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Reviewed 5 April 2018 via mobile

We had a great stay at Ace, the room we booked was very clean and comfy. The buffet they had was also very good. My favorite spot was the sky bar, there was a great view from atop the roof. Will definitely stay here again.

Stayed: March 2018, travelled as a couple
Thank jbarba47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ACEWATERSPA, Manager at Ace Hotel & Suites, responded to this reviewResponded 9 April 2018

Dear jbarba47,


We are happy to hear your stay went great. Thank you for choosing ACE as your venue for a day of relaxation and great moments. We are aiming to give the best service experience to all of our guest as much as possible, and reading your feedback builds it better for us. For your next stay we hope to make it better as this one.


Thank you very much


The Management

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Reviewed 3 April 2018

Its not our first time to check in with this hotel and it always give us the feeling of fulfillment every time. There were improvements compare to our previous stay and its a good sign that you continue to impress your guests like us. Front desk staff were all accommodating and with smiles on their faces, I can't deny the fact that we get tired at times and you still manage to bear sweet smiles and its a good sign how you love your job. Salute to people who continuously train you. Room cleanliness shows improvement. The only thing that confused us was during our inquiry on your reservations named Angel we were told of unlimited 20% discount coupon and kids rate you'll get additional 20% discount. Front desk apologize for this confusion and explain politely how it works. Thank you Ace we will be back soon..

  • Stayed: March 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Karla E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ACEWATERSPA, Manager at Ace Hotel & Suites, responded to this reviewResponded 9 April 2018

Dear Karla E,

We appreciate your feedback shared here at the TripAdvisor Community. We look forward in greater service to you and all guest we will have here at ACE. We are looking forward on your next visit here with us very soon!

Best Regards,


The Management

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Reviewed 2 April 2018 via mobile

I have so far stayed at Ace twice now with my family. Both times, we’ve enjoyed all that it has to offer. Their food from either the buffet or Al la Carte is exquisite and very delicious. Their spa is a relaxing and an amazing experience, where you and your children can enjoy. The hotel staff are very hospitable and cater to your needs. As an added bonus, the convenience of being close to SM Mega Mall, just a short taxi, Uber, or trike ride away!

So if you want to feel relaxed and have an enjoyable time, Ace is definitely the place for both you and your family.

Stayed: February 2018, travelled with family
Thank Patrick L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ACEWATERSPA, Manager at Ace Hotel & Suites, responded to this reviewResponded 6 April 2018

Dear Patrick L,

We here at ACE would like to extend our best of thank you to you! Sharing your unique and wonderful experience gives us a lot of motivation to ensure that what we do is effective and on the right track. We look forward in seeing you again here at ACE.


Best Regards,


The Management

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Reviewed 1 April 2018 via mobile

I have to say that I went to this hotel with nothing in mind but to stay in our room and go for a swim. But we were surpirsed at the multiple things to do other than the pool. We spent a couple of hours in the Kareoke. Booked a couples massage. Had a steak dinner. Had coffee at the Figaro at the entrance. Planning to go back with the entire family.
PS. I didnt give five stars because the rooms and the hall had a wet mop smell. Also the personnel in the public areas like the pool were like the personnel at mall. Unaccommodating and lacked any expressions. But, again, I went there just to swim.

Stayed: February 2018, travelled as a couple
Thank donarlmd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ACEWATERSPA, Manager at Ace Hotel & Suites, responded to this reviewResponded 6 April 2018

Dear donarlmd,


We truly appreciate your feedback as it leads to our improvement here at ACE. Thank you very much for the details you have shared during your stay and rest assure all has been discussed to their respective departments already. We hope to see you again in the future for another great staycation!


Best Regards,


The Management

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Reviewed 31 March 2018

We enjoyed staying here. We love the food, environment, especially, to the people we've encountered here, mentioning Ms. Anne and Ms. Rachel. We truly experienced the word "RELAX" and "ENJOYMENT". We'll definitely be back here and bring the whole squad !!

  • Stayed: December 2017, travelled with friends
    • Value
    • Service
Thank dhonzbal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ACEWATERSPA, Manager at Ace Hotel & Suites, responded to this reviewResponded 6 April 2018

Dear dhonzbal,

Thank you for your feedback. We will ensure to inform the people you commended in this review.


Thank you


The Management

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