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Karen May A

fun family vacation

5.0 of 5 bubblesReviewed 13 Feb 2023via mobile
First, I would like to thank the Waterfront Insular Hotel Davao, we had a great stay. We really enjoyed our stay. Food was great. Buffet breakfast was great. There were plenty of choices. They also had this restaurant La Parilla and Cafe Uno where you may eat your lunch or dinner. Room was clean and huge, bed was comfy, AC was great, bidet and shower were also great. The staffs were all very nice and accommodating. We'll definitely come back!
Date of stay: February 2023
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Waterfront Davao, Marketing at Waterfront Insular Hotel Davao, responded to this review
Responded 22 Feb 2023
Dear Karenmay2,

Greetings from Waterfront Insular Hotel Davao!

Thank you for taking the time to review our property and for sharing your positive experiences at the hotel. Guest feedbacks like this one drives and motivates us to remain consistent on the level of service that our guests expect from us. We look forward to welcoming you back!

Warm Regards,
Hotel Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 5 February 2023 via mobile

Cons; the room amenities are outdated; AC is not working properly as well as the hot shower; bed bugs . Pros; accommodating staff; great spa services and the food is excellent.

Overall, we were disappointed with our stay and did not met our expected vacation.

Date of stay: February 2023
Trip type: Travelled with family
Thank teena t
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Waterfront Davao, Marketing at Waterfront Insular Hotel Davao, responded to this reviewResponded 9 February 2023

Dear Teena T,

Thank you for taking the time to review your recent stay with us.
Our goal has always been to provide our guests with memorable stays and we apologize if this wasn't exactly reflected during your stay.

Rest assured that we have taken note of your complaints, escalated them to our departments and have taken measures to address the issues you encountered. We look forward to making it up to you on your next visit.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2023 via mobile

The hotel is old and you would experience its age.

The room is dusty — from thr A/C, to the bed frame, to the chair, the CR; almost everywhere.

The A/C isnt working well. You need to set it in max to make your room cool. The shower heater isnt working. Out of the five nights I stayed, showered twice in the morning with cold water. The exhaust in the CR is also not working. Expect that your towels and wet clothes won’t dry up.

Sockets are not closely located to the bed. Wifi in the room is close to none — you would have connection just near your door. Wifi in public places are also intermittent. Don’t be surprised if you couldnt send an email for a few mins.

Staff isnt helpful and friendly. You would only encounter VERY few staff who are friendly and polite. Do not expect anyone to help you with your luggage when you need to lift it up or down the few steps to enter or exit the hotel — unless you are a foreigner. Witnessed this. They just don’t care and would continue chatting there.

Breakfast menu is just the same every day. Imagine if you would be eating the same set of food for five days. Better be strategic.

Overall, look for better options to get your money’s worth.

Room tip: Have this as your least option
Date of stay: January 2023
Trip type: Travelled on business
Thank Jeremiah Eleaze... S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Waterfront Davao, Marketing at Waterfront Insular Hotel Davao, responded to this reviewResponded 9 February 2023

Dear Jeremiah,

Thank you for taking the time to give us your honest feedback. We apologize for not providing the best experience during your stay, and we are sorry to hear about the issues with dust, air conditioning, water heater in your room, and several other challenges encountered during your stay. Know that we truly appreciate you taking the time to write this detailed review as it would help us know the areas we need to improve on.


We take customer feedback very seriously and will work hard to improve our services. Please contact us directly if there is anything else we can do to make your future stay more comfortable.

Sincerely,
Hotel Management

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Reviewed 9 January 2023 via mobile

the hotel is very spacious and the plants are beautiful to look at and the sea is beautiful to look at and it's very windy. I'm happy Cheryl Lejarso was very kind to me and provided what I needed in the room. wish I could live in the waterfront hotel again and see the beautiful plants and see the sea again.🙂

Date of stay: January 2023
Trip type: Travelled as a couple
Thank KRISNA S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Waterfront Insular Hotel Davao, Marketing at Waterfront Insular Hotel Davao, responded to this reviewResponded 16 January 2023

Dear Krisna S,

Thank you so much for taking the time to share your wonderful experience with us!

We are truly honored that you have enjoyed the comfort & beauty of our hotel. Our staff consistently work hard to ensure that our guests have a memorable stay and we are glad to know that their efforts were appreciated. We thank you for your kind words and look forward to welcoming you back in the future!

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 December 2022 via mobile

For a very reasonable price, we stayed in a large clean room, with a huge shaded balcony looking over the palms and pool.
Strong security and friendly, very helpful staff. For example, GM from the pool restaurant took time to help us find the change room and made us feel comfortable with the pool and area.
That pool is a classic. It is 10 feet deep, a rarity today, and huge. There is a large beach, if you like sunbathing.
Our room included breakfast with many classic Philippine dishes that my partner appreciated and enough variety to meet my needs.
It is not perfect, but for price, the service, and security, we will be coming back for our next stay in Davao.

Date of stay: December 2022
Trip type: Travelled as a couple
Thank Sheldon T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Waterfront Insular Hotel Davao, Marketing at Waterfront Insular Hotel Davao, responded to this reviewResponded 16 January 2023

Dear Sheldon T,

Thank you so much for this amazingly detailed review!
We are thrilled to hear that you enjoyed your stay with us and appreciate your kind words. Our team puts in a lot of effort to ensure total guest satisfaction. We are glad to know that we were able to meet your expectations.

We can't wait to welcome you back soon!

Sincerely,
Hotel Management

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Reviewed 18 December 2022

Great safe resort but old. The resort ambiance is very nice. Staff members are excellent. Breakfast buffet is great. Lunch and dinner ala carte items are ok. There's plenty of security (front and back) so we felt really safe. The rooms need updating. Our room had a shower that barely had hot water. We took cold or lukewarm showers. The shower drain did not function very well, had to stand in a puddle of water. Housekeeping do not provide enough towels (no hand towels, bath towel) unless asked. And they asked for evaluation on day 1 (when we just arrived).

Room tip: Old hotel, old amenities. Great staff and great security. The pool really needs updating.
Date of stay: November 2022
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank bobradke57
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Waterfront Insular Hotel Davao, Marketing at Waterfront Insular Hotel Davao, responded to this reviewResponded 17 January 2023

Dear Bobradke57,

Thank you for taking the time to provide us with your valuable feedback. We are delighted to hear of your commendation of our staff and food. We also apologize for any inconvenience caused due to the issues you've encountered. Do know that we promptly worked towards rectifying it as soon as possible.

We look forward to welcoming you back in the near future!

Sincerely,

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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