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All reviews breakfast spread room was spacious one night stay ipoh city comfortable stay malaysia
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21 - 26 of 680 reviews
Reviewed 5 weeks ago

Room service tooks almost 2 hours to deliver. Breakfast selection grest. Great coffee and egg counter with slice beef. Check in/out was smooth. Huge swimming pool and great assistance there too. Lots of junior staff too.

  • Stayed: October 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Mohd A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerardS1331, General Manager at Impiana Hotel Ipoh, responded to this reviewResponded 5 weeks ago

Dear Mohd A,

Greetings from Impiana Hotel, Ipoh.

Thank you for taking the time to share a review on your stay with us and we are glad that you enjoyed our breakfast selections and the 'live cooking' sections, our huge swimming pool and the seamless check in/out.

Your feedback on the room service is also noted and we wish to apologise for the inconvenience caused. Rest assured, we will continue to take the necessary steps to improve in this area.

Mohd A, please do contact us directly for your next stay as we are looking forward to the next opportunity to welcome you back.Till then, our best wishes to you.

Kind regards,
Gerard Sta Maria

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Reviewed 17 October 2018

never stay here, the quality was bad. the quality is not the same as Impiana Hotel in Kuala Lumpur. if you have any other choice, pls stay at other hotels. they should refurbished this hotel outside and inside.

  • Stayed: October 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank travellerkl2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerardS1331, General Manager at Impiana Hotel Ipoh, responded to this reviewResponded 5 weeks ago

Dear travellerkl2018,

Greetings from Impiana Hotel, Ipoh.

Thank you for taking the time to share a review on TripAdvisor. We are sorry to hear of your unpleasant experience and for not being able to deliver on our usual Impiana quality standards.

Here, we wish to inform that upgrading works of our guestrooms & public areas are scheduled to begin in January 2019, which we hope will further enhance the hotel's quality to be on par with our hotel in Kuala Lumpur.

Please do email me directly at gerard.stamaria@impiana.com, as we wish to know more about this 'unpleasant' stay, so that we can learn and improve further from your 'specific' feedback. Till then, our best wishes to you.

Kind regards,
Gerard Sta Maria

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Reviewed 15 October 2018

Location is good, they have nice pool and the kiddie pool is spacious for kids. Love the breakfast spread. Room comes with comfortable bed and clean. Good hospitality service from the staff, very friendly and welcoming.

  • Stayed: August 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank EyqaRoslan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerardS1331, General Manager at Impiana Hotel Ipoh, responded to this reviewResponded 16 October 2018

Dear EyqaRoslan,

Greetings from All of Us@Impiana Hotel, Ipoh.

Thank you for sharing a review on your recent stay with us and your kind words on our warm hospitality.

Yes, Impiana Hotel Ipoh has a great outdoor swimming pool with designated pools for adults and kids. We are also glad to note that you enjoyed our buffet breakfast.

Once again, thank you for your review and we look forward to welcoming you and your family back soon. Please do contact us directly for assistance on your next visit to Ipoh. Till then, our best wishes to you.

Kind regards,
Gerard Sta Maria

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2018 via mobile

Advantages:
1. Staff - very friendly and helpful.
2. Service - our check in are fast and room service fast also. But they dont have plenty choice of menu for room service. Price are decent and acceptable.
3. Location - located near city and easier to find attaraction place. But must have own transportation.
3. Room - spacious and comfy.

Disadvantages
1. Parking space - limited parking space.
2. Interior - hotel need to conduct renovation as its furniture already aged

Stayed: October 2018, travelled with family
Thank arifjiran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerardS1331, General Manager at Impiana Hotel Ipoh, responded to this reviewResponded 16 October 2018

Dear arifjiram,

Greetings from Impiana Hotel, Ipoh.

Thank you for taking the time to share a review on your recent stay with us and appreciate your kind comments on our service and the hotel's strategic location to the popular places of interest in Ipoh.

Your feedback on the limited parking space is also noted and we wish to inform that the hotel does provide additional parking bays at the adjacent building for our guests' convenience during peak periods.

arifjiran, please do contact us directly for your next stay as we are looking forward to the next opportunity to welcome you back soon.Till then, our best wishes to you.

Kind regards,
Gerard Sta Maria

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Reviewed 14 October 2018

This was our second stay within 2 months. Kids love the spacious kids pool. Weekdays stay, not crowded, hence we love it ! Location is superb. Room comes with complete toiletries. The room furniture is quite old but very clean.

  • Stayed: October 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ummuwafi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerardS1331, General Manager at Impiana Hotel Ipoh, responded to this reviewResponded 16 October 2018

Dear ummuwafi,

Greetings from All of Us@Impiana Hotel Ipoh.

Thank you for your review and the VERY GOOD rating on your recent stay with us.

We are delighted to note that you and your family had a great stay and our location, facilities & service met your expectations. It was our pleasure serving you and hope to welcome you back soon.

In the meantime, should you require any assistance on your next booking, do contact us directly. Till then, our best wishes to you.

Regards,
Gerard Sta Maria

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