They remain the standard of excellence that I remember since I last visited 20 years ago. had not been back to my home in the Philippines since 2003. The Shangri-La had always been one of the great hotels in the city. Stayed there intentionally upon my return. Only suggestion is that air dehumidification system be updated for increased humidity in the summer months.
Dear 'allane673',
Thank you for choosing to stay with us again after 20 years and for sharing your memorable experience. We are truly honored to be part of your homecoming to the Philippines. It is heartwarming to know that we have maintained the standard of excellence you remember from your last visit.
We appreciate your feedback regarding our air dehumidification system. Your suggestion is invaluable to us, and we will certainly review it to ensure our guests' comfort, especially during the humid summer months.
We look forward to welcoming you back to Makati Shangri-La for many more memorable stays in the future.
Warm regards, Udo Wittich, Hotel Manager
This is an old dilapidated hotel. The rooms are in total disrepair. It’s truly horrible. The one in BGC couldn’t be any more different. It’s one of the best hotels and this one in makati is maybe one of the worst hotels I’ve ever stayed. Even the carpets are from the 90s and smell. I am loyal Shangrila member. Stay at La fort if you can. If you have to stay in makati stay at the fairmont which is incomparably nicer.
Dear Eugene,
Thank you for your candid feedback. I sincerely apologize for the subpar experience you had during your recent stay. It is disheartening to learn that our facilities did not meet your expectations, especially compared to our BGC location. We are aware of the issues and are taking steps to address them through planned upgrades..
As a loyal Shangri-La member, your satisfaction is paramount to us. We appreciate your patience and hope you will consider giving us another chance to provide you with the high-quality stay you deserve.
Warm regards, Udo Wittich, Hotel Manager
i got invited for a business meeting in one of the board rooms at the third floor. it turned out there was a change in venue and the staff had no idea where it was transferred. but she came back after five minutes to tell us to proceed to the ground floor.
the lobby was grand and luxurious. it has this vibe that exudes opulence.
our venue was kinda warm. more than a couple of the participants were waving improvises fans.
but our snacks tasted supreme. ronette, the server assigned to us, was cordial and attentive. we enjoyed the food and hot coffee/tea.
i have yet to stay overnight and write another experience.
Dear Nielioan,
Thank you for your feedback regarding your recent visit to our hotel. We apologize for the inconvenience caused by the initial confusion about your meeting venue. We will be looking into your feedback from a holistic point of view to address this issue to prevent future occurrences.
We're delighted to hear that you found our lobby grand and luxurious, and that our snacks met your expectations. Ronette will be commended for her cordial and attentive service.
We regret that the temperature in your meeting room was uncomfortable. Please be assured that we are taking measures to ensure optimal comfort in all our facilities.
We look forward to welcoming you for an overnight stay and providing you with a flawless experience. Your feedback is invaluable in helping us improve our services.
Warm regards, Udo Wittich, Hotel Manager
Wow, Manila has changed since we were there last in 1986. Very busy - the hotel was beautiful & the breakfast has the largest selection I've ever seen. The pool area was pleasant & the staff were very helpful. We did a Sunset Tour with Bamboo Bicycles which was fun. Plenty of restaurants & shopping malls within walking distance.
Dear michelle300466,
Thank you for taking the time to share your wonderful feedback. We are thrilled to hear that you enjoyed our beautiful hotel, the extensive breakfast selection, and our pool area. We are also glad that our colleagues were able to provide you with helpful assistance during your stay.
Additionally, we are happy to hear that you enjoyed the Sunset Tour with Bamboo Bicycles and the proximity of restaurants and shopping malls.
We appreciate your kind words and look forward to welcoming you back to Makati Shangri-La in the future.
Warm regards, Udo Wittich, Hotel Manager
I was excited to book a hotel at Shangri-La Makati again. Since it was a short Manila trip, I can only book one night. I was welcomed by Cyrus and the Duty Manager Suneboy. Both were very friendly and professional. It was a quick check-in. My room was on the 26th floor, and there was a little issue. However, it was rectified right away by Suneboy. The room needs a refresh look. A little attention to detail on cleaning is needed in the room. The Circle Cafe for buffet breakfast was big enough for the crowd on a Sunday. The spread is good for everyone, lots of choices. The floor staff are very attentive and friendly. My special mention to Belle and Che who assisted us. I'm giving 3 stars only because I've got high expectations with Shangri-La Brand. I know they will be better in due time once again. I will definitely be back.
Dear EMERSON747,
Thank you for taking the time to share your feedback regarding your recent stay at Shangri-La Makati. We are thrilled to hear that you enjoyed our hospitality, particularly the service from Cyrus, Sunieboy, Belle, and Che. Your positive comments about the Circle Event Cafe and our attentive colleagues in general are greatly appreciated.
We apologize for the room issues you encountered and value your constructive feedback. Rest assured, we are addressing the need for room updates and improved cleaning standards.
Your loyalty means a lot to us, and we are committed to meeting your high expectations in the future. We look forward to welcoming you back to Makati Shangri-La for an even better experience.
Warm regards, Udo Wittich, Hotel Manager
