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“Celebrity service!” 5 of 5 bubbles
Review of Hansa Hotel

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Hansa Hotel
Ranked #4 of 19 Hotels in Swakopmund
Certificate of Excellence
Calgary, Alberta
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Celebrity service!”
5 of 5 bubbles Reviewed 22 October 2011

Our loud and unruly group of happy canadians arrived on Friday, September 30th. I had just discovered my only clear glasses were broken and the local optomitrist was closed for the day. They would only be open while we were on a tour on Saturday. The young general manager personally assured me my glasses would be delivered, fixed, and picked up from the optomitrist the next day by the hotel staff. Imagine my delight when this was done at no charge by either party. The barman was a sweetie, knew what a rusty nail was, and had the ingredient... Yippee! From our greeting on arrival, to the beautiful bowl of apples on the desk as we checked out, the Hans Hotel provided service that made us feel like celebrities.

Room Tip: We had the room with the french doors directly over the entrance, we never had an issue with noise a...
See more room tips
  • Stayed September 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Calgary_AlbertaJen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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312 reviews from our community

Traveller rating
    152
    115
    32
    12
    1
See reviews for
46
143
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23
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Swedish first
  • Any
English first
Suffolk, United Kingdom
Level Contributor
184 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
5 of 5 bubbles Reviewed 14 October 2011

Welcome Sparkling wine drink, friendly Receptionist & Manager (Stephan)
Wonderful room, large beds, well furnished.
Free Internet access,
Good Breakfast, Cooked & Buffet.
Can't say more for a Central Town Hotel.

  • Stayed September 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank EastofEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best, Netherlands
Level Contributor
28 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 13 September 2011

Nico hotel in the middle of the town. The room was absolutely ok. Internet acces was pretty fast. The breakfast did include Oisters and was verry good!

  • Stayed October 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank Erik J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belgium
Level Contributor
144 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 31 July 2011

The hotel is perfectely set for a visit of Swakupmund, right in the centre. It give a good base also for a visit to Walvis Bay. Staff is friendly, rooms are clean and comfortable and food is good. Breakfast is very extensive.

  • Stayed July 2011, travelled with friends
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RosalindaBelgium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Albans, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 24 July 2011

Room service was poor, breakfast packs that were requested and ordered did not materialise - hence we went hungry. To begin with the management would not compromise and recompense, but after a great deal of discussion and us pointing out other failures in their service at the hotel they then did make up for it by providing us with lunch packs for one of the days.
The food is heavily seasoned, old fashioned and heavy going.
A classic case of being 'product oriented' when they think their name and reputation can allow them to get away with a whole load of shortcomings. If they are not careful, they will lose their name and reputation which needs to be based on current customer experience rather than days of old.

  • Stayed July 2011, travelled with family
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank DMoore42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hansa Hotel

Property: Hansa Hotel
Address: 3 Hendrik Witbooi St., Swakopmund 9000, Namibia
Region: Namibia > Erongo Region > Swakopmund
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Airport Transportation
Hotel Style:
#2 Luxury Hotel in Swakopmund
#2 Romantic Hotel in Swakopmund
Price range (per night): $167 - $224
Hotel Class:4 star — Hansa Hotel 4*
Number of rooms: 58
Reservation Options:
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Also Known As:
Hansa Hotel Swakopmund

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