After the extremely bad experiences with Grand Ion Delemen Hotel, Genting we check-in to this hotel. This is not our first time with this hotel. The type of rooms given was expected, although we pay a little higher due to peak season. We arrived early and registered indicating our request, but upon issuing of keys, we were given 4 different rooms on 4 different floors. The best part is... you have to go all the way down to ground floor before you can go to the next floor, eg I'm on the 10th floor, but can't go to the 8th floor, have to go all the way to ground floor then up to 8th ???
My room main door was not working well.
Good about the hotel - there is instant feedback, so my solutions were attended to immediately and problems solved. The hotel also email me and apologise. They also offer a special discount for my next visits. This is what we called "integrity" and responsibility. Will I go back to the hotel again? YES. Would I recommend friends and relatives and my tour agents? YES.
The family room is great with 1 king size bed and 2 twin beds.
Simple breakfast with varieties of local and western.
Within walking distant to shopping malls where you can find plenty of eateries and restaurants. Quite a good location, where we can find all services and attractions we needed.More
- Free Wifi
- Free parking