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Reviewed 16 July 2012

We only stayed in the Bayview for 1 night but found . The rooms are a bit dated and that not well maintained, and our room looked over a rooftop parking lot, which could have been better for the price of the room, but otherwise, the place was okay. What put it above average was that the the staff were very helpful and able to deal with most of our questions and assist where required.

I think the main benefit of this hotel is its central location to most of the nearby sights in Penang which is useful if you only have a short time as the taxis are random and you cannot really find one easily when you need to, especially late at night.

  • Stayed: July 2012, travelled as a couple
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1  Thank Ragil R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHGPenang, Manager at Bayview Hotel Georgetown Penang, responded to this reviewResponded 18 July 2012

Thank you for your positive feedbacks on our hotel, staff and services. We regret that the Superior room assigned to you was not to your satisfactory. For your info, all Superior rooms have limited view. Our Deluxe room category and above will offer a better view of Georgetown. We do hope that you will give us another opportunity to serve you again.

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Reviewed 15 July 2012

Booked for 4 rooms and stayed for 3 nights. The next day me and my wife shorts were missing. we placed it on the rack for the luggage. Call up the housekeeping dept twice to inform them but nobody reply to me. Never replace towels the next morning ,I got to get it from them. However the rooms were big and clean but housekeeping really need to improve.

  • Stayed: July 2012, travelled with family
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Thank henging088
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHGPenang, Manager at Bayview Hotel Georgetown Penang, responded to this reviewResponded 18 July 2012

Thank you for posting your comments on TripAdvisor. We have taken note of your comments over the short comings provided by our Housekeeping Department and we would like to apologize for the inconvenience caused. As for the missing shorts, appreciate if you could kindly furnish us your check in date and the room number in order for us to follow up with necessary check as we have no records of the lost. Once again, thank you and we hope that this incident will not mar you from returning to Bayview Hotel Georgetown Penang.

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Reviewed 14 July 2012

We were very disappointed upon arrival to find that our hotel room smelled of smoke and mould. After a long flight, we couldn't even have a hot shower (only very luke warm water) - upon calling the staff to check, we were told that the water temperature was normal...for the price we were paying we expected a higher standard. Also no bathmats or face towels provided so bring your own! They also turned off the 'do not disturb' light while we were out briefly!! Service at reception was very poor and no one could give us directions to where we wanted to go. Seems understaffed and they are too busy dealing with large tour groups. Location is fairly convenient but would definitely not stay there again.

Room Tip: Ask for a non smoking room if smoke bothers you.
  • Stayed: July 2012, travelled with friends
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3  Thank Emma294217
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHGPenang, Manager at Bayview Hotel Georgetown Penang, responded to this reviewResponded 18 July 2012

Thank you for your feedback on TripAdvisor. We apologize that your room smelled of smoke upon arrival. It is our continuous challenge to educate guest not to smoke in non-smoking rooms but still we have ignorant guest that does not adhere to this and thus causes unpleasantness to other guests. We are surprised by the “luke warm” water as we did not have any other complains from any other guests. Room amenities are subject to the room category booked.

We have also taken note of your other comments on various issues and rest assured that necessary action will be taken to address the areas mentioned. We will strive to improve the services at Bayview Hotel Georgetown further and your input will definitely assist us to do so. Once again, thank you and we hope to welcome you back in the near future.

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Reviewed 12 July 2012

Large hotel, conveniently located and filled with tourists from all around the world. The rooms are standard, western-style decorated with nice beds, clean, large bathroom and all amenities you need. Nice pool!!! We did not have breakfast or dinner here since there are so many local opportunities around (really, really nice foodstalls just 4 minutes away!). Friendly staff, we were upgraded to a better room because there were no non-smoking standard rooms available any more. Parking (secured!) at acceptable daily rate. Would go here again.

  • Stayed: September 2011, travelled as a couple
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Thank Tolletje053
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHGPenang, Manager at Bayview Hotel Georgetown Penang, responded to this reviewResponded 18 July 2012

Thank you for choosing Bayview Hotel Georgetown Penang during your recent trip to Penang and for taking the time to post your review on TripAdvisor. We are delighted to hear that you enjoyed your stay here and that you would visit us again. We certainly look forward to welcoming you back in the near future.

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Reviewed 10 July 2012

Stayed at the Bayview hotel for 2 nights. I asked for a room with a good view but only the city view rooms were left. In addition, my room was old and had very thin walls. Sleeping at this hotel was a nightmare. At midnight I could know what channel was on next door and even hear people making love. For this reason I would not choose to stay in Bayview hotel if I return to Penang.

The location of the hotel was not bad, but being surrunded by roads it was not easy to walk around. I had to either choose to jaywalk the busy street or walk to the nearest crosswalk.

I was worried about this hotel because there were some concerns about the WIFI service but during my stay in Bayview the WIFI worked just fine. I was glad that the WIFI was working at least!

  • Stayed: July 2012, travelled solo
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Thank pooky34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHGPenang, Manager at Bayview Hotel Georgetown Penang, responded to this reviewResponded 17 July 2012

Thank you for sharing your experience on TripAdvisor. Your comments are highly appreciated as this assists us in improving our service to meet guest satisfaction. I regret that the room that you stayed in was not up to your expectation. For your info, we have numerous room categories ranging from Standard Room that offers a simple décor with basic amenities to our Premier Rooms that are tastefully furnished with full amenities. We sincerely hope that you will give us another chance to redeem ourselves and we look forward to welcoming you back to Bayview Hotel Georgetown Penang in the not too distance future.

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