This Hotel in Lae is a good place to stay if you want easy walking access to Lae Toptown. Rooms are clean and tidy...complimentary Continental breakfast was a pleasant surprise . Asian selections from room service menu was not available and room service selection was basic..
Food are nice and cheap. I love their Beef Brisket in Claypot an all time favourite. However, restaurant is noisy especially during weekend nights or if it's full packed. Parking is limited. Food service is fast.
We recently spent 2 nights at this hotel while attending the Morobe Show. The room was comfortable, with a nice big couch and comfy bed. The towels were nice quality but stained and needed better laundering. The front desk staff had some language issues (English was limited) and questionable practices concerning booking rides around the city, Note: Lae has no taxis, just "security services" which end up being overpriced taxis in ridiculous vehicles with bars all over them. We were able to eat breakfast there, just toast, fruit and coffee, but the restaurant was excellent for lunch and dinner, especially the Asian food. I was able to use the laundry machines altho had to wait for them to be empty, FYI the staff uses the same ones for the hotel linens. Overall, we were pleasantly surprised by this hotel.
Dear mndb,
Thank you for staying with Lae City Hotel and providing us with your valuable feedback. Your satisfaction is important to us and we try our best to make sure all of our guests have a comfortable and rewarding experience at our hotel. It is great to know that you were satisfied with our guest room fixture and furniture and we appreciate the above average rating given. However, we regret the fell short in some areas during your stay, we will always continue in providing adequate training for our front desk to be able to accommodate our guest needs better and we're terribly sorry that on your stay our main hotel laundry were down and we used the guest self-service laundry for the entire hotel's laundry operation while waiting for the laundry machine parts from overseas. Now our main laundry have back to its normal operation therefore our guest will not have to share the self-service laundry with the hotel operation anymore.
Thank you for staying with us and we hope to have you back at Lae City Hotel for a more pleasant stay in the future.
Sincerely,
Dony Kristianto
big and spacieous rooms. But the breakfast is a let down, you would basically have to pay for breakfast if you want any thing other than bread, fruits or cereals.
the positioning of aircondition units were not so well thought off. The cold air coming from them usually hits the beds directly.
there are nearby grocery shops and restaurants. The place not so accessible unless you have a private car/service.
Dear dtjuanico,
Thank you for your time to share your recent stay experience with us. I am glad to see that you enjoy our big and spacious room on your stay and I am also sorry to hear that we fell short in some areas of a great stay during your visit with us.
In the future for the Air Conditioning problem, our staff will assist you on how to set the AC unit swing for more convenience air blowing direction.
Your feedback is integral to our ability to continue to improve our service.
Thank you again for your review and we look forward for your future stay with Lae City Hotel.
Best Regards,
Dony Kristianto
The hotel rooms are very spacious with a separate lounge and bathroom. The mattresses are uncomfortable. There is free WiFi in the rooms however not that reliable. A fair amount of street noise from time to time but overall its fairly quiet. The hotel is well positioned with secure car parking. The staff are very friendly throughout. On this occasion the towels in the room were stained and dirty which was not a good look. The restaurant is quaint and has a good selection of food for a reasonable price. They have a licensed bar. The restaurant is open early for breakfast and there is a continental breakfast supplied with your room. No bar fridge service other than water. Room service is available.
Dear Michael M.
First of all, we would like to thank you for taking the time to share a review following your recent stay with us.
It helps us to identify our improvement potential and to take the corrective measures to assure our guests a comfortable and pleasant stay in the Lae City Hotel.
I apologise for any shortcomings on your last stay with us and please be informed that we have brought this issues to the forefront for the betterment of our services and to ensure non-recurrence matter.
Hoping to have the pleasure of welcoming you back next year.
with best regards.
Dony Kristianto
