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“The most horrible hotel in the world!!!”

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Century Langkawi Beach Resort
Ranked #70 of 104 Hotels in Langkawi
Reviewed 29 March 2012

I have stayed in nicer places in shanty towns, this place is so sub standard I would prefer to sleep on the dirt in the bush.... It would probably be a lot cleaner and more comfortable! Please, if you go anywhere near this place run, just the very sight of the premisis could make you go blind, don't be fooled by the semi decent reception it is just a facade.

  • Stayed: April 2011
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6  Thank Scouani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonlangkawi, General Manager at Century Langkawi Beach Resort, responded to this reviewResponded 7 April 2012

Dear Scouani,

Thank you for your review.

It is with regret to know that overall cleanliness of the hotel was below your expectation. I would appreciate if you could contact me personally at kumar.renoo@sheraton.com to provide more details.

Once again, thank you and I look forward to hearing from you soon.

Warm regards.

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675 - 679 of 1,432 reviews

Reviewed 28 March 2012

I read many reviews about this property - a lot of them not rating it very well. I can only praise it. I emailed the hotel direct before we arrived to request room location - I was answered quickly and courteously and was given e rooms I requested. Food at Spice Traders restaurant and Feast restaurant was great. Beds very comfy. Broken hair dryer fixed as soon as I told housekeeping. Buildings are a little tired and need some maintenance. All staff we dealt with we're friendly and helpful - we would stay again. We had room 1010 facing the beach - just lovely.

Room Tip: We had room 1010 facing the beach - just lovely. Beds comfy. Very close to beach. Quiet. Away fro...
  • Stayed: March 2012, travelled with family
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1  Thank SamSmithSurfs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonlangkawi, General Manager at Century Langkawi Beach Resort, responded to this reviewResponded 3 April 2012

Dear SamSmithSurfs,

Thank you for choosing to stay at the Sheraton Langkawi Beach Resort.

Your praises certainly made us proud. Guest comfort is our priority and it is our pleasure to ensure their need is taken care during their stay. Many thanks for your compliments on the great food at Spice Trader and Feast. Thanks to our talented Chefs in these F&B venues.

I appreciate your highlight on the comfort of our seafront room which is very popular among our guests and the “Sheraton Sweet Sleeper Bed” – a signature bed that guests enjoy a good night’s sleep.

The shortfall in our maintenance is very much regretted, rest assured our Maintenance Team conducts regular upkeep work to further improve for better guest experience.

Thank you again for your positive review of our Resort. I look forward to welcoming you back in the near future.

Warm regards

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Reviewed 28 March 2012

Spent 5 nights at this hotel in nov 2012 - was fantastic. We were 2 adults and 2 kids (ages 5 and 9) - hotel adequately catered for them. Hotel food was VERY expensive esp the drinks so we quickly learnt not to eat there but apart from that it was a wonderful stay with plenty of other eating spots to choose from.

  • Stayed: November 2011, travelled with family
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Thank SGJHB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonlangkawi, General Manager at Century Langkawi Beach Resort, responded to this reviewResponded 2 April 2012

Dear ShaJhb,

Many thanks for posting this review and your kind words.

It is great to hear of your wonderful experience at our Resort that you enjoyed.

I appreciate your comment on the food and beverage pricing, rest assured it is comparable with other 5 star hotels on the island.

Thank you very much for the time and valuable feedback. I look forward to welcoming you back in the near future.

Warm regards

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Reviewed 25 March 2012

The hotel is nice, food is good (expensive), and rooms were amazing, with beautiful grounds. On a good clear day the views are amazing. Worth the money...not sure but not a lot of other options on the island for upscale resorts. Sheraton always pulls through in creating a nice hotel with a great homey vibe.

Room Tip: If you are a SPG member you should automatically get upgraded to a chalet.
  • Stayed: March 2012, travelled solo
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2  Thank Tracy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonlangkawi, General Manager at Century Langkawi Beach Resort, responded to this reviewResponded 5 April 2012

Dear tracyinjapan06,

Thank you for choosing to stay at the Sheraton Langkawi Beach Resort and posting this review.

I am proud to know that our Resort is a good vacation spot with amazing views and comfortable rooms.

Many thanks for your kind words and support. I look forward to welcoming you back soon in the near future.

Warm regards

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Reviewed 23 March 2012

A family vacation - we decided to stay at the Sheraton, Langkawi since it is a 5 star hotel by Starwood. Unfortunately, it didn't live up to its standards. Upon checking in, we booked 2 rooms which was given away but was thus upgraded to a much better room, the check in process took us 2 whole hours. We were not impressed. From the reception, the hotel looked great but overall, it needed a major face lift from the place itself to the service. Our room was great, beach facing but it was in dire need of some plants especially around the balcony area which was quite bare with dead soil. Doors and cupboards needed fixing. We asked for a baby cot and it came an hour late, the staff who brought in the cot did not look too happy and was dragging the cot around. There were no 'No Disturb' or 'Make Up Room' sign anywhere in the room and we always had to call the reception to inform them to make up our room. The room was short on amenities for a 5 star hotel. The only good thing is that the room was very clean and nothing was lost.

The pool area was a-okay, this could do with some major fixing too. The bar staff around the pool area was rather rude and unfriendly. The buffet breakfast or dinner at Feast Restaurant was not up to the 5 star standards that Sheraton normally gives. It was rather mediocre. Staff at the restaurant were not very attentive nor efficient. When asked for tea, coffee instead was poured into the wrong cup. Perhaps the staff needs to be supervise a bit better or to go a training course? A little improvement here and there will help improve the hotel a great deal.

We rather amused by the buggies though throughout the whole trip, it was big, red and different. It made the trip to and from the room enjoyable especially for kids.

  • Stayed: March 2012, travelled with family
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2  Thank GR2929
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonlangkawi, General Manager at Century Langkawi Beach Resort, responded to this reviewResponded 3 April 2012

Dear GR2929,

Thank you very much for your response.

We are sorry to hear that you were not impressed with the check in process. It appeared that your arrival must have been just at that moment when our Front Desk associates were trying their best to get the rooms prepared for you. Having said that we do take onboard that this could affect the arrival experience of our guests and we sincerely apologize for your wait.

The shortfall in our room maintenance is very much regretted. Rest assured our Maintenance Team conducts regular checks to upkeep the facilities in the resort for our guest’s safety and comfort.

Many thanks for your compliments on the cleanliness of our guestrooms despite attitude of our Housekeeping associate who delivered the baby cot. I can assure that our Executive Housekeeper has shared and reviewed your comments with her Housekeeping Team to further improve on their customer service skill.

It is with regret to hear of your unpleasant encounter with services provided by our associates at Pool Bar and Feast respectively. Please rest assured that our Food & Beverage Manager monitors the staff performance and provides necessary training to enhance service quality.

Movement around the resort is shuttled by buses for our guests’ convenience. It is certainly a nice experience to tour around to explore the natural surroundings of the resort. The kids love it the adventure!

Once again, thank you for your time. I hope that we may have the opportunity to welcome you back soon in the near future.

Warm regards

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Additional Information about Century Langkawi Beach Resort

Address: Jalan Teluk Nibong, Langkawi 07100, Malaysia (Formerly Century Four Points Resort)
Region: Malaysia > Kedah > Langkawi District > Langkawi
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#12 Top resorts Hotel in Langkawi
#18 Luxury Hotel in Langkawi
#21 On the Beach Hotel in Langkawi
Price Range: $73 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Century Langkawi Beach Resort 4.5*
Number of rooms: 150
Official Description (provided by the hotel):
Located on the northwestern shore of Peninsular Malaysia, an ancient group of islands collectively known as Pulau Langkawi awaits you. Our resort is nestled amidst 38 acres of spacious, lush tropical surroundings with private beach coves. Whether you crave an exciting escape or a peaceful sanctuary – you will find it in Langkawi. The resort is just a short 10-minute car ride from Langkawi International Airport. ... more   less 
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Also Known As:
Sheraton Langkawi Beach Hotel Langkawi
Sheraton Langkawi Beach Resort
Langkawi Sheraton

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