and they give you some great toiletries. Now if you dont mind a gazillion people and kids you may like this place. We didnt care for it just too big and too busy and it is a family hotel.
We went to their evening buffet though it was wonderful the cost was about $ 50.00 US dollars. Too expensive. They offer discounts if you are from the philiipines which my wife is or a senior which I am. We got 20% off which made it a bit more palatable. However we had to jump through hoops and speak with the buffet manager till we got our discount. We also told the manager that were were planning on attending the cultural dance show the following night and could we get the same 20% discount. He said yes no problem. The next day we made reservations for the the show and accompanying buffet at the main lobby. We again asked if we could get the "balikbayan" 20% discount the girl who booked us said absolutely. We even asked if that would apply toward the whole bill and she confirmed this.
Anyways the next night after the show, which was outstanding the waiter gave us the bill after we had requested the discount and we received a bill without any discount. We asked for the manager who really proceed to give us a hassle and explain why he couldnt do it. We told him that that both the girl and the buffet manager the night before told us we would get the discount. Even after he called the manger and confirmed this he went ahead and gave us a bill that only applied the discount to 2 people not the whole party of 5. We again had to call the manager by phone and afer about 30 minutes of embarrassing back and forth the discount was finally given with an apology.

I could live with this inconvenience but thought the place is better suited to families with kids and lots of money as the hotel is not inexpensive. If you plan on going into Cebu be aware that the traffic is horrendous and there are closer places to stay in if you wish to be in the City of Cebu

  • Stayed: August 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
3  Thank Boxbrothers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Lapu Lapu
1.4 km away
Crimson Resort and Spa, Mactan
0.5 km away
Movenpick Hotel Mactan Island Cebu
3.1 km away
Bluewater Maribago Beach Resort
Show Prices
Show Prices
Show Prices
10.9 km away
Radisson Blu Cebu
Radisson Blu Cebu
#1 of 92 in Cebu City
3,579 reviews
2.6 km away
Costabella Tropical Beach Hotel
Costabella Tropical Beach Hotel
#9 of 43 in Mactan Island
743 reviews
1 km away
BE Resort, Mactan
BE Resort, Mactan
#15 of 32 in Lapu Lapu
504 reviews
Show Prices
Show Prices
Show Prices

Been to Shangri-La's Mactan Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shangri-La's Mactan Resort & Spa

Address: Punta Engano Road, Lapu Lapu 6015, Philippines
Region: Philippines > Visayas > Cebu Island > Mactan Island > Lapu Lapu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Lapu Lapu
#1 Business Hotel in Lapu Lapu
#1 On the Beach Hotel in Lapu Lapu
#1 Family Hotel in Lapu Lapu
#2 Romantic Hotel in Lapu Lapu
#2 Spa Hotel in Lapu Lapu
Price Range: $392 - $708 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Mactan Resort & Spa 5*
Number of rooms: 530
Official Description (provided by the hotel):
Tucked in lush tropical landscape and with a crystalline coastline, Shangri-La's Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort property in the Philippines. It has won acclaim from both domestic and international travelers for its spacious and well-appointed 530 guestrooms and suites, the variety of its dining, entertainment, sports and recreational activities offered in its paradise-like setting and as home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia.Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La's Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. It is an exciting refuge for nature lovers and a favorite among holidaymakers, as it combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda, Evoline ltd, Shangri-La Hotels and Resorts, Hotels.com, Wotif.com, Expedia APAC, HotelQuickly, TripOnline SA, Hooroo Pty Ltd, getaroom.com and Cancelon so you can book your Shangri-La's Mactan Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La`s Mactan Resort And Spa
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri Las Mactan Hotel
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Lapu
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing