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Reviewed 5 April 2018

This is an interesting place to stay. It is basically part of a high-rise condo complex quite a way out of town. That said, the grounds are pleasant, with a nice walk around a lake, and the apartments are very well-maintained and of a good size. There is a restaurant which is pretty good, especially for breakfast. That said, this would be a good option for self-catering. Oh, and the pool is very good.

Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Frank D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon T, Senior Co-ordinator, Marcom at The Haven Resort Hotel, Ipoh – All Suites, responded to this reviewResponded 9 April 2018

Dear Frank D

Thank you for staying.

Thank you also for your comments. Incidentally, we are only 20 minutes from Old Town (City Center) and 15 minutes from New Town (City Center), hardly "quite a way out of town". There are malls and shopping centers 5-10 minutes away and also 3 private hospitals just 10 minutes away. All these places are a Grab ride away if guests have no transportation of their own. We also have a shuttle service. Ipoh is a relatively small city, and almost every place is quite near to our resort hotel.

We hope to see you back to stay, and if you are keen to visit different parts of Ipoh, our staff could help you with the arrangements.

Sincerely

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018

Enjoyed the stay during the Easter holiday in a 2 bedroom + 1 Lake view unit. Breath-taking view from the balcony and awesome heated jacuzzi and infinity pool. Decent breakfast and great service. Special thanks to Thayalan for the warm welcome who greeted us at the security counter. Will visit again!

Date of stay: April 2018
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Angelia262015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon T, Senior Co-ordinator, Marcom at The Haven Resort Hotel, Ipoh – All Suites, responded to this reviewResponded 9 April 2018

Dear Angelia262015

We are pleased that you had a good stay.

Thayalan will surely be there to greet you on your return visit.

Sincerely

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018 via mobile

The apartment is clean and the service by the staff there is simply impeccable. The view is breathtaking and pool is big, clean and nice. The breakfast spread is good and the food is good too. This place is suitable for family holidays

Date of stay: April 2018
Trip type: Travelled with family
Thank 295kbl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon T, Senior Co-ordinator, Marcom at The Haven Resort Hotel, Ipoh – All Suites, responded to this reviewResponded 9 April 2018

Dear K B L

Thank you for your review and particularly for your words "The breakfast spread is good and the food is good too".

We are glad that your stay was to your satisfaction.

Please come again.

Sincerely

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Reviewed 2 April 2018 via mobile

Decent, clean hotel but overpriced for the kind of services/facilities offered.

Pros - view of the lake from the room and balcony, they were kind to send a cake to celebrate our special occasion

Cons - Price too high, breakfast (horrible, unclean, everything was just dumped in the containers, all we could eat was some bread and jam and milk and cereal, the egg station looked like it was manned by amateurs who were cooking for the first time. The eggs looked inedible.), hospitality (not that great, definitely not 5*).

Issue encountered - We had booked a 1BR lake view suite. Upon check in they informed us that they're giving us the 3BR lake view suite instead but would lock the other two rooms. We were ok with this as we're just a couple so we didn't need to use more than a room. But what we didn't appreciate was that the hotel wanted our signature on this paper that said that if we did use any of the other rooms then we'd be liable to pay for the entire unit.
We didn't ask for a 3BR unit, the hotel was offering it to us because they ran out of 1br units. That's not our problem, if the hotel is upgrading us, we shouldn't be restricted to use any part of the apartment and definitely not charged in case we do end up using anything unintentionally. I'd rather the hotel just give us the room we booked.
This was unacceptable to us and honestly unprofessional of the hotel to even ask us for such a signature. We refused and told them they better allot the room category we booked or if they upgrade it's at their discretion and we're not going to sign any document that makes us liable for something the hotel has decided to offer.

Fortunately, the hotel agreed and did give us a 1BR lake view apartment - so they did have this room available. I am not sure why they even offered the 3BR to begin with, if they had our category available.

Anyway, this started our stay on a bad footing. This kind of thing is definitely not 5* luxury hospitality. It's definitely not a 5*luxury hotel, at best a 4* service apartment.

Date of stay: April 2018
Trip type: Travelled as a couple
Thank KGupta16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon T, Senior Co-ordinator, Marcom at The Haven Resort Hotel, Ipoh – All Suites, responded to this reviewResponded 5 April 2018

Dear KGupta

Thank you for staying with us.

In reply to your review, we would like to begin by quoting you: “this started off our stay on a wrong footing”. This can affect the experience of many a guest, and in your case, it may indeed have been what happened.

(1) Regarding the upgrading of your suite, we believe that there was a misunderstanding. It was indicated in your booking that your arrival time was estimated to be at 12noon-1pm and that you were here to celebrate a special occasion. As our Resort check-out time is 12 noon, the 1 Bedroom Lake View suite booked by you would not be ready for your arrival as check-in time is from 3pm onwards.

The Reception team, with your celebration and specific request of an early arrival in mind, wanted to delight you and prepare for your early check-in by decorating your room. As a 1 Bedroom Lake View suite would not be available till 3pm, we upgraded you to a suite that was available, a 2 + 1 Bedroom Lake View suite, which is a more spacious, beautiful suite with the amazing mountain & lake view. It was beautifully decorated to welcome you at 12noon. However, you arrived late in the evening and not at 12noon-1pm, and since at your arrival you insisted on a 1 Bedroom Lake View suite, your requirement was met by our switching the 2 + 1 Bedroom Lake View suite with that of another guest who had not arrived yet. Thus, as you can now see, our intention was to make you happy by going the extra mile.

Lastly, you may wish to refer to the online travel agent used – section: Guest Policy – indicating that suites booked for 1 Bedroom, will have additional bedroom available but that it would not be included in the room rate.

(2) Many compliments have been received about our Buffet Breakfast and guests can assess for themselves the quality and spread of our breakfast buffet which we do take pride in. However, we are looking into your comments seriously to ensure that we have not missed on any area. We certainly do not agree that “it was horrible and unclean and that all you could eat was some bread and jam and milk and cereal”. We have some 40 varieties available.

(3) We do not agree that we are overpriced. Your suite has a bedroom with a King bed, a bathroom en suite, a lounge, a kitchenette and a balcony with a view “to kill for” (n the words of a recent reviewer). A suite in any other hotel in Malaysia would have cost far more than what we charge.

(4) Our facilities and services have been praised far and wide, and a glance at the other reviews here in TripAdvisor would reinforce one clear fact: what we offer is of excellent, 5 star quality. We shall continue to excel with what we do and are accomplished for.

Thank you for your staying with us. We truly have tried our best to be of service to you.

Sincerely

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Reviewed 1 April 2018

The Haven is an amazing resort with a well maintained property. The staff are super friendly and always smiling. The pool and breakfast were both awesome. The rooms were apartment sized and you definitely get your value for the money.

Date of stay: March 2018
  • Trip type: Travelled with friends
    • Value
    • Rooms
    • Service
Thank malaysia2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon T, Senior Co-ordinator, Marcom at The Haven Resort Hotel, Ipoh – All Suites, responded to this reviewResponded 9 April 2018

Dear malaysia2018

We thank you for your wonderful review and for staying with us.

We look forward to your return.

Sincerely

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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