As a fan of tiny houses, small spaces, and minimalist spaces I was excited to try the capsule experiece but was sadly disappointed. All the problems faced by small spaces were present here with little effort made to mitigate the effects.

When checking in we were given little instruction. We were told we should take our (carry on) luggage to our room/capsule. This resulted in a tiny room filled with backpacks, toiletries, while whe tried to plan pur outfit for thw next day. This could have been avoided by briefing us on what we needed to take in, placing our unnecessary thing in the lockers (otherwise wjat are the lockers for), and supplying some pjs so whe needed to carry even less.

The worst part is other guests had the same experience. So while we were sleeping people where fumbling in their rooms, trying to figure out what they need to take to the bathroom in a tiny space.

The room was very comfy, so was the bed and pillows. So when Igot to bed I slept like a baby. The use of stainless steel cladding in the bathroom made it feel clean.

I really wanted to enjoy my experience but sadly all the problems of small spaces were not conaidered. Some attention needs to be paid to designing a better guest experience.

Things that can be improved:
-communication, some sort of briefing is needed so that guests are better prepared for the experience. Informing them of the process, the pitfalls, and etiquette.
-the bathrooms need to be maintained better. The equipment is clearly failing. Also include a hanger for clothes.
-the fan in the room sounds like a hoover.
-Slippers and earplugs should be present, why do guests have to request such things?
-the blind/door of the capsule is a bad design, it is noisy, does not insulate against light or sound, and just feels poorly thought out.

So much wanted to enjoy the experience but was sadly disappointed. All my concerns with using a small space were not addressed. From storage to sound and the disorganisation.

- I was not even greeted during check-in as it appeared as though the person on duty was more tired than I was.
- Very little instruction was given on how to proceed through the capsule. It was our first time.
- We didn't get to put our backpacks in the lockers. The guy at the desk said we can take it with us which he thought was a good idea. Even though it was just two bags, it took up so much space inside the capsule and made the experience feel like a camp.
- There was no mention of slippers or earplugs or even a wake up call at the reception.
- There was also no mention of capsule etiquette such as to be quiet and respect other guests who might be using the space to get some sleep since that is what you are paying for. There should be no conversation nor music being played and guests should keep noise to a minimum.
+ location is good and somewhat easy to find.

- Room felt like a shoebox because of all of our luggage we took with us. We had to unpack our things in an even smaller space, instead of just being told what to take with us or taking a few things with us that were essential.
- There was no mention of complimentary slippers for the showers so we had to use our own, adding to the already cluttered space.
+ The bed was comfortable and the pillows too which I enjoyed. Bedding was clean too. When I finally fell asleep it was good.
- Fan in the room was too loud and disturbed our sleep so we kept it off.
- The blind to close the capsule has a heavy plastic attachment at its end which makes a loud bang if it makes contact with the steel container. This was a huge problem as the sound wakes you from your sleep and is absolutely pointless for this capsule system.
- There was also too much light entering the capsule because the blind didn't cover the entire door entrance.
- Guests that arrived after us were so noisy and there was no proof of soundproofing the room. I could hear every rattle of their bags, every knock, every word. It was so annoying.
- When my sleep had been broken twice, I dialled "0" to request earplugs but the line just rang. I gave up after 5 minutes and went to get toilet paper instead just so that I got some rest at least. I paid $50 to get some sleep afterall.

- The bathroom wasn't bad but it was just too small to change your clothes.
- There was only one hook to hang your clothes, personal toiletries and towel. Seriously!! How do I keep my change of clothes dry with only one hook for everything.
- There was not enough space to get dressed.
- There was also a lack of maintenance in shower 2 with the broken shower head holder and soap dispenser at the sink. It took away from the professionalism of the place.
+ appreciated the towel and toothbrush and the clean toilets too.

Overall, the place is not ideal if your aim is to get some sleep during your layover. Best get a hotel room. I left sleep deprived and disappointed after a short 6 hour stay. The capsule itself is beautifully laid out but travelers needs ought to be fully considered for it to be a stellar capsule hotel.