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Reviewed 4 April 2018

From the outset, we had excellent communication with Eric Lim (Reception Manager) but keep in mind that due to shift pattern it may not be instantly. On arrival, we were greeted and with a quick check-in we were taken to our room and shown how everything worked. Our Club Room was spotlessly clean and the facilities at the Club were great. The Reception Managers and Reception Staff circulated with guests to check on their stay. At breakfast, Chef Ali surprised us with the recipe for one of his signature dishes. The Roof Top pool was fantastic.
George Town is a short (US$5.00) away.
This hotel is about 2 years old an offers all a Business or Tourist will need.
Highly recommended

Room Tip: Always request High Floor and Sea View
  • Stayed: March 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Startrecker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PenangGHotel, General Manager at G Hotel Kelawai, responded to this reviewResponded 16 April 2018

Dear Guest,

Thank you for staying at G Hotel Kelawai and posting your lovely review on Tripadvisor.

We are delighted to read that you had a wonderful stay with us and we look forward to welcoming you back in the near future.

Kind regards

Michael Hanratty
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

Lovely room, attending a friend wedding in Penang in October 2017, near to shopping center. Good for last min buying. Beautiful swimming pool. All the amenities are very new and towels, bed sheet are all great.

  • Stayed: October 2017, travelled solo
    • Value
    • Location
    • Service
1  Thank Htein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PenangGHotel, General Manager at G Hotel Kelawai, responded to this reviewResponded 16 April 2018

Dear Guest,

Thank you for staying at G Hotel Kelawai and sharing your lovely review on Tripadvisor.

We are delighted to read that you enjoyed your stay and we look forward to welcoming you back in the near future.

Kind regards

Michael Hanratty
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

Stayed 1 night.

Rooms - Clean, Spacious, semi-comfortable beds, asked for King earlier when we booked the room but not sure why they don't bother to arrange that for us. Noise levels are acceptable as it's not too near the main road (Jalan Kelawai)

Parking - basement, spacious unlike G Hotel Gurney

Others - a nice and thoughtful touch with the 'bar' giving away complimentary soft drinks and chocolates. Really nice big TV (hehe)

  • Stayed: March 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Azxel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2018 via mobile

Located in between Gurney Plaza and Gurney Paragon shopping mall .
Walking distance to Pulau tikus market ( great street food) in the morning and also the Gurney open air food court ( at night )
Room is basic but sufficient in size . Bathroom comes without bathtub ( a bit tight for space ) . Free bottles of drinking water and toiletries .
Housekeeping is efficient .
Despite my request for room not facing the Kelawai road , front desk staff allocated a room facing main street . Nevertheless , another staff changed the room to face Gurney apartments without hassle .
Swimming lap pool is on roof top ( 24 th)
There is a gym on 23 floor
2 levels of basement parking . Some are for double decking lift parking .
Free wifi throughout hotel
And free parking too .
Higher room compare to other major Hotel in Penang

Stayed: April 2018, travelled solo
Thank Happy258
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PenangGHotel, General Manager at G Hotel Kelawai, responded to this reviewResponded 16 April 2018

Dear Guest,

Thank you for staying at G Hotel Kelawai and posting your experience on Tripadvisor.

We do apologize that your room request was not accommodated at first however it was good to read it was resolved swiftly. Apart from that, we are delighted to read that you enjoyed your stay and we look forward to welcoming you back in the near future.

Kind regards

Michael Hanratty
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2018 via mobile

Check In, I've received a good welcome from front desk with an icecream, and offered to upgrade. Awesome!

Next day, I've left my wallet on 24th executive lounge. A very kind and helpful staff name "Nelly" found my wallet and immediately call my room to inform me. Thank God, really appreciate that.

Overall my experience at G Kelawai hotel is a very nice, helpful and friendly staff for 5 star hotel and hospitality services.

Stayed: March 2018, travelled as a couple
1  Thank Mr S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PenangGHotel, General Manager at G Hotel Kelawai, responded to this reviewResponded 16 April 2018

Dear Guest,

Thank you for staying at G Hotel Kelawai and sharing your wonderful review on Tripadvisor.

Your kind comments are greatly appreciated as customer care is amongst our highest priorities and it is always gratifying to receive such praise. I had shared your comments with the team.

Once again, thank you for your valuable feedback and we look forward to welcoming you back in near future.

Kind regards

Michael Hanratty
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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