The location is fantastic. If you are arriving/departing from T3, its the best choice as you can walk from hotel to terminal. The hotel itself is close to other hotels, resorts, casino, mall, etc. so can find anything. But the hotel didnt have the charm of a holiday inn and was disappointing. Staff & service is not so-so, not bad but not so good also. Can be improved. Limited choices for breakfast also. Being a gold member, i expected some upgrades or special attention, NOTHING.

I stayed 8 days. It was clean, staff were polite and helpful. You take care of your own bags and there is no room service which they made sure to inform me of. My WiFi on the 7th floor worked very well the whole time, although my friend on the 9th floor never got his to work, though he asked for help and they kept trying to reset the router for him. There are restaurants next door in the Newport mall. There is also a 7 11 just outside the entrance where I got toiletries and snacks. There is a McDonalds very close by. The breakfast was fine although the hot dishes weren’t very hot. I will stay here next time!

Probably not the best hotel in the area to opt for. The service is really terrible. When I asked the guards for help with parking, they were all confused on what to do. One of them pointed me to go through the driveway, but when I got into the line for the parking, I was being forced to turn all the way around the area by a different guard to go all the way to the back of the line. They were not accommodating at all. When I got to the lobby to check-in, I saw a man leading the foreigners in line to a separate desk. The lady at the front desk was extremely rude as soon as I approached her. She asked for the P2000 deposit, where I gladly handed her my debit card, which I also use for credit, yet she refused. When I asked for where the nearest ATM was, the woman refused to help me out and spoke in a very unacommodating tone. She also was not wearing a name tag, which was very unprofessional. I then spoke to the manager, who said she would talk to her employee. When they handed me the cards for my room, I had to ask for the details of the room number and WiFi. If not, they would’ve just handed it to me and allow me to walk away. Service should be key in hotel service and Holiday Inn Express was extremely disappointing. In addition, the hallways smelled terrible.