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“First time and last time”

Orinea by Farquhar Mansion
Ranked #8 of 1,217 Restaurants in George Town
Price range: USD 14 - USD 85
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed 19 April 2021 via mobile

Disappointed!!!!!! This is the first time ever I gave such bad review. We reserved 3pm for hightea, arrived exactly 3pm but they were not even ready to open for business. After 5 or 10mins, they only open. Ok nvm. We waited for 30mins for our hightea that have yet serve and asked the waiter, and the waiter reply "sorry, kitchen is busy". Wait what?!?!?? This is the most stupid reason I had ever heard. Service is bad too. So, while waiting for our hightea, we go around snapping pic, selfie, wefie, blablabla. 4.15pm our hightea still not ready. So, mood spoil and angry, we demand to cancel. BUT YOU KNOW WHAT, IMMEDIATELY THEY SERVE THE HIGHTEA!!!!!!!! Reserved 3pm but 430pm only serve hightea. HAIIIYAAA What is the PURPOSE of having reservation then???? I don't know how they got so many good reviews on FB, google and even here. Thought of giving second chance for the food but again disappointed. Taste so-so only some of them are tasteless. WELL, I rather have hightea at some simple cafe than having it here. Why pay so much for bad service,bad food, and bad mood?!? "Grand HighTea" some more. Yea, first time and last time. :)

Date of visit: April 2021
1  Thank ShirleyLXY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 5 of 713 reviews

Reviewed 25 December 2020

The way how they handle customer issues is bad even in the end got appologize to us but our special day is get ruined.
Not worth for us to spend almost a thousand to get this.
Food is OK, don't have so much time to enjoy the good environment as what we expect.

Date of visit: December 2020
Thank mow3417
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 December 2020

This is my second time visit to Orinea. Thank you Esther for the lovely service, everything is good tonight. Thank you so much for the fantastic dinner experience! Thank you for the team!

Date of visit: December 2020
Thank JuEanHeng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 December 2020

Nice desserts with amazing view. Best place to chill out and have a cup of tea ! Staff who served us was very friendly as well !

Date of visit: December 2020
Thank anyilim99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 December 2020

Great hightea with amazing services! Will come back again for their hightea! The bites are delicious

Date of visit: December 2020
Thank AngelineT174
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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