I stayed at the New World Makati in one of their "newly renovated" rooms in my most recent trip to Manila, and I had a pretty bad experience.
These were the highlights:
- Room air-conditioning was horrific, to the point where it essentially didn't work at all. The humidity in the room was off the charts, and it made the entire stay rather unpleasant as everything was sticky, breathing became laborious, and it took six hours for my hair to dry after a shower. I don't really know what was going on (surely they weren't using an evaporative air conditioner in Manila's climate?) but the air in the entire floor was very thick. I also checked out another floor to make sure it wasn't just an issue with my level, and it appeared to be consistent throughout all the room levels. Air conditioning in lobby and club lounge were fine.
- Residence Club lounge was pretty disappointing. Its appearance was clean and fresh, but it went over the line into sterile and cold. There was no food except for biscuits outside of breakfast and evening cocktails.
- Residence Club lounge had no table service except for breakfast. All alcoholic beverages were "help yourself" in the evening.
- Residence Club lounge food selection was poor across the board -- not many options at breakfast nor in the evening. I ended up having breakfast in the lobby cafe downstairs which was far superior -- I recommend this over going to the lounge.
- Ordered banana pancakes for breakfast in the lounge and it arrived as berry pancakes. No query as to whether this is ok or whether I can eat berries.
- That said, service was this hotel's most redeeming quality. Staff were generally pleasant and helpful ... mostly. I contracted wet season flu while I was there and requested a box of tissues at the cafe over breakfast from what appeared to the cafe staff manager named Joan. Tissues never arrived.
- Noticed I got charged a daily fee for "premium" wifi at PHP 750 (~ USD 17) per day, even though premium wireless connectivity is meant to be inclusive of Residence Club benefits (the authentication portal when connecting to the wifi even says that the premium option is ~free~ for club users.
- There were additional "room - service charges" on the bill on top of the quoted room rate that were around PHP 1220 (~ USD 27) per day.
I was originally quoted PHP 21,945 including tax when I reserved the room online. My final bill ended up being PHP 29,438.40 even though I didn't use any additional services outside of the bill scope. Very "strange".
While the staff were friendly and polite, and the hotel was impeccably clean, the service offering was poor and the value-for-money was atrocious. I would not stay at the New World Makati the next time I am in Manila.
- Official Description (provided by the hotel):
- A luxury retreat and destination in the heart of the city, New World Makati Hotel is at the center of "The Wall Street of the Philippines" -- the financial district of Makati City. Right across the street from the Greenbelt Lifestyle Center, the 595 stylishly appointed guestrooms and suites combine stunning city views with comfort. ... more less
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- Also Known As:
- Renaissance Makati
- Makati Renaissance
- New World Makati Hotel Metro Manila