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Reviewed 23 March 2020 via mobile

The hotel looks tired from the outside but do not judge a book by its cover. The staff are great. I stayed three nights and due to COVID 19 situation had to book an extra night after checking out so had a different room. The quality of the rooms is very good. The pool area is excellent and the dining breakfast very good. Due to being confined to room service the rib eye steak and salmon meals were excellent. It is in the perfect central location in downtown Kuching and the room rate was cheap. I met travellers from Australia and UK who have been coming back to stay at the same hotel every year three times a year because the staff, management and quality never change. Get a room looking out over the river

Date of stay: March 2020
Trip type: Travelled on business
Thank Y5411DFpaulk
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Marketing and Communication Executive, General Manager at Grand Margherita Hotel, responded to this reviewResponded 31 March 2020

Dear Y5411DFpaulk,

Warmest greetings from Grand Margherita Hotel! Thank you for taking the time to write us your review and thank you for choosing to stay with us. Rest assured, we have shared it to the respective department to ensure that we will always deliver the service at the very best to our valued guests. We are glad to hear that you have nice stay with us. We are looking forward to welcoming you again with us in the near future.

Do book directly with us for the best room rates with added perks. SAVE MORE when you sign-up today and become our Insiders Club member! Direct Is Best!

Should there be any inquiry, please do not feel hesitate to contact us. We wish you have a good day!

Kind regards,
Ariqa Adilda
Marketing and Communication Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2020

From the outside this hotel looks like a rundown but step inside its actually well managed.
Friendly staffs, comfy bed and easy access, waling distance to most of amenities around it, this hotel is quite bang of your buck.
Couple of things preventing me from giving better review is the noise from next room through the connecting door, i can hear the guy snore, sneeze and moving around. Also i turned off the A/C and blocked the door's gap on the floor but its still cold.

Date of stay: March 2020
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Ibrahim R
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Marketing and Communication Executive, General Manager at Grand Margherita Hotel, responded to this reviewResponded 31 March 2020

Dear Ibrahim R,

Warmest greetings from Grand Margherita Hotel! Thank you for taking the time to write us your review and thank you for choosing to stay with us. We have shared your reviews to the respective department to ensure that we will always deliver the service at the very best to our valued guests. We are looking forward to welcoming you again with us in the near future.

Do book directly with us for the best room rates with added perks. SAVE MORE when you sign-up today and become our Insiders Club member! Direct Is Best!

Should there be any inquiry, please do not feel hesitate to contact us. We wish you have a nice days ahead!

Warm regards,
Ariqa Adilda
Marketing and Communication Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2020

Big hotel on the river, doesn't look great on the outside (could use a wash & a paint job but would add to room price) but the inside is nice. Check-in was fine, friendly staff got a twin queen room (312) with a river view, very nice. The windows need cleaning but how much time do most people spend looking out the window? The room was clean & had the usual large hotel room & bathroom amenities, TV with some English channels, AC, great wifi & more. Breakfast included in room rate, great buffet of Asian & Western items plus egg station & Sarawak laksa/kolok mee station. Nice clean, large swimming pool along with loungers & towels. Overall a very nice hotel with a great location on the river, near attractions, shopping, restaurants and more, we stayed a week, would definitely stay again when in Kuching.

Room tip: Ask for a room with a river view.
Date of stay: February 2020
    • Sleep Quality
    • Rooms
    • Service
2  Thank R N
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Marketing and Communication Executive, General Manager at Grand Margherita Hotel, responded to this reviewResponded 31 March 2020

Dear R N,

Warmest greetings from Grand Margherita Hotel! Thank you for taking the time to write us your review and thank you for choosing to stay with us. Rest assured, we have shared it to the respective department to ensure that we will always deliver the service at the very best to our valued guests. We are looking forward to welcoming you again with us in the near future.

Do book directly with us for the best room rates with added perks. SAVE MORE when you sign-up today and become our Insiders Club member!

Should there be any inquiry, please do not feel hesitate to contact us. We wish you have a beautiful day!

Warm regards,
Ariqa Adilda
Marketing and Communication Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2020

Room is spacious and nicely decorated and renovated recently. Excellent location with attraction nearby, restaurants, historical buildings are just within walking distance. In addition, the hotel just beside Rajang River, the main river of Sarawak. It is nice view if you choose room that facing the river, beautiful scenery especially sunset in the evening. Breakfast is rich with delicious local delicacies. Employees are friendly and ready to assist.

Room tip: Choose room that facing river to enjoy nice scenery
Date of stay: January 2020
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
2  Thank Adrianong18
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Marketing and Communication Executive, General Manager at Grand Margherita Hotel, responded to this reviewResponded 31 March 2020

Dear Adrianong18,

Warmest greetings from Grand Margherita Hotel! Thank you for taking the time to write us your review and thank you for choosing to stay with us. Rest assured, we have shared it to the respective department to ensure that we will always deliver the service at the very best to our valued guests. We are glad to hear that you have nice stay with us. We are looking forward to welcoming you again with us in the near future.

Do book directly with us for the best room rates with added perks. SAVE MORE when you sign-up today and become our Insiders Club member!

Should there be any inquiry, please do not feel hesitate to contact us. We wish you have a good day!

Warm regards,
Ariqa Adilda
Marketing and Communication Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2020

The hotel considered or rated by some as a 4 stars hotel. The hotel interior at the lobby, coffee house and receptionist area is outstanding with a mix of modern and traditional design.

Comments/Feedback
Hotel is in town where you can just walk to Kuching Waterfront by foot. You can easily walk around in Kuching town, get a Grab to go to other malls or other beautiful places in Kuching; and you can easily get to any delicious places to eat either local foods or delicious Ayam Penyet/Ayam Bakar nearby.

It is a walking distance to Main Bazaar for you to easily buy a Sarawak beautiful gift for your friends or families. Also a walking distance to Sarawak iconic built, Darul Hana Bridge and State Legislative Assembly (DUN). This hotel is always pack with tourist due to it facilities, well known or recognised and delicious menu.

Improvements
But the room need to have more improvement. Some of the room come with network cable (RJ45), but sadly it cannot used. No signal when i plug in to my laptop, even i replace the cable with my own. I bet the network port burnt or switch was dead.

The room itself is spacious, clean, comfort, tidy and clean. But the small pillow cover, the chairs cover and the carpet is old, got stains on it and did not proper cleaned. Make the room look like an Inn/Motel or 2 stars hotel.

The toilet is clean and come with hot water as usual. The room is very cold. No need for you to switch on your room aircond. The coldness come from the hotel centralised air conditioning already.

If you are traveling with families, i recommend you this hotel for you to stay in Kuching. I myself is a Kuching local man, and i really love to stay in this hotel! Easy for you and your family to walk around in Kuching town, to find food and a SWIMMING POOL FOR EVERYBODY! A comfort room actually for rest after your busy traveling day!

Date of stay: January 2020
Trip type: Travelled with family
Thank Jadif J
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Marketing and Communication Executive, General Manager at Grand Margherita Hotel, responded to this reviewResponded 31 March 2020

Dear jdave182,

Warmest greetings from Grand Margherita Hotel! Thank you for taking the time to write us your review and thank you for choosing to stay with us. Rest assured, we have shared it to the respective department to ensure that we will always deliver the service at the very best to our valued guests. We are looking forward to welcoming you again with us in the near future.

Do book directly with us for the best room rates with added perks. SAVE MORE when you sign-up today and become our Insiders Club member!

Should there be any inquiry, please do not feel hesitate to contact us. We wish you have a good day!

Warm regards,
Ariqa Adilda
Marketing and Communication Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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