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Reviewed 9 May 2018 via mobile

Hotel is located nearby center of city. Ample of car park in front of it. Staff are friendly, service is good, bed is comfortable & facilities are well kept. Their cafe is under renovation currently & have to dine next to swimming pool

Date of stay: May 2018
Trip type: Travelled solo
Thank leecK9330OU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2017 via mobile

I would not recommend this hotel unless you are looking for a cheap bed.

Small bugs everywhere in the room
Dirty room
Found straw in one bed
Several ong black hair in the bed even though no one in the family have black hair.
One of our rooms literally smelled like puke
No laundry service even though stated
Cold coffee and tea at lunch
Staff not speaking English even though stated
Pool seems quite dirty.

We originally booked two nights but checked out after the first one.

Date of stay: September 2017
Trip type: Travelled with family
2  Thank Thomas Lund T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2017

stayed for 2 days for business - organise a program in the hotel. The room was overall pretty nice and comfortable, and the space was good. The shower and toilet water was good. The food was really nice and the price was okay. However the management was pretty bad, there were many problems encountered during the early session when our program was conducted. The audio or technician staff came 5 minutes just before the program was officially started, and that was even after we keep on pushing them to provide the service (very last minute). And there were some miscommunication about other several things. Anyway, the room and overall stay was good. But the wifi line was pretty slow/bad connection.

Date of stay: April 2017
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Husse_Serk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelSeriMalaysia, Marketing and Communication Department at Hotel Seri Malaysia Kuantan, responded to this reviewResponded 10 April 2017

Rangkaian Hotel Seri Malaysia

Dear Husse_Serk

Thank you for choosing Hotel Seri Malaysia.
Thank you for sharing your experiences with us.
We are glad to hear about your pleasant stay with us.
We take note of your comment and we will take this matter to the management.
We hope to see again soon.
Thank you.

Sincerely,
Rangkaian Hotel Seri Malaysia
Selesalah bersama kami...

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2017

We were staying one night to attend our family day in Jalan Telok Sisek. The room was just okay, with an outdated room. The worst part is the bathroom. Our bathroom were locked, and we have to call the maintenance to open it for us. Luckily we booked two connecting room, that my daughter could do her business before the man came to fix it. The swimming pool is too small. I think the water is dirty. The buffet breakfast was bad. they served very little range of food.

Room tip: They do not have lift (I think), choose ground floor.
Date of stay: January 2017
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank Afni Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelSeriMalaysia, Marketing and Communication Department at Hotel Seri Malaysia Kuantan, responded to this reviewResponded 7 March 2017

Rangkaian Hotel Seri Malaysia

Dear Afni Z

Thank you for choosing Hotel Seri Malaysia,
Thank you for taking your time to share your experiences with us.
We apologize for the inconvenience during your stay.
We appreciate your comments and We will take this matter seriously.
Please give us another chance and we hope to see you again soon.

Sincerely
Rangkaian Hotel Seri Malaysia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 February 2017

Stinky pillows, weird stains on bed and carpet, 10 year old towels, horrible toilet, musty smell. Did not expect this after seeing their large beautiful ads while on the highway Beware, you get what you pay for. Checked out after the first day. The breakfast however was not bad, the nasi lemak was tasty. The pool is an oversized bathtub

Date of stay: January 2017
  • Trip type: Travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank nwk888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelSeriMalaysia, Marketing and Communication Department at Hotel Seri Malaysia Kuantan, responded to this reviewResponded 6 February 2017

Rangkaian Hotel Seri Malaysia

Dear nwk84

Thank you for choosing Hotel Seri Malaysia and thank you for taking your time to share experiences with us.

We are truly sorry to hear that and we will take this matter to the management. We will become better and please give us another chance. We hope to see you again soon.

Sincerely
Rangkaian Hotel Seri Malaysia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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