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Reviewed 25 April 2017

i am one of the guest who stayed in AVANI during peak season / long weekend. It been a long queue to get buggy as my kids ran around while we're waiting for my husband to park the car. When we arrived to the room, I just disappointed that the room that i get is not clean as it should be. There is a used towel which was hang in the cupboard, written papers (maybe from previous guest) and the cotton bud in the floor! I have to clean the room by myself as I bring my 5 years old son and 1 year old daughter with me. The kettle is also left with leftover water inside which makes me wonder if the kettle is good to be use.

Date of stay: April 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Minor Hotels
Thank norliyanahaslina
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AVANISepang, General Manager at Avani Sepang Goldcoast Resort, responded to this reviewResponded 27 April 2017

Dear Valued Guest,

Thank you for writing in to us and providing your feedback. Rest assured that your comments has been noted with thanks. We will definitely look into the points highlighted and include these in our improvement plans. We apologize for the inconvenience caused and please assured this will not be repeated.

We thank you for visiting us and hope to see you soon again!

Kind regards,
Erwin van der Veen / General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2017

Enjoy the trip.. large room for 2 bedrooms villa...location is great... staff are friendly... breakfast buffet also great and have variety of food stalls...
buggy service need to improve especially night time..

Date of stay: April 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Minor Hotels
Thank azie402
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AVANISepang, General Manager at Avani Sepang Goldcoast Resort, responded to this reviewResponded 27 April 2017

Dear Valued Guest,

Thank you for the kind feedback. We are glad to see that you and our family had a great time at our resort! Rest assured that your feedback has been noted and we will improve on our buggy service.

Once again, thank you for visiting us and we hope to see you soon again!

Kind regards,
Erwin van der Veen / General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2017 via mobile

How do I begin to describe the series of unfortunate events that led me to leave such a poor review.

We arrived at 3.30pm and proceeded to check ourselves in. By the time we got to the room it was close to 4.30pm.

We were originally booked into a family villa. Everything was fine till the plumbing to the water heater started leaking causing a massive leak from the ceiling and making the whole room wet and slippery and soaking the bed in the process. What really scared us was the fine mist/smoke permeating from the ceiling when the whole incident occurred. My wife, who is pregnant almost slipped and fell due to the slippery wet floor.

After numerous calls to the front desk and going there personally to make a complaint to a particularly rude staff name Annabelle, we were upgraded to a 2 bedroom villa and provided with a free buffet dinner to help pacify us.

However, the air conditioning didn't work at the 2 bedroom villa. Prompting more frantic calls and another round of complaints to the front desk. This time round we were upgraded to the 3 bedroom villa and provided a free breakfast and late check-out for our troubles.

By the time we got to dinner, it was close to 9pm. Did I mention that my wife was pregnant? The buffet spread hardly had enough food to feed the amount of guests checked in to the resort.

In their defense, the 3 bedroom villa was awesome and we spent the rest of the night, thankfully without any further incidents. There was also a very helpful staff named Malik who helped us with our multiple room changes and helping ferry us and our luggage around with the buggy. Nabil also deserves special mention for making sure we're were comfortable before leaving us to our own devices at the 3 bedroom villa.

We left without having breakfast as the severely understaffed restaurant could not clear the tables in time for the throngs of guests queuing up to get in to the restaurant. We also couldn't utilize the extended checkout as well because the power to the villa tripped at 11am and didn't want to come back on.

To the manager on duty, Quayyam. Man up and take ownership of the problems that your guests are facing. Annabelle, I understand that you are flustered due to the numerous complaints you received that day but showing your guests a black face and being rude will not help solve matters!

Date of stay: April 2017
Trip type: Travelled with friends
5  Thank unkaleong
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ErwinV, General Manager at Avani Sepang Goldcoast Resort, responded to this reviewResponded 3 May 2017

Dear unkaleong,

Thank you very much for your review, though as per your rating we certainly have not been able to meet your expectations during your stay, on behalf of the Management and Team of the Resort I would like to apologize for any mentioned lapses of service / product during your visit.

Thank you for being so very specific in your constructive as well as positive feedback towards team members, which will allow us to pinpoint either learning and development opportunities as well as recognition efforts for Nabil to ensure we keep striving to improve in all areas!

I warmly welcome you to contact me should your travels bring you back close to our hotel, so we can see if through personalized attention to that stay, you will get a new and better impression of our resort.

Yours sincerely,

Erwin van der Veen
General Manager

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Reviewed 25 April 2017 via mobile

I stayed here for 2 days 1 night to celebrate my 1st year wedding anniversary last weekend. The place is awesome, n the staffs here are friendly too! Special thanks to Winnie (Housekeeping) for the lovely "surprise" decoration, we loved it so much! Thanks to Suhaimi for being helpful for my sunset dinner at Perahu too! Overall, I would love to come here again insyaallah, and highly recommended to those who wanna have great weekend getaway here!

Date of stay: April 2017
Trip type: Travelled as a couple
Thank Syahirul S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AVANISepang, General Manager at Avani Sepang Goldcoast Resort, responded to this reviewResponded 27 April 2017

Dear Syahirul,

We are thrilled to see your review and are very excited that you had a great celebration with us. We thank you for the feedback and will definitely share this with the team as they deserve all praise!

Once again thank you for writing in to us and we hope to see you soon again!

Kind regards,
Erwin van der Veen / General Manager

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Reviewed 24 April 2017

There were flies everywhere. There was long queu, due to inadequate staff, during busy buffet breakfast hours. Bring your own comb. The Helpline says No, when I ask for empty carton box and masking tape, to pack my things. Look for mr Nazar, the porter, he was very helpful.

Date of stay: April 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Minor Hotels
Thank chong huat O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AVANISepang, General Manager at Avani Sepang Goldcoast Resort, responded to this reviewResponded 27 April 2017

Dear Valued Guest,

Thank you for writing in to us and giving us your feedback. Rest assured that your feedback has been noted with thanks. We will share your review with the team for their positive encouragement as well as with the management team to improve on the mishaps. Please also note that the management team is taking intensive efforts to reduce the flies that come with this season.

Once again, we thank you for your feedback and hope to see you soon again!

Kind regards,
Erwin van der Veen / General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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