We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (4,149)
Filter reviews
4,149 results
Traveller rating
2,331
1,186
391
139
102
Traveller type
Time of year
LanguageAll languages
More languages
2,331
1,186
391
139
102
Show reviews that mention
All reviews kinabalu wing sunset bar kinabalu club cafe tatu coco joes chi spa star marina water slides borneo lounge horizon club sister hotel pitch and putt kids club infinity pool club room life guards mountain view
Filter
Updating list...
2,162 - 2,167 of 4,149 reviews
Reviewed 13 January 2013

We as a family stayed here for 8 days in January 2013. We booked one room so we could check in early as we landed from Perth at 6:30 am. we found this to be a good decision as with the hot weather we were able to drop our things and head to the pool for a relaxing swim before breakfast.
The resort is a very peaceful place away from the hustle and bustle of town. Service from everywhere around the resort was exceptional and could not fault anything.
As a family we used the gym daily which was very adequate and with the sauna and steam room it topped it off nicely.
Rooms are big and spacious and we had a lovely view with the sunset bar in the distance and from the balcony can easily witness the sun going down. We requested a sea view room in the Tanjung wing (room 240 and 241 connecting) and must say we were very pleased. If we had a room overlooking the water playground we would have asked to move as not so much to see. Overall this area was perfect for us.
KK I itself is a small version of KL. We found shopping to be not much different in price from home and found to only purchase one T Shirt.
Eating around the resort was great and we enjoyed Cocoa Joes and the international buffet one evening. Breakfast had a page variety of all foods and big enough to satisfy the fussiest eater.
Overal we were very satisfied with this resort and saw their sister resort briefly when visiting the Orangutang's. The Rasa Ria is approx 40 mins away from the Tanjung Aru and feels very isolated when you are out there. The resort I must say looks beautiful and if you plan to just stay out there would suit your needs but for us we prefer to have the quick option of getting into town to try the various eating options and shopping.
Thanks for our lovely time at the Tanjung Aru and would recommend the stay here to everyone.

Room tip: Stay away from the water play area. Tanjung wing close to everything. Room 240 and any room on this wing I would recommend.
Date of stay: January 2013
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank PKR068
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 January 2013

This was the ultimate place for my 2 and 1 year old to have some fun after we lugged them across the world. The views from the hotel are perfect over the South China Sea, allowing for a sense of calm when walking around outside. The hotel is modern and had free wi-fi, which is perfect when trying to keep up with work when so far away.

The kids club is great for the younger set, with a separate area for very young kids. It is right next to the pool area, so you can go here and let the kids run before the pools and water park area get going in the morning (usually around 9:30).

The pool area is the main attraction if you are here with your kids. The main pool is rather large and there is a bridge over the pool area that effectively is a divider between the deeper section and the shallow kids area. There is also a very shall kids plunge pool that is very good for the younger kids. However, the main attraction is the water park inside the pool area. There is an area that has a small slide (our 1 year old loved the slide) and sprayers, a splash zone, water balloon play area and three main waterslides. Your kids will not get bored being out in the pool area, though they may tired you out playing.

The rooms are modern and nice, though be aware that you will want to get something on the larger side if you try and accommodate more than one small kid in the room. If you have the club level then I would recommend eating breakfast up here as it is calmer and the food tended to be better here. Also, be aware that if you want to use the club level for dinner that it turns to adult only after 6:30 in the evening. If you have younger kids, then you will need to tweak the evening activities so you can get your food without being rushed and still have time for evening use of the pool area.

Also, if you do elect to use the main dining area for breakfast, you will want to get there around 8 or so in the morning since it starts to get very crowded and hectic as it gets closer to 9. Also be aware that it can be very difficult to get a seat by the pool that has an umbrella since many people are claiming these by 7:30-8 in the morning, so if you want a shaded seat get to the pool very early and then go eat and lets the kids loose in the kids club.

Room tip: I would recommend a room in the Kinabalu wing for those wanting some quiet. While it is not directly next to the pool area and food like the Tanjung wing, it is only a 5 minute walk and being away from the noise helps when trying to get some rest.
Date of stay: December 2012
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Shawn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 January 2013

It was the ideal resort for a family stay.
The sea views and clear sky are so beautiful and peaceful.
The resort pool is ideal for both parents and children, especially the water slides the whole family had a blast riding in them ((:
I loved the daily aqua class it was fun doing such activity while the kids are swimming safely.
The kids club is full of activities for the children while we enjoy the great service of the spa.
The Breakfast buffet was great full of variety and with great service tending even to our special request.
It was a real joyful and peaceful stay that we did not even leave the hotel for the whole stay.

Date of stay: November 2012
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank MoMy3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 January 2013

We stayed at Tanjung Aru in Dec 2011, we had such a good time, without a second thought, we booked again for Dec 2012. It's a nice short flight from Hong Kong, and just 10 minutes by car from the airport to the hotel once you arrive. Hotel had someone picked us up, we were 7 (4 adults and 3 children) two nice vans were waiting for us. Within 10-15 minutes we arrived with a fabulous warm welcome at the entrance of the hotel. It felt so good to be back !

Then we were brought straight to the Club Kinabalu Lounge to check in. Johnny was there to greet us, and such a warm "welcome back !" from him and the rest of the staff.

We arrived at noon, and we were given our TWO rooms already. All requests I asked for were accommodated. Early Check in, and connecting rooms. We booked two club kinabalu seaview rooms.

We arrived to our rooms, all ready and set. Nice seaview. Kids went straight to the water park and beach to play.

Throughout our stay, staff were superb in service and attitude. Never can do too much for you. As long as you ask, your wish is granted.

The lounge now improved in their arrangement, 4:30-6:30pm, the buffet/drinks session is set for families. By 6:30-830pm, adults only, so if you want quiet time, you can go in the second session.

Food always changed in the lounge each day, the food quality and variety were very good. I think it's such a good value to book Club rooms to get the meals in the lounge and drinks all day all complimentary.

The staff in the lounge are always giving us top service. After a day of hot sun and beach and swimming, we enjoyed the privileges of the lounge everyday. So full each afternoon, and then off to eat dinner at 8:pm each night ! Diet plans are in order the moment we got home !

We did the North Borneo Train this time with the kids. The trip was so unique and special. Glad we did it. Truly not a visit to KK if you didn't do this. The food was surprisingly good on the train,
If you book it with Victoria, the travel agent on the hotel property, they will include transfers to and from the hotel to the train station. Otherwise, you have to arrange your own taxi.

We also booked a private luxury yacht through Seaquest, this was the highlight of our trip. Snorkleling, swimming off the back of the yacht, the stunningly beautiful luxurious yacht was so amazing. Expensive, but we are so glad we did it. We will definitely do it again next time.

We got late check out for ONE room on Dec 31 as our flight was at 7 pm. The hotel had a nice van to take us back to the hotel.

We did massages in the Chi Spa, I must say this was disappointing compared to last year. The service and therapists prior my arrival (questions answering) and during the treatment.... lacking attentive service and sort of "lazy" in attitude. Not worth the money this time.

BEST thing about the hotel is that kids eat free in the buffet when one adult pays, one kid eats free. This saves a lot and it's great for families. The Cafe Tatu did get a little TOO busy on Dec 29-30.... we stayed in the lounge instead. We did eat at Peppinos'.... amazing food. Much better than last year. Coco Joe's - still same problem... food takes WAY too long to arrive on the table. at least waited for 30-45 minutes for the soup to arrive, and the pizza is cold and the steak was overcooked.

A few names to mention that made our stay this time more special- Zarina (you are the best!) so nice to see you again. Johnny, thank you for taking care of us in the lounge.
And Elaine of sales department, thank you for all your time and taking care of us before and during our stay.

We will definitely be back again.

Date of stay: December 2012
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Katetam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 January 2013

This is our 5th nite, of 5 staying at the Shangri-La Tanjung Aru Resort in Kota Kinabalu. We were originally booked to stay at Rasa Ria, however it is currently undergoing renovation. We are in an Executive Suite in the Tanjung Wing, with fully club facilities. The room is great, large and plenty for the two of us. There is a sep lounge/dining area, big bedroom and 2 bathrooms. There is also a balcony running off the lounge and bedroom. Quality is all 5 star, furnishings, floor coverings, bathroom tiles, etc all in very good condition. L'Occitane products provided freely. The Club is where we have eaten breakfast each morning which has been great not to have to go to the large buffet. There is a small buffet in the club, and you also order off the menu for hot dishes. Back to the club for pre dinner drinks and canapes from between 6 and 8pm (4 and 6pm for families). Plenty of hot savouries on offer and they are generous with the drinks ... good Sav Blanc from Chilli. We ate at the buffet dinner restaurant one nite, ok, just what you would expect I guess. I have also had a treatment at the spa which was sublime. I tried to book in for another but they were fully booked for the next 2 days.
All in all, a quality hotel. Would I stay here again? If I came to Sabah again, yes I would. However, don't think we will come again. Not a lot to see, shopping very disappointing when compared to Thailand and Bali. Although the Orangatans were beautiful and we are pleased we did that trip to Sepilok for the day.
My biggest gripe was about the pool. There is supposedly an 'adults only' section near the infinity part of the pool, however I was consistently splashed and pushed by kids. There are lifeguards on duty, but they do not seem to move the kids along. The pool is enormous and there is a complete childrens area, with fabulous slides and a whole water park/play area. They should not be allowed in the adults only section. When you have come away on holiday without your children, you do not want someone else's splashing and squealing in your ear. Also, obtaining a pool lounge is very difficult. By the third day, we started what everyone else was doing and that is throwing our towels and books on lounges, holding them while we had breakfast. However, our stuff had disappeared when we came back from breakfast. Very poor form.

Room tip: Club room a must.
Date of stay: January 2013
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank HolidayLover006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews