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Prashanta B

Very Disappointing

2.0 of 5 bubblesReviewed 5 weeks ago
Our overall stay was disappointing but one person - Mr. Aldi from F&B saved the holiday from becoming a disaster. His personal touch and intervention many times made this vacation a bearable holiday. A big thank you to Mr. Aldi.

Generally the staff was very nice and the service in the restaurants was mostly good, but I wondered if the other staff was overwhelmed with the year end full capacity or if the property was understaffed. We had 2 adjacent King suites and we stayed 3 nights and somehow this stay left a lot to be desired. The little details were missing. One room had the cocktail mixing stand with recipes & alcohol, the other only had the stand but no bottles of liquor. One room had plastic water bottles, the other had glass. Turn down service had to be requested some evenings. We spilt something on the carpet that remained uncleaned the next day and I had to ask the housekeeping to vacuum it. Dialling '0' on the room phone sometimes went unanswered - or someone would say they'd have the concerned department call back, but no one did.

The general staff lacked the finesse to handle situations. The plumbing went wrong and it was not anyone's fault -but we were not informed about it - I went into the shower only to realize it was muddy water. We should have been told in advance. Then no one knew when the water issue would be fixed. They fixed the water issue in the WC, but the toilet paper rolls that were wet remained unchanged.

The fine touches was not there - in other hotels, the housekeeping would keep a book mark on the side table by the book, or a cleaning cloth for reading glasses. At check out, many hotels tend to bid goodbye with a parting gift - a pencil with local art work on it, a post card sized art made by differently abled locals, etc. Instead, our check out was a gaffe by the staff: errors in billing, no apology or discount for the mishaps during the stay.....

These may be small things - but details matter. Especially when you pay USD 1000 / room / night!
Date of stay: December 2024
Trip type: Travelled with family
1.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The St Regis Langkawi, Other at The St. Regis Langkawi, responded to this review
Responded 5 weeks ago
Dear PrashantB661,

Greetings from The St. Regis Langkawi.

We would like to thank you for choosing The St. Regis Langkawi as your preferred accommodation in Langkawi and for sharing your recent experience with us. We are indeed disturbed to learn of the unpleasant situation you have encountered during your recent stay with us.

Please be assured that we have taken immediate measures to address your concerns with our team. Our General Manager will personally reach out to you to provide further assistance and ensure your concerns are fully resolved.

At The St. Regis Langkawi, we would like to assure you that we only deliver and serve our best in terms of quality products and services. Guest well-being and safety remain at the heart of everything we do, and we continuously refine our offerings to exceed expectations.

Your feedback is essential to us, and we will use it to improve our services. It would be our privilege to welcome you back and we would be happy to craft an even more exquisite and personalized stay for you.

Live Exquisite,
The St.Regis Langkawi Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 3 January 2025 via mobile

A very private location in a beautiful setting. Grounds and hotel are in immaculate condition and the staff are very helpful and friendly.

A restaurant that has a variety of meals / dishes available all days.

Beach front is clean and the service for the beach restaurant and poolside bar is good. The pool is very much needed to cool off!

Rooms are very large and very comfortable.

Local mall nearby (taxi ride required) has a range of sporting goods stores - prices are very good compared to the UK - has a supermarket, pharmacy and range of other shops.

Date of stay: April 2024
Trip type: Travelled with family
Thank daverZ7209ZP
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The St Regis Langkawi, Other at The St. Regis Langkawi, responded to this reviewResponded 8 January 2025

Dear daverZ7209ZP,

Greetings from The St.Regis Langkawi!

On behalf of the team, allow us to thank you for your wonderful feedback on your recent experience. It was an honor to host you and your beautiful family. We are indeed happy to learn that you enjoyed your stay recently and made your experience an extra special one, all the way till the finale of your memorable vacation, and one that was filled with positive impressions.

With this positive feedback, we are proud that our St. Regis hosts went the extra mile to make your experience a memorable one. We will certainly share your wonderful appreciation with them.

We look forward to welcoming you back soon.

Live Exquisite,
The St.Regis Langkawi Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2024

I recently had the privilege of staying at The St. Regis Langkawi from December 26 to December 30, 2024. This was an experience that truly surpassed all expectations, and I can confidently say it is one of the most exceptional hotel stays I’ve ever had.

Arrival & First Impressions;
From the moment I arrived, I was greeted by no less than five staff members who warmly welcomed me and seamlessly walked me through my arrangements and itinerary. The atmosphere was immediately calming, highlighted by the most incredible scent throughout the hotel—a scent I can only describe as tranquil and grounding, setting the tone for my stay. Upon check-in, I was treated to a complimentary five-minute relaxation massage, which instantly melted away the stress from two weeks of traveling through Asia.

Having stayed at numerous St. Regis properties—including the iconic St. Regis Aspen known for its unparalleled luxury and service—I must admit, the team at The St. Regis Langkawi has outdone them all. The heartfelt warmth, attention to detail, and genuine hospitality displayed by the staff here are unmatched.

The Facilities & Experiences:
The property itself is a masterpiece. From the perfectly manicured grounds to the stunning views of the Andaman Sea, everything was designed to provide peace and luxury. Highlights of my stay included the incredible evening champagne ritual complete with a tribal Linway dance and fireworks—an extravagant and cultural experience that left me in awe.

The spa, in particular, deserves a special mention. The massages were world-class, prompting me to book a three-hour session that included a facial. It was, without a doubt, one of the best spa experiences I’ve ever had. My only suggestion for improvement would be the addition of a steam room, a wood sauna, and possibly a red-light therapy room to further elevate the wellness offerings. These additions could especially appeal to Western guests, creating an even more compelling reason to choose this property.

Personalized Service:
The 24-hour butler service was another standout. Accessible via WhatsApp, their responsiveness was impeccable. Whether I needed my clothes ironed, coffee delivered, or even a side of caviar to accompany my breakfast eggs, every request was met with promptness and enthusiasm. This seamless, almost telepathic level of service made my stay all the more special.

The team at The St. Regis Langkawi truly went above and beyond to make my stay unforgettable. I want to give special thanks to the following staff members:
• Lohris (Manager): For ensuring that every detail of my stay was executed flawlessly. His French background adds a global sophisticated perspective.
• Kuvan (Manager): For always being available with solutions and a smile.
-Nashe and Fahmy (Butlers): For providing exceptional service with kindness and efficiency. The service standards are a kin to the Silver Seas cruise line brand. Genuine, attentive, and handwritten daily evening,notes brought much comfort (and for lack of a better word) “love” to the overall stay.
-Akar (Spa): For the extraordinary spa treatments that left me completely rejuvenated. I swear they put magic potions in their products and his strong hands and mastery of Swedish Thai and Malaysian twist truly was a gift.
- Sallahudin (Main Dining Room Server): For consistently going the extra mile to ensure my comfort. The food recommendations were perfection!

Activities & Highlights:
During my stay, I participated in two unforgettable activities:
-Jet Ski Tour (December 28): A four-hour adventure starting from Pantai Cenang, where I explored the stunning coastline and remote islands.
-Mangrove Tour (December 29): A serene two-hour journey through the Tanjung Rhu area, filled with breathtaking scenery and fascinating wildlife.

Final Thoughts:
The St. Regis Langkawi is more than just a hotel; it’s a sanctuary where luxury meets heartfelt hospitality. The team here has perfected the art of making guests feel special, and they’ve set a new benchmark for service excellence.

For anyone traveling to Southeast Asia part of the world, I cannot recommend carving out time to experience this incredible property enough! It’s the perfect way to relax after exploring more remote destinations, such as Myanmar. Thank you to Everyone who made my stay so remarkable—I can’t wait to return. :-)

-Anthony, from Santa Barbara, California

Date of stay: December 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Anthony S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The St Regis Langkawi, Other at The St. Regis Langkawi, responded to this reviewResponded 3 January 2025

R4961AXanthonys,

Greetings from The St.Regis Langkawi!

On behalf of the team, allow us to thank you for your wonderful feedback on your recent experience. It was an honor to host you and your beautiful family. We are indeed happy to learn that you enjoyed your stay recently and made your experience an extra special one, all the way till the finale of your memorable vacation, and one that was filled with positive impressions.

With this positive feedback, we are proud that our St. Regis hosts went the extra mile to make your experience a memorable one. We will certainly share your wonderful appreciation with them especially to Lohris, Kuvan, Nasha, Fahmy, Akar and Sallahuddin.

We look forward to welcoming you back soon.

Live Exquisite,
The St.Regis Langkawi Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2024 via mobile

My sisters and I had a wonderful week here. From the minute we arrived, the staff were so welcoming. Our room was perfect for the 3 of us. We loved lounging by the pool and dining at the restaurants on site. Every staff member we encountered was always eager to help and made our stay even better. A perfect getaway from our busy lives, we can't wait to come back!

Date of stay: November 2024
Trip type: Travelled with family
Thank hsle1108
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The St Regis Langkawi, Other at The St. Regis Langkawi, responded to this reviewResponded 30 December 2024

Dear hsle1105,

Greetings from The St.Regis Langkawi!

On behalf of the team, allow us to thank you for your wonderful feedback on your recent experience. It was an honor to host you and your beautiful family. We are indeed happy to learn that you enjoyed your stay recently and made your experience an extra special one, all the way till the finale of your memorable vacation, and one that was filled with positive impressions.

With this positive feedback, we are proud that our St. Regis hosts went the extra mile to make your experience a memorable one. We will certainly share your wonderful appreciation with them.

We look forward to welcoming you back soon.

Live Exquisite,
The St.Regis Langkawi Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2024 via mobile

TLDR: This is not comparable to other category 8 Marriott resorts - e.g. Ritz-Carlton Maldives. It’s decent, but the shortcomings are very noticeable, particularly if you’ve seen some of the best Marriott has to offer. Beautiful area, but simply not up to par with other locations. If you’ve never experienced a high-end island resort, you’ll probably love this place. If you have, you may be disappointed.

The good:

- Staff were very friendly and hospitable. Never an unpleasant interaction. Nazz at breakfast was amazing.

- The food was great overall, especially for lunch and dinner. Breakfast had some gems, but could’ve had more variety. Pantai Grill was incredible. So was L’Orangerie.

- The views are nice.

- Prices are reasonable for their spa, restaurants, laundry service etc., relative to other St. Regis properties.

The bad:
- At breakfast, there wasn’t much variety, even compared to a regular St. Regis Hotel (this place calls itself a resort).

Various pastry items were clearly stale and from the day or days prior. I understand not wanting to discard edible food, but the only times I’ve had stale breakfast pastries at a St. Regis was here and in KL, and I’ve stayed at many of their properties around the world.

- The rooms are showing very clear signs of age. I was in their Sunset Villa, of which there are only three. I believe there’s only one room category that’s more expensive, which is a much larger villa.

You’d expect these rooms in particular to be in the best condition, but some of the furniture was stained, other pieces were dilapidated, the floors were peeling, and the AC was not working properly on arrival. There was no vanity mirror here despite one being in the much cheaper standby room.

This property is in desperate need of a renovation if they want to attract cash-paying guests.

- The location is constantly in low tide, so there won’t be much swimming on the beach itself.

- Laundry service lost one of my socks. They claim it wasn’t included in the bag, which I packed meticulously. I placed each piece one by one into the bag and closed it before handing it off, I’m certain I sent everything. This is a small and inconsequential loss, but it’s the principle of the matter - it was a great way to irritate me.

- Check-in experience was weird and frustrating.
We arrived early (around 11am). We were initially told that checkout is at 12 and we’d have to wait till about then for the room to become available.

I wasn’t convinced because obviously it needed to be cleaned. We received the welcome drink and handed our passports and payment method over. Then we were left alone to wait.

We waited till 12:30 in the lobby before following up. Then we were told “Kindly be informed check-in is at 3”…OK, I’m aware, but it was implied that we’d have access to the room sooner. I don’t want to hear scripted lines, just solutions.

They again recommended that we get lunch, so we headed to their main L’Orangerie restaurant (which is great). Then we were offered a standby room, which was at least worth something. We waited there till 3 and followed up, only to wait another 25 minutes to be taken to the villa (it’s far and requires a buggy ride).

No one offered us a tour of the room, an explanation of the amenities and which switches control which fixtures, etc. At every other resort I’ve been to, a property and room tour is among the first things they do. Very odd.

- To reiterate, the ACs were not functional on arrival and it required us to realize something was wrong and a reset by their engineering team. Even after that, the bathroom AC wasn’t performing well but it seemed that there wasn’t anything else to be done, so I just accepted it.

- Despite it being peak season, for whatever reason, the property felt a little dead. I’m not sure if it’s because of the lack of events, the size, the demographic of the guests, or what…but it just felt empty at times.

- When you consider all of the drawbacks above, it really detracts from the “magic” that resorts of this caliber are supposed to offer. In many ways, it just felt like a basic hotel.

Date of stay: December 2024
Trip type: Travelled as a couple
1  Thank rashadnasir
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The St Regis Langkawi, Other at The St. Regis Langkawi, responded to this reviewResponded 30 December 2024

Dear rashadnasir ,

Greetings from The St. Regis Langkawi.

We would like to thank you for choosing The St. Regis Langkawi as your preferred accommodation in Langkawi and for sharing your recent experience with us.
We are indeed disturbed to learn of the unpleasant situation you have encountered during your recent stay with us.

Please be assured that we have taken immediate measures to address your concerns with our team. Our General Manager will personally reach out to you to provide further assistance and ensure your concerns are fully resolved.

At The St. Regis Langkawi, we would like to assure you that we only deliver and serve our best in terms of quality products and services. Guest well-being and safety remain at the heart of everything we do, and we continuously refine our offerings to exceed expectations.

Your feedback is essential to us, and we will use it to improve our services. It would be our privilege to welcome you back and we would be happy to craft an even more exquisite and personalized stay for you.


Live Exquisite,
The St.Regis Langkawi Team


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2024

We had an amazing time at The St. Regis Langkawi. The overall service, the friendliness, the attentiveness of the staff, the incredible food, and the way they remembered personal preferences were absolutely outstanding. Every evening at 6:30 PM, there was a champagne ritual—brilliant! During these past five days, we truly felt like royalty.

Our room was spacious, impeccably clean, and the service was flawless. I may not remember all the names of the staff members, but a special shout-out goes to the Director of Operations, Mr. Sharif, our butler Ms. Dorcas, and the bartenders at Pantai Grill.

Thank you for making our stay unforgettable!

Date of stay: November 2024
Trip type: Travelled as a couple
Thank Samantha T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The St Regis Langkawi, Other at The St. Regis Langkawi, responded to this reviewResponded 9 December 2024

Dear samanthO3184KU,

Greetings from The St.Regis Langkawi!

On behalf of the team, allow me to thank you for your wonderful feedback on your recent experience. It was an honor to host you and we are indeed happy to learn that you enjoyed your stay recently. No words can describe how proud I am of my team that has made your recent experience an extra special one, all the way till the finale of your memorable vacation, and one that was filled with positive impressions.

With this positive feedback, we are proud that our St. Regis hosts went the extra mile to make your experience a memorable one. I will certainly share your wonderful appreciation with them especially to our Director of Operations, Mr. Sharif, Dorcas and our bartenders at Pantai Grill.

We look forward to welcoming you back soon for another pleasant journey.

Till then, be well.

Live Exquisite
Derek Gomez
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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