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All reviews tune hotel ayala mall budget hotel rooms are small the ground floor convenient store short stay air conditioning lechon place to sleep double room walking distance location is great wi fi big mall clean hotel comfy bed
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Reviewed 6 April 2018 via mobile

We waited for them to fix the shower for 3 hours!! We had to wake up early for a flight so we couldn’t wait and showered with cold water. Even in the worst hostels we’ve had in the Philippines we had hot water. This place isn’t worth all of the money we paid.

Date of stay: April 2018
Trip type: Travelled with friends
Thank Laly200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grace S, General Manager at Red Planet Cebu, responded to this reviewResponded 13 April 2018

Dear Laly200,

I was very disappointed to read of your experience with the shower. An apology will regrettably not alter the outcome of your experience in this occasion but nevertheless I do extend it with all sincerity. There are unfortunately some instances that are beyond our control despite the effort we exert to make our guest’s stay as pleasant as possible.

We continue to hope that this isolated incident will not deter you from giving us another chance to prove that this is not the standard experience our guests get when they leave.

Truly yours,

Grace Salut
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

We booked again the Red Planet Cebu and it was again good value for money but the time will come soon where they must start the first renovations in the rooms.
the Hotel is direct located in front of the Ayala shopping Mall which is perfect to find some good restaurants. Also the Red Planet works together with another Hotel where you can get a good breakfast for a reasonable price.

Date of stay: March 2018
  • Trip type: Travelled with friends
    • Value
    • Cleanliness
    • Service
Thank Malagan0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grace S, General Manager at Red Planet Cebu, responded to this reviewResponded 6 April 2018

Dear Malagan0,

Thank you for your feedback and for the continuous patronage and loyalty to the brand. Rest assured that we will continually take action and improvements to ensure that our guests experience will always be that of a comfortable stay.

Thank you for choosing Red Planet and we look forward to more visits in the future.

Truly yours,

Grace Salut
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018 via mobile

It’s a nice and no-frills hotel conveniently located near Ayala Mall and other points of interests in Cebu City.

The room was clean and comfortable, linens very crisp. Shower was great as with any Red Planet Hotels. The Staffs I met were all lovely, beautiful and friendly. There’s also a 7-Eleven right near the entrance so no need to worry about forgetting last-minute essentials.

I’d definitely recommend this hotel and would love to stay again in the future. Thank you Red Planet Cebu!

Date of stay: March 2018
Trip type: Travelled solo
Thank anjster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grace S, General Manager at Red Planet Cebu, responded to this reviewResponded 6 April 2018

Dear anjster,

Thank you for a great and inspiring review! It gives us great pleasure to receive ravishing feedback from our guests.

Thank you for choosing Red Planet and we look forward to more visits in the future.

Truly yours,

Grace Salut
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018

The rooms weren’t spacious but were clean. AC worked in the rooms. Outlets were near the bed. Bathrooms were a good size. The hotel had no kitchen but the hotel they send you to for complimentary breakfast is very nice. Buffet style and all the food you can imagine.

Date of stay: March 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank nrosa474
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grace S, General Manager at Red Planet Cebu, responded to this reviewResponded 6 April 2018

Dear nrosa474,

Thank you for your feedback and for sharing it with us. It is always encouraging to learn that guests are satisfied with their stay as it is what we strive for every day.

Thank you for choosing Red Planet and we look forward to more visits in the future.

Truly yours,

Grace Salut
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018 via mobile

The location is great -located near Ayala Mall, although you have to wall across the street...
Hotel lobby is located on the second floor.
Front desk staff are courteous. Check is fast.
The room is small, tight space.
There is no bar soap in the toilet, rather a soap dispenser an shampoo dispenser.
The bed is comfortable with clean sheet. There is only one pillow per bed. You have to go to the front desk to make and request for there is no phone in the room.
A budget hotel...

Date of stay: April 2018
Trip type: Travelled solo
Thank jojolayon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grace S, General Manager at Red Planet Cebu, responded to this reviewResponded 6 April 2018

Dear Mr. jojolayon,

Thank you for a detailed review. We really appreciate your taking the time to share it with us. It is through feedback like this that we know what is important to our guests so will be able to continually improve in giving the best service to our guests.

Access to a telephone service is provided in all floor landings in case of emergency or for assistance required from the reception.
However, aside from the one available at every elevator landing, downloading our APP allows one to also communicate with the front desk anytime either through messaging or voice call by just connecting to the hotel wifi. We regret that you were not able to use and enjoy it during your stay.

Thank you for choosing Red Planet and we look forward to more opportunities to serve you again.

Truly yours,

Grace Salut
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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