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“Comfortable place but not hygienic place. There are cockroaches in your apartment even on cleaned surfaces.”

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Fraser Place Manila
Ranked #31 of 82 Hotels in Makati
Certificate of Excellence
Boston, Massachusetts, United States
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Comfortable place but not hygienic place. There are cockroaches in your apartment even on cleaned surfaces.”
Reviewed 21 June 2012

I am staying in Fraser place Makati in two bed room deluxe apartment right now, and i have a 2 year old kid and husband with me. I don't know what the pesticide control guy do here but that is no useful, there are cockroaches the day they did pest control in our house ! I clean everyday all my cabinets and all cupboards with my hand and still there are no signs of those cockroaches going out ( I tried to use pest control chalks we get in shopping mall still no use) This is disappointing, they appear in my cleaned utensils and my clothes drawer, I don't know what to do? I complained them thrice about this and they say they did pest-control but the problem is still not solved. Everyday i first have to wash " cleaned utensils" with soap and then make a our meals.
Another problem i am facing is there is a bad odor in the house, when we on A/c's and also bad odor from unused toilets ( i have 3 toilets in apartment in that one is for maid room and i have not hired any maid so no question of using that toilet) The smell is like something is dead or there gutter outlet. Water drips from A/c anytime in the day that is awful all my important papers were wet over the night as my table was under that a/c.
Surely everyone here greets nicely to you, they listen to you but, there is no good quality work. Isn't this there responsibility to see into this problem and find permanent solution ? this is terrible i hope the hotel management see my review and make a sensible decision. After all we pay them to provide hygienic and comfortable living.

Room Tip: Every thing is nice but see if that apartment is hygienic
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  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
4 Thank Piyusha S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerManila, General Manager at Fraser Place Manila, responded to this review, 10 October 2012
Thank you for your valuable feedback. We have taken notice of your experience and do apologize if we failed in any way. Rest assured these areas have since been addressed and permanent solutions are in place. You may also contact us directly at fpmcre@frasershospitality.com.

Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (44)
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Manila Philippines
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 April 2012

Location is good with restaurants few blocks away. Stayed in a two-bedroom premier and its huge and fully equipped. Though the room I stayed in is quite old but generally comfortable and clean but not quite as good as seen on the pictures. Pool in the upper deck is quite small to share with other guests. Staff are friendly and nice.

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rafter03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 10 April 2012

Fraser place in Makati is little bit off but has huge rooms and even if a bit old very nice.
Good service and kind staff makes it a grate place.
Breakfast is not a strong point, better use the kitchen in your apartment.

Room Tip: As always, high location is quiter
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  • Stayed December 2011, travelled on business
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    • Cleanliness
    • Service
Helpful?
1 Thank NEDHK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
94 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 30 March 2012

We stay here because they allow us to have our little dog stay with us. Its the only decent hotel who allow this. We enjoy it every time we stay. The rooms are always clean and they are big enough for us to have the little one there. The kitchens are not always fully functioning and the pool could use some updating but for a couple nights in manila, its great. The breakfast is not bad either. We have stayed here 3 times and it has been consistant each time.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KJBKKKHK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 13 March 2012

Stayed here over new years for 11 nights. What attracted me to this hotel was the price. When we arrived in Manila we directed our cab driver to our Hotel. He had never heard of the hotel and when we told him where it was located he still had no clue how to get there. This was a recurrent problem our entire trip, no one knew of or where the hotel was located. We got upgraded from a one bedroom to a two bedroom suite. The space was huge with a living room, dining room, kitchen, laundry, 2 bedrooms and 2.5 bathrooms. Although the room was nice it was starting to show some wear and tear. The air condition presented a problem as it was either on full blast which made the room unbearably cold or so low that it was sweltering hot. The washing machine did not work and had to be replaced as well as the pilot light for the stove. There was a recurring fishy, horrible smell in the hallway by the elevator. The service was very slow in the hotel although the staff was friendly. The rooms were not cleaned on new years eve and new years day, we were told that the staff was on holiday. There was also no room service or dining service during those days. I was traveling with my boyfriend visiting family so it was great to have so much space in our suite, were we could all meet up. However the wear and tear of the room and the poor service were definite setbacks. The neighboorhood is nice and very safe to walk around in at night, although I wouldn't recommend walking anywhere alone especially if you are a woman. There are lots of security guards around that area of Makati that are very willing to direct you or help you out if you need it. Also do not use the driver service/tour service through the hotel as it is extremely over priced. The drivers and tour guides are SOOOO nice but if you are looking to save money you can find better deals elsewhere. If you do chose to use their service request Cesar!! He is very knowledagble, cordial and a great driver compared to the rest of crazy Manila drivers. Overall I would only recommend this hotel if you need a lot of space for a cheap price or if you are not planning on being in your hotel a lot or not using any hotel services including food and cleaning. Also there is no wireless internet in the rooms and you have to connect with a very short cable. If you do choose to stay here make sure to look up the hotel on a map and be armed with directions from the airport to the hotel.

Room Tip: Request a room on a high floor and make sure that your air condition works as it is needed badly.
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  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Elizabeth C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerManila, General Manager at Fraser Place Manila, responded to this review, 10 October 2012
We have taken notice of your valuable feedback and thank you for your candid comments. Please accept or apologies if we failed in any manner. Rest assured we have looked into these areas and corrective measures are being taken. You may also contact us directly at fpmcre@frasershospitality.com.

Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fraser Place Manila

Property: Fraser Place Manila
Address: Valero St, Forbes Tower | Salcedo Village, Makati, Luzon 1200, Philippines
Region: Philippines > Luzon > Metro Manila > Makati
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#16 Luxury Hotel in Makati
Price range (per night): $159 - $214
Hotel Class:4 star — Fraser Place Manila 4*
Number of rooms: 89
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Hooroo Pty Ltd, Booking.com, Agoda, TripOnline SA, HotelsClick, Cancelon, HotelQuickly and Evoline ltd so you can book your Fraser Place Manila reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Fraser Place Manila Makati, Metro Manila

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