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Reviews (5,331)
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Reviewed 6 April 2018 via mobile

After much thought I booked the Berjaya for my honeymoon - it was a perfect secluded resort which provided a romantic getaway for us. Also very convenient to get across to the tourist areas but there is a lot to do in the resort, you don’t need to leave!

Spending time by the pool or at the spa was very relaxing and I’d highly recommend it for Newley weds

Stayed: March 2018, travelled as a couple
1  Thank tr786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShuminNair, Public Relations Manager at Berjaya Langkawi Resort - Malaysia, responded to this reviewResponded 6 April 2018

Dear Tr786,

Greetings from Berjaya Langkawi Resort!

Thank you so much for your recent honeymoon stay with us and this kind review.

Without doubt must say that our Resort is nestled in the most unique natural environment especially for those who are on honeymoon and recently married seeking a relaxing holiday in an idyllic, romantic and beautiful environment.

Will sure to pass on your feedback to the team whom will be very delighted. We also look forward to welcoming you back soon!

Thank you & best regards,

N.Shumindhran Nair
Public Relations Manager
Email : langkawi.rsvn@berjayahotel.com

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Reviewed 4 April 2018

This is a beautiful resort in a great location and with very comfortable and quiet chalets. It could be great but falls down on a number of things. The room wifi is terrible - a modern problem, but very frustrating. The shuttle service back up the hill can take up to 30 minutes to come. The doctor in the clinic seemed clueless - at one point recommending a visit to the emergency ward and one minute later pointing us to a pharmacy. If they could sort out some basic things then it would be terrific - but...

  • Stayed: April 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank honzad88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShuminNair, Public Relations Manager at Berjaya Langkawi Resort - Malaysia, responded to this reviewResponded 5 April 2018

Dear Honzad88,

Greetings from Berjaya Langkawi Resort!

Thank you for choosing to stay at our resort recently and sharing this feedback with us.

We invite you to share more details with us such as your room number and check-in date so that we can follow up your comments on the WiFi, shuttle and the Medical Assistant being clueless with the respective departments for future improvement.

We hope we will have another chance to recover your impression of our hotel and look forward to the pleasure of welcoming you back once again.

Yours sincerely,

N.Shumindhran Nair
Public Relations Manager
Email : langkawi.rsvn@berjayahotel.com

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Reviewed 3 April 2018 via mobile

Awful experience. if you want to spend your entire stay waiting for a disastrous buggy system (think 20/30 minutes to get to and from the lobby/restaurants/room). This makes getting a cab on a rainy day in New York feel easy. With kids, forget about it. Nice people but the infrastructure is built for a third of the guests on a slow week. The lobby feels like a train station. Do yourself a favor and find another place if you want a vacation.

Stayed: April 2018, travelled with family
2  Thank Frankie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShuminNair, Public Relations Manager at Berjaya Langkawi Resort - Malaysia, responded to this reviewResponded 5 April 2018

Dear Frankie T,

Greetings from Berjaya Langkawi Resort!

Thank you so much for the feedback after recently staying with us.

Your valuable feedback gives us the opportunity in gauging where we fared well and where we will need to take a much closer look to make the necessary improvements. It is regrettable to read that our shuttle service did not meet your expectation.

Rest assured, we are already looking at making the needed enhancements especially with our shuttle service and to get on further improving this section we are getting new shuttles for our resort soon. We have also newly installed a Queue Management System for our concierge by prompting your room number and available shuttles on the TV screen. This system is similar in style with the banks as our moving forward step.

Again, we apologize for the shuttle issue encountered. Hope that this did not prevent you from having a wonderful time in our resort nevertheless. If you ever return, we hope that you would still give us the chance to offer you the improved experience you expected.

Best regards,

N.Shumindhran Nair
Public Relations Manager
Email : langkawi.rsvn@berjayahotel.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018

we were in Berjaya last week. such a lovely stay with music of jungle. I have already gone to Maldives, seychelles, Bali and Samui. I really loved the atmosphere of hotel.except finding four lizard during our stay, other things were great. i know this hotel is in jungle but i think if you dont see lizard in your room it would be great!
remember to check the daily program near the pool for having different activities during your stay, unfortunately we saw it very late and we missed it. of course its much better if the concierge give this program in printed paper to guests.
restaurants were great.
the baech doesnt have many fish for swiming in sea.( I dont know the other beaches in langkawei)

  • Stayed: March 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank rasa a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShuminNair, Public Relations Manager at Berjaya Langkawi Resort - Malaysia, responded to this reviewResponded 5 April 2018

Dear Rasa A,

Greetings from Berjaya Langkawi Resort!

Wonderful to hear from you and great to know that you took away pleasant memories of your stay with us. It's sometimes the little things that mean a lot and so pleased that we were able to make you happy.

As for the lizard inside your room - they are a natural resident of the resort given the settings of our hotel being located in a rain-forest and such occurrences is definitely unavoidable.

Noted your comment pertaining to the S&R activities in a printed paper. Looks likely, you could have missed seeing our Recreation Desk at the lobby with all these information and details to further assist guests with any inquiries or booking for S&R activities which you can enjoy in the resort and for Langkawi Island.

Once again, thank you and we do hope that we will have the privilege of welcoming you back again in the future!

With regards,

N.Shumindhran Nair
Public Relations Manager
Email : langkawi.rsvn@berjayahotel.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018

Loved this property! We stayed in both a Rainforest Studio and a Overwater Chalet
both were great but of course the Overwate Chalet was the better of the 2. The staff were very nice. We were given a congratulations cake even though we werent married so maybe it wasnt meant for us however that was cute. The spa was amazing! The food was really good and a great selection aswell. The place is huge so waiting for the shuttle can take some time.

Room Tip: Overwater Suite
  • Stayed: September 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Tionne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShuminNair, Public Relations Manager at Berjaya Langkawi Resort - Malaysia, responded to this reviewResponded 4 April 2018

Dear Tionne B,

Greetings from Berjaya Langkawi Resort!

We cannot thank you enough for your comments and truly delighted that you had all the time to appreciate our environment, the facilities we had to offer and more importantly the service provided to you by the team.

It is truly heartwarming to know that you had wonderful experience while staying with us. We can't thank you enough for your kind support and it would be our great pleasure to welcome you back to the resort for more wonderful experiences.

Sincerely,

N.Shumindhran Nair
Public Relations Manager
Email : langkawi.rsvn@berjayahotel.com

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