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“Chilled holiday in a luxurious and spacious villa”
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Overview
Villa -
4 Bedrooms, 4 Bathrooms, Sleeps 8
Pointe Aux Piments

Reviews from our community

Average - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
English first
Any
English first
Michael H
1 review
“Chilled holiday in a luxurious and spacious villa”
Reviewed 2 August 2018 for a stay in July 2018

We had a really relaxing time at this modern, comfortable, well equipped and spacious villa.
Superb pool and hot tub were much appreciated. The villa is very spacious, well maintained and equipped. Angelique cleaned the villa each day, was always smiling and wanted to ensure we were enjoying her island which we certainly did.
The beach is a gentle 5 minute walk from the villa and great for catching some stunning sunsets. Would certainly recommend renting a car to ensure getting the most out of the local area.

Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matilda B
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Misleading location & sub-standard service”
Reviewed 11 April 2018 for a stay in April 2018
1
person found this review helpful

To Tripadvisor and whom is thinking of renting this property,
Upon our reservation, we were misled to think that we were going to be in the south of Trou aux Biches ... Having been to Mauritius 3 times prior, Trou aux Biches is where we needed to be and instead the property is located 3km South, in Pointes aux Piment in an isolated compound called "Domaine Mon Ile"... This is unacceptable, as we were in Mauritius for a wedding and needed to be close to the bride & groom in Trou aux Biches...
Additionally, upon arrival, the host/property manager was hard to reach and could barely provide us with accurate information in order to reach our final destination (yes Mauritius doesn't have an accurate address system, that is why you have to be precise when letting people know where to go... For starters why don't you disclose the name of the compound in your description, which is easy to find on google maps...) . Only after a long discussion on the phone, and luckily one of us could speak french, we were able to find the property with our great disappointment about how far it is from what we were led to believe upon our booking. As we mentioned this to the host, at no point in time there was an acknowledgement or apology about such misleading information...

Location and arrival aside, let's discuss the state of the house... Yes the house looks great in the pictures, but it was not quiet the dream stay...
1- The ever present strong MOLDY smell in the entire house, like no one had been there for a long time... I spoke to the maid and yes there was no tenants since Jan 2018 (Jan 2018). This was barely bearable, especially when going to sleep.
2- Dust and dirt was ever present on the floor and especially on the outdoor table, which we had to clean ourselves in order to use...
3- The internet connection, was barely working (Sub 2mbps download speed, with a very low ping rate....) which is barely sufficient for one person to read there email, now imagine with 8 people staying...
4- Exterior sofa, when the protective cover was removed, we revealed mice excrement all over the surface, which we had to clean ourselves as well... Also, we found the occasional sample near the coffee table and kitchen...
5- At last, from every morning of our stay, there was a major house construction right behind and above the terrace/pool wall, which resulted in large amount of dust and dirt in the air. Thus, not letting us being near the pool or outside for a large portion of the day given the potenital toxicity of such dust...

All of the above specific complaints are backed up by photo and video evidences, which will be provided to Tripadvisor upon request... Whether it is for the misleading location or the state in which we found the property ...

These standards of services are unacceptable! I am certain that it is actually illegal in most countries to be staying somewhere in such conditions and misleading manner. Not to mention the pricing of the property, which leans towards the very premium end of the market (thus our anger for such poor quality) ...

We expect to be contacted by the owner and/or Tripadvisor with some sort of compensation/reimbursement for such disappointing services...

PS: I have noticed that the host has partially changed some aspect of the location description, which is a start, but still somehow inaccurate... And doesn't solve our discontent with the service we received...

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
22 Apr 2018
thanks for your comments, I will be shorter.
First as you don't know the résidence is located in Trou aux biches and not in Pointe aux Piments you will find above a copy of notary act:
"Je soussigne, Gangess Puran Naidoo Arpenteur Jure, certifie m'être rendu a Trou/aux
Biches dans le district des Pamplemousses ce vingt-deux Mai de l'an deux mille
quatorze a l'effet de dresser un plan indiquant l'emplacement d'une portion de terre de
la contenance de six cent quatorze mètres carrés (614.00 m2) (Lot 23 d'après le plan
d'attribution ) sur laquelle sera construit un Villa r laquelle villa formera un
ensemble d'immobilier connu sous le nom de complexe R.ES « Mon ile Luxury » . La
dite complexe R.E.S« Mon ile Luxure» en voie d'achèvement est érige sur une portion
de terre de la contenance de deux hectares deux mille quatre cent deux metres carres
(2Ha2402.00 m2) appartenant a la Compagnie Mon Ile Luxury ComLtee suivant titre
transcrit au Volume T. V 8334 NO.55.PIN 1213140292 (, PCR 4835'No. 2013) " Sorry in French, but you can see is located on Trou aux biches city, exactly on Pointe aux biches (a part of T aux Biches) ...
1-the villa was occupied 2 days before your coming, the mais you had was absent for several weeks for weakness raisons.
2- Maybe you were right for outside, but don't forget you were to have a check in at 3 PM and we gave you the privilege to come at 10 AM, because you were going on Horse racing. 3- I agree with you, it's new residence and phone Cie have to put optic fiber, and it was not done when you came, sorry for that. Now there are installing all villa.4- The sofa was cover with plastic protection.5- First you came on Ester week end on Friday morning and worker stop to work at 1 PM and didn't work util you left. Our mistake is to let you come at 10AM instead at 3 PM.
with all my best SIR..
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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