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“Good location Good Value”

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Bayview Hotel Georgetown Penang
Ranked #27 of 87 Hotels in George Town
Reviewed 14 August 2017

The hotel is conveniently located near the historical sights; most within walking distance - like the Blue Mansion that is just across the road. Built in the late 1970s, the hotel was formerly know as the Merlin Hotel. It was a grand hotel that boasts of a revolving restaurant. Almost 40 years on, the hotel has maintained its standards as a clean and comfortable hotel, both for business and for leisure. The rooms are spacious (unlike the shoeboxes of some new hotels); some rooms have nice ocean views and over looking the much more expensive legendary Eastern & Oriental Hotel.
The service is promot and friendly.

Room Tip: Tips - there is a club at the basement of the hotel which may be a little noisy if you are staying a...
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  • Stayed: June 2017, travelled on business
    • Location
    • Cleanliness
    • Service
2  Thank LuvEatDrinkTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynne_Choong, Manager at Bayview Hotel Georgetown Penang, responded to this reviewResponded 16 August 2017

Dear LuvEatDrinkTravel,

Thank you for your time to write and share your stay experience. We are happy to hear that you had an enjoyable stay with us. It is our passion to strive in offering satisfactory service to our valued guest. We look forward to delighting you again on your next trip to Penang.

Best Regards,
Lynne Choong
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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27 - 31 of 1,328 reviews

Reviewed 12 August 2017 via mobile

The moment i entered this hotel i felt very uncomfortable already first the bellboy never bothered to greet me & my companion & never even smiled at us then when were about to check inn already no one from the receptionisit greeted us too and even smiled at us, We went to their revolving restaurant & bar & no one from that bar greeted us too. I thought maybe it just happened to us but i searched some reviews from this hotel and read some negative comments regarding their rude employees, I've been travelling often & this is the only hotel i experienced this. I know because i used to work as a company receptionist/front desk officer too so i know how to greet & assist clients/visitors properly.Penang is known to have friendly people i dont know what happened to the people in this hotel,It seems that they're not happy on what they're doing being ungrateful of the job they have & it reflects on how they treat clients/visitors. I cannot recommend this hotel to anyone or my friends back home because how can someone enjoy their stay even if the hotel looks nice if the employees does'nt makes u feel comfortable.

Stayed: August 2017, travelled as a couple
Thank franceasuncion1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynne_Choong, Manager at Bayview Hotel Georgetown Penang, responded to this reviewResponded 17 August 2017

Dear franceasuncion1989,

First and foremost, thank you for choosing to stay at Bayview Hotel Georgetown recently. Providing the highest level of hospitality is our number one priority and hearing we have fallen below that standard is something we like to address immediately. I am very sorry to learn that your experience with our front liners was less than adequate. Please accept our sincerest apologies for the unseemly incident as we value our guests and understand how important it is to offer exceptional service. This issue has been highlighted within the internal department and we assure you that you will see improvements on your next stay with us. I would like to thank you for bringing this to our attention. It will help us improve our operations and services. We look forward to delighting you again on your next trip to Penang. 

Best Regards,
Lynne Choong
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2017 via mobile

I stayed here for a few nights whilst visiting my friends and family. I was located in a nice area with plenty to do and see within walking distance. But if you are like me and sweat slot in the heat, there is a taxi rank just outside. The staff were friendly, the buffet breakfast each day was nice. Music each night in the sicken lounge/bar was great. I will be definitely staying there again. Thank you for making my stay a pleasurable one. Ps the roof top bar is cool!

Stayed: February 2017, travelled solo
2  Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynne_Choong, Manager at Bayview Hotel Georgetown Penang, responded to this reviewResponded 3 August 2017

Dear Mark M,

Thank you for your time to write and share your stay experience. We are happy to hear that you had an enjoyable stay with us. It is our passion to strive in offering satisfactory service to our valued guest. We look forward to delighting you again on your next trip to Penang.

Best Regards,
Lynne Choong
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2017 via mobile

I booked grand deluxe room for six nights over the email. Since i was travelling with family i need a bigger room for my children to stay and can fit two babycots for my twin. Free parking was provided and the carpark was managed by other mgmt. There was ample parking space available but quite old. The entrance of the carpark was just after petron pump station. From there you hv to walk to the elevator and go down to the lobby area. Check in was fast less than 5 minute. We were given room at 11th floor. The room was big and spacious. The view was looking to the sea and penang bridge and also the town. Eventhough the hotel was old but the room and the toilet has been renovated and was given a modern look. Breakfast was at the ground floor. Sitting was easy and spacious. Breakfast was nice with variety of menus to choose.overall i am happy to stay in bayview and will return to this hotel in the future. From my point of view it is better than other 5 star hotel in the town given to all the facilities and good experience not to mention it's cheaper price.

Stayed: July 2017, travelled on business
2  Thank thuyaibah s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynne_Choong, Manager at Bayview Hotel Georgetown Penang, responded to this reviewResponded 1 August 2017

Dear thuyaibah s,

Thank you for sharing your stay experience with us. We are glad to hear that you had an enjoyable stay and are satisfied with our facilities and services. It is our passion to strive in offering satisfactory service to our valued guest. We look forward to delighting you and your family again on your next trip to Penang.

Best Regards,
Lynne Choong
Hotel Manager

Report response as inappropriate
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Reviewed 29 July 2017

I couldn't have been happier with what this hotel provided at a very competitive cost. Great location, friendly and efficient service from all staff, good sized rooms and great Skybar. Plenty of in-house amenities but also around the corner from numerous and diverse dining options. I would definitely stay again.

Room Tip: Upper levels have terrific views
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  • Stayed: July 2017, travelled solo
    • Location
    • Rooms
    • Service
1  Thank abcgilles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynne_Choong, Manager at Bayview Hotel Georgetown Penang, responded to this reviewResponded 1 August 2017

Dear abcgilles,

Thank you for reviewing your recent stay at our hotel. We are glad to hear that you had an enjoyable stay with us. We will definitely take heed of your comments for the betterment of our services and facilities, again it's our goal to retain you as a satisfied guest and we hope to serve you again in the future.

Best Regards,
Lynne Choong
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bayview Hotel Georgetown Penang

Address: 25A Farquhar Street, George Town, Penang Island 10200, Malaysia
Phone Number:
Region: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in George Town
#10 Luxury Hotel in George Town
Price Range: $62 - $97 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Bayview Hotel Georgetown Penang 4*
Number of rooms: 340
Official Description (provided by the hotel):
In the heart of Penang Island’s vibrant capital, the Bayview Hotel Georgetown Penang combines contemporary style with an enviable central setting. You can relax in one of 340 tastefully appointed rooms and suites, and host distinguished events in sophisticated boardrooms and an elegant ballroom. The open-air Sky Bar is the perfect place to sip a cocktail as you take in panoramic rooftop views from one of the best nightspots in Penang. The hotel is ideally set for business or leisure. Our extensive meeting and events facilities are complemented by high-tech equipment and free WiFi throughout. The Lobby Lounge serves drinks and snacks by day, while in the evening it’s the place to enjoy live music over crafted cocktails or a chilled glass of wine. Airy Kopitiam serves local specialities. In the rooftop Three Sixty Revolving Restaurant , you can savour an international buffet every evening while enjoying views across Georgetown and the Straits of Malacca. ... more   less 
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Also Known As:
Bayview Hotel Georgetown Penang George Town

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