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Reviewed 4 April 2018

Hotel is strategically located next to mall and there are many shops in front of the hotel (7-11, KFC,etc). Comfortable bed and spacious room. Breakfast spread is great, located at next/connecting hotel (Sunway resort). Swimming pool is also shared at located at Sunway resort.

Date of stay: March 2018
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank merlindalawrence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SRHSGMO, General Manager at Sunway Pyramid Hotel, responded to this reviewResponded 5 April 2018

Dear merlindalawrence

Thank you for your recent stay and review of Sunway Pyramid Hotel. We're pleased that you were able to enjoy the many facilities, amenities and services. Hotel guests enjoy breakfast service at Fuzion, which is located next to the swimming pool at Sunway Resort Hotel & Spa. Its is a short walk and/or escalator ride from Sunway Pyramid Hotel but once you're there, you'll enjoy the extensive breakfast variety at Fuzion as well as the lush resort setting. A great way to start the day.

The hotel's direct connection to the mall and theme park definitely provide the convenience to all our guests. Additionally, there are extensive facilities and services within walking distance of the hotel in the integrated city. We look forward to welcome you back to Sunway City in the near future.

Thank you and have a pleasant day ahead!

Best Regards,
Jerry Gan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018

Stay one night at this hotel and we love it very much. Room are clean n spacious. Staff are very friendly and helpful.
Wi-Fi are superb. Easy to access internet.
Its very convenience as the hotel are next to the shopping centre and the theme park.
Will definitely stay here again.

Date of stay: March 2018
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank Hamira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SRHSGMO, General Manager at Sunway Pyramid Hotel, responded to this reviewResponded 3 April 2018

Dear Hamira

Thank you for your recent stay and review. We're pleased that you were able to enjoy the many facilities, amenities and services.
We will certainly extend your compliments to the team. The hotel's direct connection to the mall and theme park definitely provide the convenience to all our guests. Additionally, there are extensive facilities and services within walking distance of the hotel in the integrated city. We look forward to welcome you back to Sunway City in the near future.

Thank you and have a pleasant day ahead!

Best Regards,
Jerry Gan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018

Free packing and breakfast included. Room is tidy and clean. Recommended for faminly visiting Sunway Lagoon Theme Park. The hotel has a quick access to shopping mall which gives you a variety of restaurants.

Date of stay: March 2018
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank lboh2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SRHSGMO, General Manager at Sunway Pyramid Hotel, responded to this reviewResponded 3 April 2018

Dear lboh2018

Thank you for your recent stay and review of Sunway Pyramid Hotel. We're pleased that you were able to enjoy the many facilities, amenities and services. Hotel guests enjoy breakfast service at Fuzion, which is located next to the swimming pool at Sunway Resort Hotel & Spa. Its is a short walk and/or escalator ride from Sunway Pyramid Hotel but once you're there, you'll enjoy the extensive breakfast variety at Fuzion as well as the lush resort setting. A great way to start the day.

The hotel's direct connection to the mall and theme park definitely provide the convenience to all our guests. Additionally, there are extensive facilities and services within walking distance of the hotel in the integrated city. We look forward to welcome you back to Sunway City in the near future.

Thank you and have a pleasant day ahead!

Best Regards,
Jerry Gan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018 via mobile

First of all, I would say the hotel room 05174 is quite spacious but there is a smell from the lift to our room...also carpet shown in the photo is dirty till I do not dare to use it...the pillow has a smell like someone sleep with sweaty head smell... do not know how to describe it just make me wanna puke.. breakfast place you got to walk till the other resort hotel to have it kinda of troublesome... besides that I would say it is still decent.. near to a huge shopping mall...across the road a lot of eateries which some of them is 24 hours... a big water theme park a cinema ice skating ring and etc

Date of stay: March 2018
Trip type: Travelled as a couple
Thank GreenBat520
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SRHSGMO, General Manager at Sunway Pyramid Hotel, responded to this reviewResponded 3 April 2018

Dear GreenBat520

We appreciate your feedback from your recent experience and stay with us. If time permits, please drop me an email at jerryg@sunwayhotels.com with your contact details. We would like to reach out to you and address the matter highlighted. This is certainly not our usual service standard nor the type of experience.

We look forward to hearing from you. Please allow us another opportunity to welcome you back to the hotel soon.

Best regards,
Jerry Gan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018

Affordable luxury hotel in great location. Spacious and clean room. Breakfast is good. Connected to mall and themepark. Just in front of hotel you can find selection of local food. Nearby with Monash and Sunway University

Room tip: Spacious and clean.
Date of stay: March 2018
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank herotjokroardi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SRHSGMO, General Manager at Sunway Pyramid Hotel, responded to this reviewResponded 2 April 2018

Dear Hero T

Thank you for your recent stay and review of Sunway Pyramid Hotel. We're pleased that you were able to enjoy the many facilities, amenities and services. The hotel's direct connection to the mall and theme park definitely provide the convenience to all our guests.

Additionally, there are extensive facilities and services within walking distance of the hotel in the integrated city. We look forward to welcome you back to Sunway City in the near future.

Thank you and have a pleasant day ahead!

Best Regards,
Jerry Gan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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