Please avoid Promenade Hotel Kota Kinabalu by any chance. Based on my personal experience during my stay at this hotel, they have poor service and dishonest staffs. I lost my belongings in my hotel room and I was 200% certain my belongings were there. After contacting the hotel multiple times, they insist they did not find my belongings in my hotel room and refused to give me a proper explanation. I'm horrified with their irresponsible and dishonest staffs.
Do not trust their website's room photos because the actual room was old and dirty. The furniture has started to have discoloration and they are still using those old box TV. Receptionists were unhelpful and impolite. My friend even had diarrhea after having dinner buffet at their cafe.
Maybe they USED TO BE a reputable hotel long time ago but from my personal experience, this is the worst hotel I've ever stayed in. I am extremely disappointed with this so-called 4-star hotel and I do not recommend anyone to stay at this hotel if you have a choice.
I would rather pay more for a better quality hotel than having my holiday ruined.
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- Also Known As:
- Promenade Hotel Kota Kinabalu, Sabah
- Promenade Kota Kinabalu