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Martin Burns
Melbourne, Australia

Value for money but just 3.5 stars

Review of Horizon Hotel
3.0 of 5 bubblesReviewed 14 July 2019
The hotel rooms are quite nice inside. Some are a little strange with things like a hot tub in the shower but in general, the rooms are nice and clean. The supply plentiful showers and soap etc. Staff are all very nice. The main item that pulls the ratings down is breakfast which leaves a lot to be desired compared to other hotels we stayed in. Staring with instant tea the breakfast heads downhill from there and in the end we preferred to go out for breakfast. We were a group of 8 couples. Although most were good one couple had to swap rooms due to the smell of sewerage.
Date of stay: July 2019
Trip type: Travelled as a couple
3.0 of 5 bubblesValue
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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HH_Communications, Manager at Horizon Hotel, responded to this review
Responded 21 Aug 2019
Dear Martin B,

Thank you for taking your time to review your stay with us at Horizon Hotel.

Our location is definitely a plus being in the centre of Kota Kinabalu City Centre and within mere walking distance from shopping malls and other places of interest. We believe that the surrounding areas have something for everyone.

We were glad you enjoyed your room. The layout however is indeed unique and remains to be part of our selling point. 

We appreciate your constructive feedback and we shall continue to improve our facilities and services to ensure that our valued guests such as yourself have a pleasant stay with us.

Warm regards from Sabah, Borneo ~ Land Below The Wind,
Horizon Hotel Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 10 July 2019

The location was great as it was within the center of Kota Kinabalu and everything was within walking distance. The room was great, huge and comfortable king size bed but the layout was a bit odd. It was nice that my room was facing sea, but I couldn't get the vista view as it was obstructed by the post office. Breakfast was average.

Date of stay: June 2019
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank munirahr9
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 July 2019 via mobile

Hotel is in a great location, right near Gaya Street, a few minutes walk from the waterfront. Lots of restaurants near by.
The hotel rooms are good sized, you get complimentary toiletries, robes and slippers. Beds are good size.
There is a pool on the 6th floor with a view and towels to use.
Breakfast was good, plenty of choice for everyone.
Staff really friendly and very helpful.
I would definitely recommend this hotel to anyone.
All in all a great stay.

Date of stay: June 2019
Trip type: Travelled as a couple
4  Thank WiganAli
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HH_Communications, Manager at Horizon Hotel, responded to this reviewResponded 22 August 2019

Dear WiganAli,

Thank you for taking your time to review your stay with us at Horizon Hotel.

We are thrilled to receive your compliments and glad that you enjoyed your stay with us.

Your recommendation on Horizon Hotel is greatly appreciated and we hope to have the opportunity to welcome you back in the future!

Warm regards from Sabah, Borneo ~ Land Below The Wind,
Horizon Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2019

Central located hotel.
Good modern rooms, with good wi fi.
Modern new bathrooms.
An ok breakfast. Breakfast has an egg station.
Good friendly staff.
Located right across the street from the worth seeing Sunday markets.

Date of stay: May 2019
  • Trip type: Travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank stephen l
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 May 2019

We stayed here and each end of our tour. The location was great, it was nice having the street markets just across the street. A great place to exchange money just down the road, and a convenience store across. Clean bathrooms, comfortable beds. The rooms are a touch on the dark side, but that's being extra picky. Breakfast was nice with lots of options.

Date of stay: May 2019
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank kay_fitz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HH_Communications, Manager at Horizon Hotel, responded to this reviewResponded 4 June 2019

Dear Madam,

Greetings from Horizon Hotel, Kota Kinabalu, Sabah!

Many thanks for the recommendation in your review. Much appreciated.
As you mentioned we are in a great location and we agree that is indeed a very walk-able city.

Thank you for drawing our attention to your thoughts on our room and breakfast. Your comments have been highlighted to the relevant departments.

We hope to see you back with us again in the too distant future.

Best regards.


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2019

We were put up one night by SIngapore Airlines and I likely wouldn't stay again when in KK. The room just didn't feel clean at all. The carpet was stained and the wooden tub in the bathroom was very black in spots. The room had an awkward low table that was too large for the space. The pool was quite unappealing and not somewhere where I'd spend any amount of time. Had a massage at the spa that was great. Dinner at the Asian restaurant attached to the hotel was very good, however breakfast was very mediocre at best.

Date of stay: February 2019
Trip type: Travelled as a couple
2  Thank brently55
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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