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Traveller rating
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All reviews till monday big heart f b hotel staff duty manager mohd tightening sarawak
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Reviewed 13 October 2018 via mobile

First of all do not book through @Expedia at least 30% more expensive.
Second this is like 1 star hotel, old with water stain, no toothbrush, no sandals, no wifi, lousy breakfast, unfriendly front desk. Will not be back again.

Date of stay: October 2018
Trip type: Travelled as a couple
3  Thank briankA1671UE
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 3 July 2018

The good side;
The room are clean. A very good wifi connection. The air conditioning are super cold(close to freezing) The whole Hotel / Lobby looks clean and well maintain. The check in are fast and with out fuss. Free parking. Good choice of TV channel, clean linens, amenities sufficient, Good view (Tower A)

The bad side;
First and foremost staff not friendly (the two ladies at the counter does not show happy face event though the check in are fast) no malaysian greeting. The room are not specious enough (we stayed in two queen bed) the room wall paper are showing sign of ageing with some section of the wall are being patch. The bath room door are without lock (we don't fancy that at all) the wash basin water flow are very slow, the underground car park are scary event week end. No concierge service the bell boy just look at guest carrying their own luggage and not aware of their surrounding. The acond control are not guest friendly, struggling to adjust the temp. the lift may need servicing, closing too fast.

Room tip: choose the room facing city area. The room facing the rear bad view
Date of stay: July 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank bravomike20
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 25 June 2018 via mobile

Spacious and clean hotel room. Friendly staff. They even replace breakfast with suhoor in Ramadhan month. The pool is not so big, but a good place to chill near the pool as you can enjoy the view of Kuching City. Location wise not i the middle of town but you can easily book a Grab from the hotel

Date of stay: May 2018
Thank AimiA58
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 24 April 2018 via mobile

The best is room that give u big space. The bathroom is nice with shower n bath tub. The scenery from room is good but the glass window is dirty. Seem like the hotel is lack of maintenance. The breakfast is so so. Stay 2 days n the menu is not change a lot.

Date of stay: April 2018
Trip type: Travelled with friends
Thank LitaK72
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 16 April 2018

Arrive late at 9pm, check in was easy and room are ready. Requested for prayer mat during check in, when arrive in room, the item already place in the room. Room clean and new, no mold on bathroom tiles.
Cons, hi-fi set is not working and i can't seem to increase the aircond temp, it only goes down until 18 celsius. Self laundry is under maintenance.

Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank echaj18
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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