There was a mistake on the type of the room I reserved ,and while they solving our problem they make us wait in the reception for more than 4 hours without any hospitality not even glass of water, at the end they send me to wrong room .. and they didn't try to make it up by anything
The category of the rooms is a big lie .. they offer me premium indulging ocean view instead of deluxe with partial view with diffeeence 250$ in 3 nights , but when I saw the rooms they exactly similar and the view is almost the same , its just that the premium is few steps forward than the deluxe one,
The reservation office and front desk is not helpful at all ..and when I want to talk to the manger the send me to one girl was sitting on the front desk , and she presented herself as a manger then another girl came up and also presented her self as a manager ... and both of them were involved in my issue I wanted to complain about , so obviously they were just try to not to let meet the head manager!!
Other stuff are nice such as Muhamed a driver of a clubcar and Nemar the guy from Nibal in the restaurant , restaurant is really good , food is delicious and beach is clean
The transportation from and to the airport is not included according to there policy because you booked through the agent!! Although the mention on booking.com it says that airport shuttle is provided !!
The tourism charge and service charge will cost you 15 MR per night !!
The room is very old and outdated and has a bad smell
They just gave me the worst time in my honeymoon
It's really dosen't worth the money We paid and definitely I won't recommend it to anyone and I will never be back to it
- Official Description (provided by the hotel):
- We are a 5 Star Private Island Resort, off Langkawi. The journey to this property takes 20 minutes by ground transfer from Langkawi Airport to Port Cenang and 7 Minutes boat ride from Port Cenang to Rebak Island. The resort is located adjacent to the only fully equipped private island marina in Malaysia. Our Exotic Rebak Motifs are Nature Trails, Jungle Walks, Moon Deck Dining,Batik Painting, Mangrove Tours and Sunset Cruise. ... more less
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