I was excited until I got to the Air port, not what expected from a 5 star resort, they say first impressions count... Well they do, as soon as we got there, we were presented with a rundown shack, you may enjoy your experience of a rundown shack but that should be left for other parts of the world where they do not charge an arm and a leg for a "Once in a life time" experience...
We booked the 5 star resort expecting five star service, I even took my time to read the 200+ other posts on trip advisor about the hotel to make sure it was worth while... I should have listened to the negative points a little better, however leaving things to the last minute I was running out of time.
First the staffs were unpleasant, it’s like they could not be bothered, they all seemed tiered and when asked how long they are working for, most were telling me 3 months without a break, (sleeping and eating offcourse) from morning to night. They are stuck on the island.
Then they rip you off by flying a seaplane that costs as much as the flight from Abu Dhabi, where they dictate to you the time of arrival and departure, too bad if your flight is late in the night and someone else has a later flight then you, you’re stuck at the [--] airport in which you arrived, it caters with 2 cafe shops that are hardly quality.
The hotel offered 2 high chairs for your child, none had any safety harnesses on them or padding, they looked like they had been there as long as the island has.
To top it off, during check out, I was charged an extra night stay plus the ridiculously priced sea plane fare for a child under 2. Both should have not been charged. While I was discussing this with the duty manager, the General Manager walked by (an Englishmen) and said a hello, when I told him how frustrated I was with the whole experience, he simply turned around, patted his man on the back and told me that his man was working on it. He did not bother to check if he could help, you will see on other posts how apologetic he is with other complaints, he will properly do the same on this one, but at the end he really does not care, or at least that is the impression I get. So in short be careful, do not expect the staff to be overly welcoming, they are tiered, I don't blame them. Check your bills, or you may pay for things that you shouldn't.
However, as a destination, there is nothing else quite like it, so make sure you choose the right hotel!
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- Also Known As:
- Angsana Velavaru Hotel Haa Dhaalu Atoll
- Angsana Hotel Dhaalu Atoll
- Angsana Hotel Maldives Velavaru
- Angsana Velavaru Maldives/Haa Dhaalu Atoll