Dear ChefChristophe,
Thank you for sharing your comments regarding your last stay, we reallly appreciatte that.
I am sorry that you feel that the hotel doesn´t woth its rate, I agree that compared to other nice hotels in Peru, we are more expensive, but if you also consider that we provide a personalized all inclusive service in such a remote location, we are not so expensive.
Regarding your massages, they are not always included, but in your case those were a VIP amenity that your travel agency was offering to you, you just needed to ask for tem at front desk, bur unfortunatelly, we were advised about your complimenarry massages, just after your check out, that´s why we proceeded to reimburse the totoal amount for massages to your credi card.
Besides this, it is good to know that you enjoyed the excursions and the views.
Sincerely,
Olga Cervantes,