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The Banjaran Hotsprings Retreat
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Reviews (881)
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All reviewscrystal cavewater villajeff's cellarsteam cavegarden villaprivate pooljungle walkdr fishhot springspomelo restaurantfish spawine cellargeothermal waterdipping potsdipping poolice bathspa treatments
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19 - 24 of 881 reviews
Reviewed 15 May 2018 via mobile

This is my second time here. Next trip will be with my love one.

A very very great place if you wish to have peace of mind. The environment is great for meditation and relax.

Try out their fine dining with just RM585 per pax with 5 course meal.

Stayed: May 2018, travelled on business
Thank Kenny C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
afiqqah_r, Executive Assistant at The Banjaran Hotsprings Retreat, responded to this reviewResponded 4 weeks ago

Dear Kenny C,

Salam sejahtera from The Banjaran !

Thank you for staying with us recently and for the time you kindly took to post your review.

We are so glad to hear that you enjoyed your stay and planning to come for the third time soon.

Thank you for recommending our Jeff's Cellar to other travelers.



Best regards,

Afiqqah Radzi
Executive Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2018

Stayed for a week in a garden villa. It was outstanding. The wonderful natural beauty and the top class performance of all staff members made it a week that it will be hard to match. Of particular merit were Raymond of the senior management team and Grace from the dining management team. Jeff's cellar, a restaurant inside the mountain was both stunning and romantic which in total sums up our entire visit. Will try to come back.

Stayed: May 2018
Thank 12,017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
afiqqah_r, Executive Assistant at The Banjaran Hotsprings Retreat, responded to this reviewResponded 4 weeks ago

Dear 12017,

Salam sejahtera from The Banjaran !

Thank you for leaving us with a great review and for choosing us as your preferred accommodation.

We are really delighted to read that you had a pleasant stay in our Garden villa and also, our team members have left a positive impact on your stay.

Thank you for your positive remarks on our Jeff's Celllar.

We look forward to welcoming you back to The Banjaran again.


Best regards,

Afiqqah Radzi
Executive Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2018 via mobile

We decided to celebrate our anniversary here. We booked the garden villa based on the reviews that we read. The drive up from KL was pleasant and the resort is just 15 minutes from the highway exit.

The villa was spacious with it's own private pool and hot spring jacuzi. The staff was courteous and will go out of their way to make your stay pleasant.

The food served during breakfast is made to order and it is delicious. We loved the freshly made pastries. We had a wonderful time there and look forward for our next trip there.

Stayed: April 2018, travelled as a couple
Thank BHX23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
afiqqah_r, Executive Assistant at The Banjaran Hotsprings Retreat, responded to this reviewResponded 10 May 2018

Dear BHX23,

Salam sejahtera from The Banjaran !

Thank you for sharing your feedback in our Trip Advisor page.

We are delighted to hear about your pleasant experience for your anniversary celebration with us.

We look forward to seeing you again during your next trip to Ipoh.

Thank you.


Best regards,

Afiqqah Radzi
Executive Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2018

My husband and I spent 3 days 2 nights at The Banjaran Hotsprings Retreat. I got to know of this place in an ad at IG. We stayed at Lakeview villa which was newly renovated since October 2017. We were welcome by one of their staff at the porch and we got to beat the gong to indicate our first arrival. It was Super cool. The staff that saw us through our check in is called Haris and he is so welcoming. Our villa was clean and we got welcome with a pomelo fruit which was sweet. They had filled our hot tub way before our arrival so that we can jumped right in. So thoughtful of them! The facilities are beyond words. We love the hot dipping pools, the steam cave, the swimming pool, the spa and wellness centre. There is nothing negative of it. The surrounding of the villa are so tranquil and serene. We felt so relax. The staffs are so courteous and polite and friendly. Though the price is steep but coming back for the second time is already in one of our wish list. Worth the stay!

Room Tip: villa, retreat, relax
  • Stayed: May 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Review collected in partnership with ASUS 12 W8 IE Bookmark
Thank NHS4ever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
afiqqah_r, Executive Assistant at The Banjaran Hotsprings Retreat, responded to this reviewResponded 10 May 2018

Dear NHS4ever,

Salam sejahtera from The Banjaran !

Thank you for taking your time to write a great review on Trip Advisor.

We are really delighted to read that you had a pleasant stay in our Lake villa and we are appreciated your positive comments towards our services provided by our team.

We will be looking forward to welcome you back to our Retreat in the near future and we will ensure that we will continue deliver a good hospitality for your next vacation.

Thank you.


Best regards,

Afiqqah Radzi
Executive Assistant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2018 via mobile

This is my 1st honeymoon trip after 6 years of marriage. I love the ambience so much, so peaceful, relax and romantic! I love their spa and hot springs a lot. Their steam cave really is make you sweating nonstop but after that you will feel very relax! I am very enjoy the stayed at TBHR.

Their staffs all are so friendly and attentive, especially Ho from Pomelo and also 3 guys from Jeff's Cellar (unfortunately we forgot to ask their name). The foods taste for me was good especially their seafoods was fresh and wagyu beef is super duper delicious () highly recommend! But their dishes portion a bit small, my big boss can't full with the portion. End up their chef boon still served us 2 plates of fried rice.

I definitely will come back again!

Stayed: April 2018, travelled as a couple
Thank Chin Li F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
afiqqah_r, Executive Assistant at The Banjaran Hotsprings Retreat, responded to this reviewResponded 2 May 2018

Dear Chin Li F,

Salam sejahtera from The Banjaran !

Thank you so much for the great review on our Trip Advisor page.

We are glad to hear about your pleasant experience for your 1st honeymoon celebration with us.

We are really appreciated your positive comments towards our services provided by our team. We did shared this to all the team, they were overjoyed.

Yes, please come back again. We will ensure, we will delivery a great hospitality each time.

Thank you.


Best regards,

Afiqqah Radzi
Executive Assistant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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