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Reviewed 14 November 2016

 お風呂は別館へ車で数分移動。車は無料で出してくれるが別館での入浴に500円かかる。ホテルに備えの風呂は貸切風呂で別料金。50分で3000円程度。朝食、夕食とも別料金。夕食はビュッフェ形式1人3000円程度。ビールを中ジョッキ900円で売っているところから食事内容も推し量ることができるだろう。
 You have to go to another hotel to enjoy hot spring and need to pay 500yen for it, of course you can use hot spring in the hotel but in this case you must rent a hot spring room and have to pay 3000yen/h for that. Breakfast and dinner is not included in the fare(depending on the plan)
這個飯店溫泉有是有,但必須借溫泉室要3000塊日幣,吃晚餐要3000塊日幣,啤酒一杯900日幣。早餐也要付早餐費。你要理解住房費不包含這些費用。

Date of stay: November 2016
  • Trip type: Travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank FarAway804562
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 20 August 2016 via mobile

A very simple japanese style hotel, with private outdoor onsens by the woods, very quiet and relaxing. We were able to anticipate one hour the check in, something almost impossible here in Japan where flexibility and improvisation are not taken in consideration. Large zen rooms with tatami and fouton, essential comfort. Confortable Lobby area and lounge, a reading room with a very wide collection of manga books. Large restaurant and lovely staff. Cheap but with style. Try it...

Date of stay: August 2016
Trip type: Travelled with friends
1  Thank pierantoniomariam
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 20 October 2015 via mobile

Shinugawa Onsen is a spa town along the "angry devil" river, populated by small devil statues. It's close to a beautiful gorge, Edo wonderland and about 30-mins by local train to Nikko (310 yen one way). The hotel is 15 mins walk or there's a "dial bus" that you can book through reception for 200 yen. The hotel is interesting, a mix of Japanese style and 90s modernity. Rooms are spacious and comfortable, though curiously I kept getting annoying mosquitos even though the fly screens were closed and it was autumn. The front desk people speak some English and are very friendly and helpful. We ate out as we were touring, but I believe they have an interesting Japanese gourmet option that is very good. I'd recommend this place for value, spaciousness and a taste of Japanese hospitality.

Date of stay: October 2015
Trip type: Travelled with friends
2  Thank Jay P
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 4 April 2015

Room was cheap for the area, large with a great view (we were on the 8th floor). However, it had pretty dated decor and facilities. Unfortunately the room also smelt very strongly of cigarette smoke. I am a light smoker myself but don't want a room smelling like that. We told reception and the guy came up and sprayed the room with some chemical and said to ring again in 10 mins if we still were not happy. We rang but then they said they had no other rooms, although the car park was nearly empty! We stayed where we were as we were only staying one night. The staff were really polite.

We also had the 'kaiseki' Japenese buffet meal in the restaurant on the ground floor which was excellent and went down to the sister hotel for the hot spring which was lovely too. A real mixed bag. If staying and you don't like the smell of cigarettes, may be worth mentioning it in your enquiry or booking.

Room tip: Ask for a well aired room!
Date of stay: March 2015
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Jonathan D
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 12 January 2015

The hotel was very quiet and we could enjoy a peaceful stay. There were almost no other guests while we were there, and we were given a room on the highest floor. The room is clean and very big! We read reviews that it was spacious but were still surprised by the size. Beds were comfortable, and amenities including yukata and hanten were all provided though you have to take them yourself from the lobby area. Something a little different about this hotel is that you are provided lockers for your shoes at the lobby and you are supposed to walk barefoot/with socks in the corridors and rooms. We did not mind as the floor was either carpet or tatami and was not cold. Free wi-fi is in the lobby.

The staff provided excellent service throughout our stay. They guided us through check-in smoothly. They sent us immediately by their private mini shuttle bus to the sister hotel Kinugawa Plaza Hotel for the hot spring (purchase from Otaki's front desk for 500 yen extra) and were equally prompt with fetching us back. They worried about us if we felt cold or tired, and they also went out of their way to specially send us to the train station earlier when they heard we could not make our train's timing with the earliest shuttle bus timing. We felt very protected and taken care of by the staff who were always friendly and polite.

Note that they really speak no English, and there are a few things you may not know if you cannot read and converse in Japanese. For example, they have a shuttle bus service to and fro to the Kinugawa Onsen station, and to Nikko Edomura. Due to the hotel being in the mountains, you would think food is a problem, but if you ask the front desk staff about dining, they have prepared a map of the area with all the food marked out. They will tell you about which ones are open, and knowing that many are quite a distance, they can recommend a couple of places that will send you back and forth from the hotel to their restaurant. They will even call the restaurant for you to be fetched there.

All-round pleasant experience, we are still in disbelief at how much value we got for the cost, and are regretting not staying longer!

Date of stay: January 2015
  • Trip type: Travelled with friends
    • Location
    • Rooms
    • Service
1  Thank HN274
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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