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Reviewed 3 April 2018 via mobile

Overall was good. Staff at main lobby entrance should pay more attention to guests who need help with the luggages. Breakfast was good. Plenty of varieties. Prime location and walking distance to some massage parlour across the street.

Stayed: March 2018, travelled on business
Thank 50kangc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SRHSGMO, General Manager at Sunway Resort Hotel & Spa, responded to this reviewResponded 4 April 2018

Dear 50kangc

Thank you for your feedback from your recent stay with Sunway Resort Hotel & Spa. We're glad you were able to take advantage of the amazing facilities and services. We will work with the team to improve their service attentiveness with immediate effect.

The hotel's direct access to the shopping mall and theme park certainly provides that added convenience to many guests. With over 900 outlets in the mall coupled by close to 170 food and beverage outlets, there is definitely something for everyone. We look forward to welcome you back to Sunway City in the near future.

Thank you once again and have a great day ahead.

Best Regards,
Jerry Gan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2018

I celebrated my birthday in this hotel and it was amazing! We spent all day in water park and amusement park and then had an amazing dinner in the restaurant of the hotel! The stuff somehow knew about my birthday and congratulated me all day! I felt like real VIP! The location of Sunway City is perfect to have a small break before your trip in Malaysia or after (it is located pretty close to the airport). Here you can find a big shopping mall where you can buy all souvenirs you need. Trully amazing! It was a great finish of our trip!

  • Stayed: January 2018, travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank Yuliana_cinema
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SRHSGMO, General Manager at Sunway Resort Hotel & Spa, responded to this reviewResponded 2 April 2018

Dear Yuliana_cinema

Thank you for your feedback from your recent stay with Sunway Resort Hotel & Spa. We’re glad our team was able to be part of the celebration. We will also extend your compliments to the team, who takes great pride in delivering the high level of genuine service with great warmth.

The hotel's direct access to the shopping mall and theme park certainly provides that added convenience to many guests. With over 900 outlets in the mall coupled by close to 170 food and beverage outlets, there is definitely something for everyone. We look forward to welcome you back to Sunway City in the near future.

Thank you once again and have a great day ahead.

Best Regards,
Jerry Gan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2018

this is excellent place to spend with family as the hotel come with a theme park, the rooms are cosy with excellent view service are top class and the room is very huge and spacey that you don't fell like going in a pigeon hole, for whose who love shopping Sunway pyramid has it all from restaurants to boutiques and supermarkets it is just a few minutes walk away

Stayed: March 2018, travelled with family
Review collected in partnership with this hotel
Thank chinkc46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SRHSGMO, General Manager at Sunway Resort Hotel & Spa, responded to this reviewResponded 2 April 2018

Dear chinkc46

Thank you for your feedback from your recent stay with Sunway Resort Hotel & Spa. We're glad you were able to take advantage of the amazing facilities and services. We will also extend your compliments to the team, who takes great pride in delivering the high level of genuine service with great warmth.

The hotel's direct access to the shopping mall and theme park certainly provides that added convenience to many guests. With over 900 outlets in the mall coupled by close to 170 food and beverage outlets, there is definitely something for everyone. We look forward to welcome you back to Sunway City in the near future.

Thank you once again and have a great day ahead.

Best Regards,
Jerry Gan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2018

Check in was very efficient. Room was clean, well appointed and very quiet. Shower facilities was more than adequate. Pleasantly surprised by the complimentary free handphone facility for guests. Did not use it but I am sure foreigners would take up the offer.

Bed was comfortable and extremely inviting. I was a little disappointed with the TV quality. Picture was at best grainy. For a 5 star hotel I was expecting nothing less than HD.

The huge connecting Sunway Pyramid shopping centre had practically everything for shoppers. I will never ever get bored staying here.

Will return for sure!

  • Stayed: February 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank z4ki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SRHSGMO, General Manager at Sunway Resort Hotel & Spa, responded to this reviewResponded 30 March 2018

Dear z4ki

Thank you for your feedback from your recent stay with Sunway Resort Hotel & Spa. We're glad you were able to take advantage of the amazing facilities and services. We will also extend your compliments to the team, who takes great pride in delivering the high level of genuine service with great warmth. We will share your feedback with our development team.

The hotel's direct access to the shopping mall and theme park certainly provides that added convenience to many guests. With over 900 outlets in the mall coupled by close to 170 food and beverage outlets, there is definitely something for everyone.

We look forward to welcome you back to Sunway City in the near future. Thank you once again and have a great day ahead.

Best Regards,
Jerry Gan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2018

We had the best experience of our lives!!! Everything was 7star, from breakfast buffet to swimming pool. The theme and water park was so much fun, plus they had separate entrance for the park which made it so easy for us and the kids. Thankyou for making our trip worthwhile.

Stayed: March 2018, travelled with family
Review collected in partnership with this hotel
Thank muzzkhan31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SRHSGMO, General Manager at Sunway Resort Hotel & Spa, responded to this reviewResponded 29 March 2018

Dear muzzkhan31

Thank you for your feedback from your recent stay with Sunway Resort Hotel & Spa. We're glad you were able to take advantage of the amazing facilities and services. We will also extend your compliments to the team, who takes great pride in delivering the high level of genuine service with great warmth. The hotel's direct access to the shopping mall and theme park certainly provides that added convenience to many guests. With over 900 outlets in the mall coupled by close to 170 food and beverage outlets, there is definitely something for everyone.

We look forward to welcome you back to Sunway City in the near future. Thank you once again and have a great day ahead.

Best Regards,
Jerry Gan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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