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Reviewed 17 September 2017 via mobile

To look at the hotel it doesn't look outstanding however the staff are friendly and the decor and feel of the rooms is lovely. We got an amazing picturesque view of the lake from our room window.
The reception staff were very helpful in showing us the places we were looking for on a map. Overall for the trip so far this has been one of the most pleasant stays in Peru. It is located 45mins walk from the main town area which means you have to get a taxi into town but it is very little. Due to the weather rain and hailstones we had to do this but on a nice day it would make for a nice walk. We paid around 7soles for the journey each way.

Stayed: September 2017
1  Thank AM-AM-Travellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QAM-SPIPuno, General Manager at Sonesta Posadas del Inca Lake Titicaca Puno, responded to this reviewResponded 23 September 2017

Dear Guest:
We sincerely thank your comments definitely share it with our all of us will motivate and help improve. We hope that you will ever come back.
Best regards,
Federico Moore Ligarda
General Manager
Sonesta Posadas del Inca - Lake Titicaca Puno

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Reviewed 16 September 2017 via mobile

We were excited about staying at another Sonesta property after wonderful experiences at their hotels in Cuzco and the Sacred Valley. The hotel was more than adequate, but not quite the quality of the other two. The physical plant was shabby and could use some updating and the restaurant did not present the variety of choices nor the pizazz of an omelet station or a wood fired pizza oven, etc. These aren't necessities, just obvious differences from the incredibly high standards of the other Sonesta hotels in Peru. We were perfectly fine, the rooms were comfortable, the water pressure awesome and chocolates at bed time was a nice touch.

Stayed: September 2017, travelled as a couple
Thank Dimitrivaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QAM-SPIPuno, General Manager at Sonesta Posadas del Inca Lake Titicaca Puno, responded to this reviewResponded 23 September 2017

Dear Mr. Dimitri:
We sincerely appreciate your comments definitely sharing it with our associates will help us improve. I hope you'll come back someday.
Best regards,
Federico Moore Ligarda
General Manager
Sonesta Posadas del Inca - Lake Titicaca Puno.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2017

Hotel very clean and tidy. Professional, friendly, and helpful staff. Nice location on the lake front. Alpacas and Guinea pigs too be seen around hotel outside areas. Delicious breakfast and dinner options. Tasty cocktail options.

  • Stayed: September 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank SJW117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QAM-SPIPuno, General Manager at Sonesta Posadas del Inca Lake Titicaca Puno, responded to this reviewResponded 13 September 2017

Dear Mr. Ward:
Thank you very much for let us know about your experince at the hotel , we are revising our line of internet for our improvement thank you for let us know the problem in our bar area,
Best Regards,
Federico Moore Ligarda
General Manager
Sonesta Posadas del Inca - Lago Titicaca Puno.

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Reviewed 30 August 2017

We stayed in two different Sonesta hotel in this trip: one here in Puno and another one in Urubamba. The contrast was very obvious. The one in Urubamba was nice but the one here in Puno was only so so. The room was cold although there was a heater, it didn't work too well. The hotel is located in the middle of nowhere although it is next to the lake Titicaca. There are no convenient stores nearby. If you want to buy more water, you can get it from the hotel (15 Soles for a big one). There is one restaurant onsite. To go to the town center, you can get a taxi for 10 Soles. Otherwise, the bed was nice and the view was wonderful.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
Thank Brian5900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QAM-SPIPuno, General Manager at Sonesta Posadas del Inca Lake Titicaca Puno, responded to this reviewResponded 6 September 2017

Dear Mr. Brian:
Thank you very much for your comment, for us have a really importance know about your experience at the hotel.
Your comparison have so much validities despite the fact that the environment of our hotel in Yucay is different, we must take action so that the perceptions of our guests will be common because it is the same brand.
We welcome your suggestions, we are here to improve.
Best regards,
Federico Moore Ligarda
General Manager
Sonesta Posadas del Inca - Lago Titicaca.

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Reviewed 27 August 2017

A true four-star hotel. The lake view is awesome and the staff are always available for assistance. The restaurant is great with very good pricing and quick service. We also liked that two local women were given a place to sell local wares. Definitely would recommend it to anyone.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank S8074JIgregorys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QAM-SPIPuno, General Manager at Sonesta Posadas del Inca Lake Titicaca Puno, responded to this reviewResponded 29 August 2017

Dear Mr. Sass:
Thank you very much for let us know about your experience at the hotel, all your comment or suggestions help in our improvement.
We hope that some time you can come back.
Best Regards,
Federico Moore Ligarda
General Manager
Sonesta Posadas del Inca - Lago Titicaca Puno.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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