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All reviews tune hotel ayala mall budget hotel rooms are small the ground floor convenient store short stay air conditioning lechon place to sleep double room walking distance location is great wi fi big mall clean hotel comfy bed
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Reviewed 5 weeks ago

If your looking for a good service, best location and value of your money I highly recommend this Hotel for your future stay. My family and I enjoyed our stay here. The staff are very friendly and they are very attentive to our needs. The guards are very polite and accommodating. Definitely will book again when I'm going to return at Cebu. :)

Date of stay: November 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Fearless01374828458
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grace S, General Manager at Red Planet Cebu, responded to this reviewResponded 1 week ago

Dear Fearless01374828458,

It gives us great pleasure to receive ravishing feedback from our guests. Thank you very much for taking the time to appreciate the standards and the service. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.

It was our pleasure to serve you and we look forward to welcome you back on your return to Cebu.

Truly yours,

Grace Salut
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2018

There is no phone, no slippers, no toiletries. The towel is dirty white..bad laundering. The room is very small.. Not good for family stay. If not for the Location, i will not stay again because it is not worth my money.

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Trip68197378725
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grace S, General Manager at Red Planet Cebu, responded to this reviewResponded 1 week ago

Dear Trip68197378725,

I was very disappointed to read of your experience during your stay with us. An apology will regrettably not alter the outcome of your experience in this occasion but nevertheless I do extend it with all sincerity. Thank you for letting us know of your experience as it enables us to target problem areas and to improve on our services for you and for our guests in the future.

We hope that this isolated incident will not deter you from giving us another chance to prove that this is not the standard experience our guests get when they leave.

Truly yours,

Grace Salut
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2018

Comfy place to stay. Towel is big and clean. Bed is just enough, linens are clean, generally the room is nice. The only thing i dont like guard below the belong not friendly and it difficult to park to go down from car

Date of stay: November 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank HeartyMixNutriClub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grace S, General Manager at Red Planet Cebu, responded to this reviewResponded 1 week ago

Dear HeartyMixNutriClub,

Thank you for your feedback and the perfect rating. We are most concerned with the satisfaction of our guests and your positive feedback is of great value to us.

The mention of not liking the guard caused us concern. Rest assured this will be looked into.

It was our pleasure to serve you and we look forward to serve you again soon.

Truly yours,

Grace Salut
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2018 via mobile

Let’s start with bad side. I asked for a room with a view but actually the window is small so you cannot really appreciate it. The room is not sound proofed so you can really hear the vehicles outside especially if your room is facing the highway plus the ac is very noisy so I couldn’t really sleep well. We were offered to move out to other room though and late check out which is good.
The staff and the location here is the best thing. Staff are very friendly and helpful. The location is very close to ayala mall and accessible to anywhere. We will come back but I hope it would be quiet and not facing the highway.

Date of stay: November 2018
Thank AlfieTorres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grace S, General Manager at Red Planet Cebu, responded to this reviewResponded 1 week ago

Dear Mr. Torres,

Thank you for your feedback. It is regrettable that the airconditioning and the traffic noise dampen the comfort of your stay. We do offer quieter room that is away from the street that can be reserved upon request.

It is encouraging to know that the service of our staff is very much appreciated. It is always a pleasure to know that our guests bring home with them good memories of how they are being treated.

It was our pleasure to serve you and we hope that we left you with enough reasons to stay with us again.

Truly yours,

Grace Salut
Hotel Manager

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Reviewed 10 November 2018

it was my first visit of Red Planet. and it was not good. becos there was a bug in the bed... and air conditioner's noise is so big. and it was too old... and already it was broken.. and we need more towels too. thanks...

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Quest63263032394
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grace S, General Manager at Red Planet Cebu, responded to this reviewResponded 1 week ago

Dear Quest63263032394,

We regret to learn that the experience of your first visit was not to your satisfaction. Pest control spraying is being done regularly in all areas of the hotel especially in our guestrooms. Thus, it came as a surprise to know about having bed bugs as we never received any complaint in this regard. Nevertheless, be rest assured that we will continually strive to ensure that our facilities are clean and in tip top condition.

Thank you for your feedback and for choosing Red Planet. We hope that this isolated incident will not deter you from giving us another chance to prove that this is not the standard experience our guests get when they leave.

Truly yours,

Grace Salut
Hotel Manager


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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