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Reviewed 1 March 2018 via mobile

Friendly and helpful staff, room is a bit old but very clean, hotel atmosphere is very relax.
The beach is small but clean and well maintained, and definitely better than Shangri-La next to it. Overall, very satisfied with this family trip, and will recommend to my friend.

Stayed: February 2018, travelled with family
Thank Navigate678543
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHR-Management, Manager at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this reviewResponded 5 March 2018

Dear Yueh-Hsiu S,

Thank you for choosing Sutera Harbour Resort as your preferred stay during your time in Kota Kinabalu. We are glad to learn that you enjoyed our spacious and comfortable rooms. We hope that you have had a comfortable and relaxed stay during your time with us. We are proud to announce that we are in the midst of giving our rooms a face-lift to breathe in a new and fresh look. We are happy that you and your family had a satisfying trip. We are always proud of all our friendly and warm employees and we hope they have accommodated you well. We would like the opportunity to welcome you back and to exceed your expectations even more. With that being said, do follow us on Facebook (@suteraharbour), Instagram (@suteraofficial) and Twitter for all the latest highlights and happenings here at Sutera Harbour Resort. Thank you once again and we look forward to your next return.

Best regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2018

I’ve been a member of Sutera Harbour for more then 20 years and service at any of the facilities have been good, until this evening when I visited marina for dinner, the staffs were being ignorant and didn’t even bother cleaning up the table for us. Took us 10 to get seated and another 10 for the menu. This girl with the name tag ‘trainee’ served us and got half of our orders wrong, we asked for ice water for 3 Times she tried to avoid us and walked away acting ‘busy’. Very disappointed this time around.

Stayed: February 2018, travelled with friends
Thank G_2705
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHR-Management, Manager at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this reviewResponded 1 March 2018

Dear G_2705,

Thank you for your message and for bringing to our attention the areas that needs improvement. We regret to learn of the service lapse that you have encountered. Please be assured that this is not reflective of the usual service standards that we pride ourselves on. We would like to investigate further, appreciate if you could provide the following information :

Name :
Email :
Room no :
Hotel name :
Check in :
Check out :
Incident details :

Best regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2018

i went to resort at 8th February,the check-in time is 14:00, the time i got my room is 16:00!!! and the room type is not what i had booked before. when i asked for change room, i waited for another half hour. And , Korean guests can get welcome drink for waiting too long , but no for Chinese,it's a discrimination! I cannot imagine all of this happened in a Five-star hotel !

  • Stayed: February 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank 桂林 秦
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHR-Management, Manager at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this reviewResponded 26 February 2018

Dear 桂林 秦,

Thank you for your message and for bringing to our attention the areas that needs improvement. We regret to learn of the service lapse that you have encountered. Please be assured that this is not reflective of the usual service standards that we pride ourselves on. We would like to investigate further, appreciate if you could provide the following information :

Name :
Email :
Room no :
Hotel name :
Check in :
Check out :
Incident details :

You may email us at reservations@suteraharbour.com.my.

Best regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2018 via mobile

I had a wonderful stay at this hotel. The room was clean and a mixture of modern and classic concept. The view is SO amazing! I do have to say that the room service, its service, was excellent, but the food was not as expected. I ordered prawn mee soup but the prawns were quite hard, it was not fresh prawns. Portion was excellent though, big! Breakfast buffet, lovely!Had a really nice time here

Stayed: February 2018, travelled solo
Thank Aifaa Zahirah N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHR-Management, Manager at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this reviewResponded 21 February 2018

Dear Aifaa Zahirah N,

Thank you for choosing Sutera Harbour Resort as your preferred stay during your time in Kota Kinabalu. We are glad that you enjoyed our spacious and comfortable rooms and we hope the view has been mesmerising throughout your entire stay. We are ultimately proud of all our friendly and warm employees and we hope they have accommodated you well. We would like to take this opportunity to apologize for any shortcomings that you may have experienced during your stay, rest assured we will look into the matter and rectify it immediately. It is always in the best interest of all our guests that they receive first class treatment during their stay with us and we would like to thank you once again for bringing to our attention the areas that could use some improvement. We would like to invite you to follow us on Facebook, Instagram & Twitter @suteraofficial for all the latest highlights and happenings here at Sutera Harbour Resort. Do allow us the opportunity to welcome you back and to impress you even more on your next return to Kota kinabalu.

Warm Regards,
The Management

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Reviewed 19 February 2018

Had a great stay there. What else can I say? We loved everything there: restaurant, staffs, pool, room, etc. It was clean, location was great too. I will definitely visit again next time I come there. Thank you for your kind hospitality. :)

  • Stayed: August 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank iamimu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHR-Management, Manager at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this reviewResponded 20 February 2018

Dear iamimu,

The pleasure has been ours, thank you for choosing Sutera Harbour Resort as your preferred stay during your time in Kota Kinabalu. We are honoured that you loved everything about our property and we hope the wide array of F&B outlets have satisfied all your cravings. We are happy to learn that our friendly and energetic employees have accommodated you well during your stay and that you were impressed with our wide variety of amenities and activities provided here at Sutera Harbour Resort. We strive to provide all our guests with top class service and an enjoyable experience. We would like to invite you to follow us on Facebook, Instagram & Twitter @suteraofficial for all the latest promotions and happenings here at the resort. Do allow us the opportunity to welcome you back with the biggest arms wide open on your next visit.

Best wishes,
The Management

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