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“Overpriced! Home away home”

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Sunway Resort Hotel & Spa
Ranked #4 of 45 Hotels in Petaling Jaya
Certificate of Excellence
Pune, India
Level 4 Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Overpriced! Home away home”
Reviewed 31 October 2011

Hotel is great in location with nearby shopping, food, theme park, cleanliness, Service. But cons are no Wifi in room, if you want Wifi for iPad or any mobile device, come down to lobby but no sitting facilities, Overpriced for location far from KL

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VijayRangan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (408)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Khartoum, Sudan
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 24 October 2011

I enjoyed my stay with my family at the sunway hotel, , superb breakfast great pool a great mall, , sweet friendly staff and generally good service - we were on a family package and we enjoyed the theme park as well so it was a well round great time. . Cons are the hallway noise could get to the room for a hotel of such calibar i hate to see such errors fault the experience also one of the elevators kept giving us and other guests continous issues not working with the mag card 2days in a row! ! of course there are other elevators available but still like said I loved the hotel and regret the minor slips that may give a lesser impression, that said I believe it is a great place and the lobby has the most amazing smell, , really beautiful and memorable, , it is ideed a lovely place.

  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank passion4travel0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon W, Manager, Marketing Services (Online), Sunway Resort Hotel & Spa at Sunway Resort Hotel & Spa, responded to this review, 27 October 2011
Hi passion4travel0,

First and foremost, we would like to thank you and your family for staying with us. We are glad that your stay here with us is a pleasant one and we hope to serve you better on your next trip to Malaysia.

We are grateful for the honest feedback during your stay with us on Trip Advisor. We will take note of the unfortunate experience as reviewed by you and will investigate further on this to ensure that any of these incidents will be minimized in the future for the ease and comfort of other guest and yourself, if you decide to stay with us again the near future.

Again, we would like to extend our greatest gratitude for choosing to stay with us and the honest feedback.

Regards,

The Sunway Resort Hotel & Spa management team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dammam, Saudi Arabia
Level 5 Contributor
69 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 20 October 2011

The breakfast area and the breakfast itself are really great in terms of food , quality and atmosphere.

  • Stayed November 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank anoud1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Italy
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 9 October 2011

Older hotel our room on 3rd floor. It was roomy, excellent bedding, spotlessly clean. Bathroom excellent. Reception/concierge staff, restaurants and service definitely five star. The staff looked after our every need. The food was excellent every meal. Being connected to the massive shopping centre, other tower, Madura spa and outdoor centre is incredible. Everything at your fingertips. It is still not far from the city for all other visiting. Shopping centre prices are very comparable and reasonable. Very exciting. Spa services awesome and staff just lovely. Will definitely return. The other Tower is more upmarket and more expensive and looks fantastic. Facilities are tremendous. Pyramid towers has a business centre, free wifi, excellent aircon - everything you need for a great stay.

Room Tip: Ask for a room with a view as most of them overlook an alley. Room away from lifts would be good as...
See more room tips
  • Stayed August 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Beverley509
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aussie business traveller
Level 3 Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 6 October 2011

Beautiful lobby and good location, nice bar & retaurant but the rooms & hallways are tired and need a bit of TLC. My main objection though was the noise at night. You can hear everything in the hallways (People arriving in late and leaving early), the aircon was very noisy and there was some kind of machinery noise going all night long (Lift, pump?), drove me mad for the three nights I stayed. On the positive side, fantastic pool, great breakfast, great gym, great views, good location. We had the evening buffet meal at the restaurant and it was very good and with only a few other guests dining it was very pleasant evening in pleasant surroundings with attentive staff. Hotel staff were all very helpful too.

I will actually stay at the Pyramid hotel next door next trip, its quite a bit cheaper, only a little less of a downgrade in terms of the rooms and you get to use the resort facilities anyway.

Room Tip: Ask for a room in the carpeted section of each floor rather than the "marble" section, mig...
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  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thegoodthebadtheugly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon W, Manager, Marketing Services (Online), Sunway Resort Hotel & Spa at Sunway Resort Hotel & Spa, responded to this review, 10 October 2011
Dear thegoodthebadtheugly,

Thank you for your stay during your business travel with us in the month of September. It has been a pleasure serving you and we hope to serve you better in your next coming stay.

We regret on the noise level incident that you have encountered. We will investigate on the said incident, to better to improve our guest's stay with us in the future.

We thank you for your kind support. Your feedback in valuable to us to continuously improve our service to our beloved guest.

Yours sincerely,

The Sunway Resort Hotel & Spa management team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sunway Resort Hotel & Spa

Property: Sunway Resort Hotel & Spa
Address: Persiaran Lagoon | Bandar Sunway, Petaling Jaya 46150, Malaysia
Phone Number:
Region: Malaysia > Selangor > Petaling District > Petaling Jaya
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Luxury Hotel in Petaling Jaya
#4 Spa Hotel in Petaling Jaya
#4 Business Hotel in Petaling Jaya
Price range (per night): $152 - $539
Hotel Class:4 star — Sunway Resort Hotel & Spa 4*
Number of rooms: 441
Official Description (provided by the hotel):
Sunway Resort Hotel & Spa is one of Kuala Lumpur’s most iconic 5-star hotels, situated within the sprawling integrated resort of Sunway City. The Hotel is located next to Sunway Lagoon theme park and connected to the massive Sunway Pyramid shopping mall, seamlessly integrating facilities for easy, within the minute walking-access, to a multitude of leisure and business services. On arrival, the Hotel’s dramatic neo classical façade welcomes guests to superlative features and thematic architectural designs, sheltered by towering minaret glass domes and a main driveway that boasts monumental sculptures of deer being pursued by a Malayan tiger and two life-size elephants stand guard; with a profusion of fountains and captivating oasis of water features. The Hotel’s 441 guestrooms and suites are equipped with complimentary Wi-Fi and other modern conveniences. Most guestrooms have theme park views or the resort's skyline; some provide balconies with an opportunity to walk out to the lush tropical gardens. Facilities within the hotel include an expansive free-form landscaped swimming pool with cascading waterfalls, a Balinese-inspired Mandara spa, a fitness centre, an all-day dining restaurant, a lobby lounge and several independently-operated Chinese, Thai and other speciality restaurants. Located adjacent to the Hotel are Sunway Pyramid Convention Centre, 170 food and beverage outlets and over 900-retail stores in the shopping mall, and two additional hotel towers with Sunway Pyramid Hotel and Sunway Clio Hotel. ... more   less 
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Also Known As:
Sunway Resort Hotel And Spa
Sunway Hotel Petaling Jaya
Sunway Resort Hotel & Spa Malaysia/Petaling Jaya

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