The Inkaterra Reserva is a beautiful lodge close to Puerto Maldonado. The complimentary airport transfer (car and boat ride) is prompt, friendly all but an hour and half total time back and forth. We were picked up and oriented by Alixa, who was one of the friendliest most pleasant people we've met. She gave us so much information about the lodge and acquainted us to the property. During our stay we went on a few excursions. Our guide Gustavo was also really knowledgable and friendly. I think during the night jungle walk, he could have stuck closer to us since it was pretty scary ---you know being that it's the Amazon and all...Nevertheless, he was great and willing to answer any questions we had as well as learn terms which weren't as familiar to him in order to communicate better with us.
The meals in the restaurant were also lovely. Our server, Wesley, always had a smile on his face. Each time he served us dinner, he explained everything thoroughly and was an absolute pleasure. The bartender Jean Carlos was also really nice about explaining things. The drinks at the bar during the happy hour (where it's buy one get one free) or at other times were all really good and not to mention, strrrroooonnnng!
We loved the peaceful nature of the lodge and our massages at the spa. We also soaked up the quiet by spending lots of time in the main lobby window areas just reading, having a coffee or a drink and just enjoying seeing the serenity all around us.
I think some things which can be improved are the breakfast, tea time routine, the explanation of the bill at the end and the overall check out process. The breakfast menu has certain things like omelettes and pancakes listed on it and there is a bar which has bread, fruits, cheese and some other things, however 2/3 days we had breakfast there (from timings like 8am to closer to 10am), no staff was present to tell us about the menu and to ask us for any additional things we'd like served to our table like coffees or teas. We were always looking for someone to help.
The bill is hard to understand and since it's an all inclusive, the summary of additional charges should be fairly easy and explained.
The check out process should be voluntarily explained, however we had to seek someone to explain it to us...for example what time the transfer left and when we'd have to be at the airport by.
Other than that, lovely. We saw a lot of birds, a guinea pig looking creature, many grand caymans and baby alligators as well as taranchulas and frogs. It was a relaxing trip.
One huge tip is to please douse yourself and your clothing with mosquito repellent. I have about 30 bites on my body and they are still itching after days!
- Official Description (provided by the hotel):
- Remote and pristine, yet easily accessible; a welcoming haven of 494 acres, Inkaterra Reserva Amazonica offers a range of land and river excursions that introduce guests to the magic of the rainforest, including the spectacular 1,129-ft. long and 100-ft. high Canopy Walkway, which allows an incredible experience from over the tree tops. ... more less
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- Also Known As:
- Inkaterra Reserva Amazonica Hotel Puerto Maldonado
- Reserva Amazonica