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Mick
Eastham, Massachusetts

Fantastic service

4.0 of 5 bubblesReviewed 22 Jan 2018via mobile
Stayed at this hotel for 2 nights and we both were fairly pleased. The building itself was aged, but clean and located at a safe and convenient area. The hotel is located within a very short walk to several malls. From the check in desk, food service, house keeping to security, all went out of their way to make sure that our stay was perfect. As I said, the building was aged, but for the price, it was well worth it. We will continue to book our manila stays there.
Date of stay: January 2018
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CrownRegencyHotels, Marketing Communications Associate at Crown Regency Hotel Makati, responded to this review
Responded 9 Mar 2018
Hi tmickcc,

Thank you so much for spending your precious time writing us a feedback. It is with your valued review that helps us improve our services and facilities to exceed your standards.

We are deeply pleased to know that your recent experience with our hotel is very pleasant. Thank you as well for pointing out your satisfaction from the check-in desk, food service, housekeeping to security thus having a comfortable stay. Necessary steps are already in motion for the improvement of our facilities and amenities.

We hope to serve you again in the future.

Best regards,
Lloyd
Marketing Communications
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 3 January 2018

Basic Hotel, a bit old but clean. Fast wifi, accommodating staff. Good location, near SM Makati & Glorietta. Stayed here during New Years eve, staff were very accommodating for my requests in preparation for dinner. Comfy bedding as well.

Date of stay: December 2017
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank Anne C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CrownRegencyHotels, Marketing Communications Associate at Crown Regency Hotel Makati, responded to this reviewResponded 8 March 2018

Dear Anne,

We very much appreciate the time and effort you have spent to share your positive feedback. We feel pleased that you liked the service of our accommodating staff that ensured you of a perfect stay experience with us. Giving our guests the best value for their stay is what we always try to accomplish.

By the way, improvement of our facilities and amenities is already in the works to better you, our guests so that on your next stay we can still exceed your expectations.

We look forward to welcoming you back the soonest.


Best regards,
Lloyd
Marketing Communications


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 December 2017 via mobile

No wifi for 3 days and IT guy cant figure out why, tv screen was spoilt only have it replaced on our 2nd day, dirty window glass with ear buds visible everywhere. I called lobby to assist us in the wifi but it seems that customer satisfaction was the least priority in here, too many staff in the coffee shop there are maybe 15 staff who makes the tiny coffee shop really cramp, aircon is moody and auto switch off every hour so u have to wake up everyone and then to on it back. U add 20$ per night and rather stay in Dusit Thani or Holiday Inn.

Date of stay: December 2017
Trip type: Travelled with family
1  Thank Azzamjiffy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CrownRegencyHotels, Marketing Communications Associate at Crown Regency Hotel Makati, responded to this reviewResponded 8 March 2018

Dear Azzamjiffy,

Greetings from Crown Regency Hotels & Resorts. Taking the time to let us know your experience with us is something we feel really delighted about as it is the way to inform us on the aspects we can improve.

We are very disappointed to read of your experience during your stay with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it will all sincerity. We certainly, empathize regarding the points you mentioned, this level of service is certainly not acceptable and has already been addressed to the concerned party.

We hope that you can give us another opportunity to show you that we do care for our guests.


Best regards,
Lloyd
Marketing Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 November 2017

One of my suking hotel for business trips . Good Location - close to SM Makati and Glorietta . Average rooms but comfy bed and Beddings with sunblocking curtains . Good for people who stays in makati and have business with-in Makati CBD and other nearby Business centers like BGC and Ortigas.

Room tip: Get rooms away from Arnaiz/Pasay Ave
Date of stay: May 2017
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank vmdr90
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CrownRegencyHotels, Marketing Communications Associate at Crown Regency Hotel Makati, responded to this reviewResponded 9 March 2018

Hi vmdr90,

Thank you so much for writing us a feedback. We take the time to listen to your constructive comments, so we can continually improve our services. We send our appreciation to you for the continuous patronage of our hotel. Highlighting the hotel’s notable aspects such as our comfortable bed and beddings with sunblocking curtains is the one thing we are grateful for.

We look forward to having you again and for the opportunity to serve you better and exceed your expectations as well at our hotel.


Hi Best regards,
Lloyd
Marketing Communications

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2017 via mobile

Booked the room via online app/travel agency. Got promo rates confirmed and able to book it even if it's already the day of check in. I called in advance for them to check my recent booking and prepare the room. Upon arrival, guard nowhere in sight so I had to move the hotel parking sign on my own. Upon arrival, took too long before they receive the email confirmation they asked me to forward and even then took a few more minutes before they looked for a room and prepared the key. They could have done all this while waiting for the email confirmation, it was already 5 or 6pm and we were the only one checking in. Elevator quite cramped but works just fine.

Room- a little worn, not carpeted, had basic amenities: safety dep box, tea and coffee set, mini ref, tv w/cable, wifi (quite slow), Adjustable ac, slippers, bath gel, shampoo/cond, soap, toothbrush and cotton buds. Had to call housekeeping as there was no rubber mat for the shower/bath tub. Had to call again for bath mat since the t&b floor got wet and slippery. Bath tub looks old with little black spots so only used to shower. HK and room service were very quick to deliver requests. Glad that there was no charge for the bucket of ice and pitcher of water.

Breakfast- limited food choices but were delicious. Staff was very polite, attentive and helpful. Only had 1 soup, 1 juice and 1 fruit. But they had an egg station. Service was superb here.

The beds were comfortable, no trouble sleeping. Room had no view, no issues here. Requested for a late check out and was allowed to. Was able to check out quickly.

All in all it was good but could have been better, the pros really are: the location and proximity to malls, transportation and 24hr convenience store, around 20-30 steps to a mini stop. Would come back if they have a promo, otherwise, might look for other options.

Date of stay: November 2017
Trip type: Travelled as a couple
Thank Judith_Cabanatan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CrownRegencyHotels, Marketing Communications Associate at Crown Regency Hotel Makati, responded to this reviewResponded 10 March 2018

Hi Judith,

We would like to send our sincere gratitude for spending your precious time making a feedback. Your observations are well noted as this help us focus on areas and aspects of our hotel that need improvement.

We also do apologize for any inconvenience you might have experienced during your stay. Rest assured that we will take necessary actions as needed.

We hope you can visit us again. We assure you that we will provide you with a more delightful experience upon your return.


Best regards,
Lloyd
Marketing Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2017

I was told this hotel didn't look much on the outside but was like "a 5-star hotel inside". The truth was this was the worst hotel I ever stayed in the Philippines. Our room (Rm 219) was noisy and dirty. The only chair in the room was broken and I very nearly didn't have a shower as the bathroom was also grotty. The window sill was so dirty I wasn't sure I even wanted to sleep in the room. The staff on the other hand, were polite and friendly. This hotel was not cheap at over P4K for one night - which was meant to be for a Superior room!. The charge for a ride to the airport was also exorbitant - P1500 for a 15 minute ride. The foyer also stank and dark. This is one hotel that should have one big major renovation. Better stay at Dusit Thani next door.

Room tip: Do not stay in Room 219.
Date of stay: September 2017
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
1  Thank blessie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CrownRegencyHotels, Marketing Communications Associate at Crown Regency Hotel Makati, responded to this reviewResponded 10 March 2018

Dear Blessie,

I truly appreciate you taking the time to respond to this review and voice your concerns and issues regarding your stay at our hotel. The comfort of our guests and the cleanliness of our facilities are our top priorities and we were disappointed to hear that we let you down in this regard. Rest assured that I have reviewed your specific comments in detail with the appropriate staff members and departments. We do take all our guests' comments seriously.

We hope to serve you better in the future.


Best regards,
Lloyd
Marketing Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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