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“Peaceful Ecolodge in the Beautiful Peruvian Amazon”

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Inkaterra Reserva Amazonica
Certificate of Excellence
Reviewed 5 August 2017

The Inkaterra Reserva is a beautiful lodge close to Puerto Maldonado. The complimentary airport transfer (car and boat ride) is prompt, friendly all but an hour and half total time back and forth. We were picked up and oriented by Alixa, who was one of the friendliest most pleasant people we've met. She gave us so much information about the lodge and acquainted us to the property. During our stay we went on a few excursions. Our guide Gustavo was also really knowledgable and friendly. I think during the night jungle walk, he could have stuck closer to us since it was pretty scary ---you know being that it's the Amazon and all...Nevertheless, he was great and willing to answer any questions we had as well as learn terms which weren't as familiar to him in order to communicate better with us.
The meals in the restaurant were also lovely. Our server, Wesley, always had a smile on his face. Each time he served us dinner, he explained everything thoroughly and was an absolute pleasure. The bartender Jean Carlos was also really nice about explaining things. The drinks at the bar during the happy hour (where it's buy one get one free) or at other times were all really good and not to mention, strrrroooonnnng!
We loved the peaceful nature of the lodge and our massages at the spa. We also soaked up the quiet by spending lots of time in the main lobby window areas just reading, having a coffee or a drink and just enjoying seeing the serenity all around us.
I think some things which can be improved are the breakfast, tea time routine, the explanation of the bill at the end and the overall check out process. The breakfast menu has certain things like omelettes and pancakes listed on it and there is a bar which has bread, fruits, cheese and some other things, however 2/3 days we had breakfast there (from timings like 8am to closer to 10am), no staff was present to tell us about the menu and to ask us for any additional things we'd like served to our table like coffees or teas. We were always looking for someone to help.
The bill is hard to understand and since it's an all inclusive, the summary of additional charges should be fairly easy and explained.
The check out process should be voluntarily explained, however we had to seek someone to explain it to us...for example what time the transfer left and when we'd have to be at the airport by.
Other than that, lovely. We saw a lot of birds, a guinea pig looking creature, many grand caymans and baby alligators as well as taranchulas and frogs. It was a relaxing trip.
One huge tip is to please douse yourself and your clothing with mosquito repellent. I have about 30 bites on my body and they are still itching after days!

Room Tip: Rooms for 2 are more expensive. Since they include everything in the price, it's per person cost...
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  • Stayed: July 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank LeHungryPlanet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ecommerce_Inkaterra, E-commerce at Inkaterra Reserva Amazonica, responded to this reviewResponded 28 August 2017

Dear guest,

We appreciate the time you took to write about us and we feel extremely honored for your kind comments for our staff that is always willing to assist our guests in anything they may need.

It is a pleasure that you enjoyed your stay with us and would be a pleasure to welcome you again in the rest of Inkaterra properties.

We appreciate your feedback that will help us to keep us improving, our Guest Service team carefully review each point described in order to make improvements where needed.

Thank you for recommending Inkaterra!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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38 - 42 of 808 reviews

Reviewed 29 July 2017

My wife and I stayed here for three nights and our experience was amazing. The highlight of the trip was the day long piranha fishing trip at Lake Valencia. My wife and I each caught around 20 piranhas while fishing with a bamboo stick, fishing line a hook and a piece of raw beef. You get action within seconds of putting your rod in the water. The larger ones were kept and fried up for lunch. The taste was very mild. Kind of like a white fish. I was also brave enough to swim in lake Valencia which I was told was safe and was very refreshing given the heat.

We also went to Lake Sandoval where we saw a family of sea otters comping on fish. We had to go on a 5km hike to get there where we saw families of monkeys. We got to canoe around Lake Sandoval by paddling and we could not believe how close we could get to the sea otters as well as various species of birds and turtles. We also did the canopy walk which was nice but not as good as Lake Sandoval or Lake Valencia. Make sure on the canopy walk the guide points out the amazon penis tree.

On our third morning we did the bird watching tour. We saw hundreds of birds come two by two eating at a clay lick. We had to get up at 4am to do this and I am not sure that this one was worth the extra cost. I also kind of ruined this experience because I let out a bid sneeze and all the birds flew away. I apologize for that...

In the evenings we went on a boat tour where we saw camen and on the second and third evenings we went on a night walk where we saw tarantulas, monkeys and sloths.

The food at the hotel was great (especially the soups) although we really did not get to enjoy the breakfasts as we were out early every morning. The bartender made really good pisco-tini's which I preferred to the pisco sours as they were less sweet.

The service was also really good. We had two minor issues and they were corrected right away and the hotel even provided us with a free bottle of wine at dinner for our troubles. Everything is not always perfect but it takes a good hotel to quickly address issues (the issues were very minor) and to do something nice to make you feel good.

What really makes this place special is the quality of the tours and the guides leading the tours.

I am not sure if this is possible given the location but the hotel could benefit from having a pool with lounge chairs. It would be nice to go for a swim after a long day of excursions. (I know there are some rooms with plunge pools so maybe it is possible), Also, there is no electricity during certain hours in the afternoon. I understand and applaude the energy conservation but I think that it would be better if the power was off in the morning while people were out on excursions instead of right before dinner when people are trying to get ready. These are not criticisms but rather points to try and make this great place even better.

If you are doing the Lake Valencia excursion which I highly recommend you need 3 nights. If you don't two nights is sufficient. Also note that none of the good excursions are on site and you need to take a motorized canoe to all excursions.

Keep in mind that this is still in the middle of the jungle so there is no air conditioning (which was not needed as it gets down to about 17 celcius at night) or TV's. There is also no cell phone reception. There is a fan in each room as well as bug nets around each bed that do a very good job of keeping the bugs out.

All in all the Inkaterra Reserva Amazonica was one of our highlights on our trip to Peru. I highly recommend the amazon and if you are looking for a more upscale amazon experience, the Inkaterra Reserva Amazonica as any part of a Peru itinerary.

  • Stayed: July 2017, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank AndrewDB18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ecommerce_Inkaterra, E-commerce at Inkaterra Reserva Amazonica, responded to this reviewResponded 28 August 2017

Dear guest,

We appreciate the time you took to write in detail the Inkaterra experience you and your wife had with us and we feel extremely honored for your kind comments for our staff that is always willing to assist our guests in anything they may need and for our excursions, restaurant, food, rooms and facilities.

Thank you for your kind review and for your feedback that will help us to keep improving.

It is a pleasure that you enjoyed your stay with us and would be a pleasure to welcome you again in the rest of Inkaterra properties.

Thank you for recommending Inkaterra!

Report response as inappropriate
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Reviewed 26 July 2017 via mobile

What an amazing hideaway! Located right on the Amazon river. This beautiful resort allows you to drink in the natural forest. Food is amazing and accommodations are appropriate for those wanting to be one with the breathtaking surroundings yet spoiled with comfort. The excursions are well planned out and give you a taste of the Amazon by day and night. Oh, don't forget to book a spa treatment, it was to die for.

Stayed: July 2017, travelled with family
2  Thank Discovermyworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ecommerce_Inkaterra, E-commerce at Inkaterra Reserva Amazonica, responded to this reviewResponded 27 July 2017

Dear guest,

It is an honor to receive such excellent comments to our service, food, excursions and spa; comments like yours encourages us to continue improving day by day.

We are delighted that you enjoyed your stay at Inkaterra Reserva Amazonica, and would be a pleasure to welcome you again in the rest of our properties.

Thank you for recommending Inkaterra!

Report response as inappropriate
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Reviewed 26 July 2017 via mobile

We stayed here for four nights in July and were very impressed by the cleanliness of the cabanas and the friendless of the staff. The views are amazing when you are facing the river and it is very peaceful.

The restaurant was good, the lunch menu was great, dinner was a little more limited and breakfast was good before 8am, after which service and the replenishment of the food was a little slow. The excursions were good, depending on your guide- Michel is very good and attentive. I would recommend Lake Sandoval - but it is a long day and I would recommend doing it during the morning despite the early start as walking back in the dark is very unnerving/ exhausting as the walk is not easy. I also enjoyed the canopy walk.

My only criticisms would be that the hotel would benefit from a reception desk- especially when you need extra towels in the room and water bottles at night during the cold season! It would also be helpful if you signed for drinks at dinner so you know what you are paying for as it was a little bit of a surprise at the end of the holiday to see such a hefty bill!

Apart from this it was a great stay in a very relaxing place and Wesley in the restaurant was the best - very attentive to our dietary requests and helpful when we needed anything at all! I would recommend taking your metal bottles to be refilled with water at meal times to save on the cost of water when it's so humid.

Stayed: July 2017, travelled with family
Thank phasler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ecommerce_Inkaterra, E-commerce at Inkaterra Reserva Amazonica, responded to this reviewResponded 27 July 2017

Dear guest,

Thank you for taking the time to share your comments with us and for your recommendations for future guests about some excursions.

Thank you also for your kind review and for your feedback that will help us to keep improving.

Kind regards,

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Reviewed 24 July 2017 via mobile

We heard about the amazon long time ago. Since we are going to explore Peru, we decided to go visit the Amazon, and referred to this hotel.

The hotel is next to the river and secluded. As you have read in other reviews, there is no AC, no wifi, no cell signal, no TV, electricity is off at 11PM. We were worried about it at first. It turns out, we had the best sleep ever. Surrounding by nature, no walls (only mosquito net).

We chose a suite which has a private plunge pool, but didnt really use it. Thought the water was not clean, but they said it is because they are using natural water, which you have to let the water flows until it becomes clearer.

The excursions were amazing. Our travel planner managed us to have a private guide during our stay there, and we were accompanied by Javier. He is a very nice, knowledgeable guide. We were very happy with him.

Piranha fishing is a must, it such an experience. We took a private boat and got many piranhas that we eat for lunch.

Night excursion, treetop canopy walk, lake sandoval, and many other excursions you can pick.

We enjoyed our stay here, staffs are great. Food is limited but good taste.

Stayed: July 2017, travelled with friends
1  Thank Suryo W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ecommerce_Inkaterra, E-commerce at Inkaterra Reserva Amazonica, responded to this reviewResponded 27 July 2017

Dear guest,

We were very pleased that you and your friends enjoyed your stay at our property and we appreciate the time it took to share your comments with us about the suite, excursions, guides and food!

It would be a pleasure to welcome you again to the rest of Inkaterra properties.

Thank you for recommending Inkaterra!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Inkaterra Reserva Amazonica

Address: Rio Madre De Dios Km15, Puerto Maldonado, Peru
Region: Peru > Madre de Dios Region > Puerto Maldonado
Amenities:
Bar / Lounge Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Spa Suites Airport Transportation
Hotel Style:
Ranked #3 of 63 Speciality Lodging in Puerto Maldonado
Price Range: $485 - $810 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Inkaterra Reserva Amazonica 3.5*
Number of rooms: 35
Official Description (provided by the hotel):
Remote and pristine, yet easily accessible; a welcoming haven of 494 acres, Inkaterra Reserva Amazonica offers a range of land and river excursions that introduce guests to the magic of the rainforest, including the spectacular 1,129-ft. long and 100-ft. high Canopy Walkway, which allows an incredible experience from over the tree tops. ... more   less 
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Also Known As:
Inkaterra Reserva Amazonica Hotel Puerto Maldonado
Reserva Amazonica

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