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All reviews shopping mall apartment hotel overhead bridge one bedroom apartment bedroom premier the ground floor swimming pool microwave oven living room washing machine serviced apartment home away from home basement parking access card stayed for nights comfortable stay a great place to stay
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Reviewed 11 July 2018 via mobile

Was torn between an average and very good due to the price. We had a 2 bedroom 2 bathroom apartment with kitchen for approx. A$100 a night. That is exceptionally low for a Citadines property and maybe I could be a bit more generous given the price.

Room and overall property cleanliness could be improved. It’s not dirty but not at a standard you would expect of an Ascott group property.

Pool is big (almost 20m) but adjoining spa is not heated and have to call to get a pool towel. There is a 2 pool towel per room rule even though we had 4 people in our room.

WiFi is useless. Stops working constantly. We had ours checked 3 times when it went down and noticed that staff just pulled cord from back of in room router. After that we just unplugged ourselves to reset whenever it went down ... and it went down a lot (5+ times a day). Even when working it was too slow to download anything from Netflix.

Location is away from the prime waterfront area but only a RM5 Grab ride away. If you want to have all the restaurants a walk away this location is not for you. Spring Mall just across the road is handy.

Reception staff are friendly and helpful.

Stayed: July 2018, travelled with family
2  Thank Neulara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LiawMayChoo, Manager at Citadines Uplands Kuching, responded to this reviewResponded 19 July 2018

Dear Neulara, It was a great pleasure having you stay at Citadines Uplands Kuching. Thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. I have noted your observations and recommendations for improvements to the area mentioned especially on the cleanliness and WiFi. We seek your patience and understanding on sound prove for the Apartment as the recommendations may require time to be implemented, we will continue in our improvement efforts to provide excellent service and products to our residents. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Regards-Liaw May Choo, Assistant Residence Manager

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Reviewed 8 July 2018

We stayed in a 2 bedroom apartment which comes with a well equipped kitchen complete with a medium size fridge, microwave oven , toaster , kettle and induction cooker . The rooms are spacious and clean. The hotel is near the highway and you can hear the traffic but it does not bother us or disturb our sleep

The beds are comfortable and we had very good sleep.Location is slightly far from the main attractions but you can easily call for a grab car which cost about RM6.00 to go to the waterfront area.Hotel also provide shuttle service. Spring shopping mall is opposite the hotel and you can get nice food at the foodcourt. The staff are courteous , friendly and helpful

Room Tip: Newspaper or some magazines about Kuching placed in the room would be nice.
  • Stayed: July 2018, travelled with family
    • Value
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Review collected in partnership with this hotel
Thank Rokiah N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LiawMayChoo, Manager at Citadines Uplands Kuching, responded to this reviewResponded 19 July 2018

Dear Rokiah N, thank you for your feedback and your time taking to write this review. We are delighted you enjoyed your stay and making us your preferred accommodation in Kuching. We hope to see you again soon. Warm Regards, Liaw May Choo - Assistance Residence Manager

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Reviewed 3 July 2018

a strategy location for family with young children or babies. a shopping is within the walking distance. nearby also have many food selection with a small family mart. we sure will go back to the hotel again!

  • Stayed: June 2018, travelled with family
    • Value
    • Location
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Review collected in partnership with this hotel
Thank BG H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LiawMayChoo, Manager at Citadines Uplands Kuching, responded to this reviewResponded 5 July 2018

Dear WuYuan85, thank you for your feedback and your time taking to write this review. We are delighted you enjoyed your stay and making us your preferred accommodation in Kuching. We hope to see you again soon. Warm Regards, Liaw May Choo - Assistance Residence Manager

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Reviewed 28 June 2018

Good points first --the hotel is relatively close with easy access to the airport . It is also close to a large good shopping mall . However the hotel is in desperate need of a refurbishment/upgrade . The room I spent three nights in before being moved was very noisy and above a karaoke bar .
However, I reserve most of my criticism for the standard of food hygiene in the hotel --it is about the worst I have experienced and that means it is bad as my job concerns food safety and hygiene in hotels . The staff have no idea about food hygiene especially temperature control of prepared food items . I had breakfast once and decided not to risk it again . The hotel served buffet foods at completely the wrong temperature and in breech of internationally agreed good practice temperature ranges

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank cgriffith930
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LiawMayChoo, Manager at Citadines Uplands Kuching, responded to this reviewResponded 5 July 2018

Dear Valued Guest,
It was a great pleasure having you stay at Citadines Uplands Kuching. Thank you for sharing your feedback about your stay experience with us on 29 June 2018.
While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve.
I have noted your observations and recommendations for improvements to the area mentioned especially on food hygiene and Apartment sound prove. Please be assured that we will convey your feedback to our breakfast service provider on the food hygiene and shall work towards an improvement. We seek your patience and understanding on sound prove for the Apartment as the recommendations may require time to be implemented, we will continue in our improvement efforts to provide excellent service and products to our residents.
Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better.
Regards-Liaw May Choo, Assistant Residence Manager

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Reviewed 28 June 2018

Smooth check in & check out. Efficient & helpful staff. Room, bathroom & kitchen area are clean. Washing machine very useful indeed.Nice swimming pool and gym. Good location. Convenience store just downstairs.

Room Tip: Non smoking room available.
  • Stayed: June 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank BethLeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LiawMayChoo, Manager at Citadines Uplands Kuching, responded to this reviewResponded 5 July 2018

Dear BethLeo, thank you for your review and perfect score. We are delighted you enjoyed your stay and making us your preferred accommodation in Kuching. We hope to see you again soon. Warm Regards, Liaw May Choo - Assistance Residence Manager

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