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rob P
Pittsburgh, Pennsylvania

Beautiful setting

4.0 of 5 bubblesReviewed 5 Apr 2024via mobile
This is a very interesting place to visit. The atmosphere is more 1970s I think. The rooms have real old-fashioned keys. But the setting is beautiful. They are beautiful gardens to walk-through. And the hot baths are wonderful. We had a group dinner, which was pre-selected, which was good with very good service in the restaurant.
Date of stay: April 2024
Trip type: Travelled with friends
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Reviewed 4 April 2024 via mobile

Use caution booking this hotel! Double check your number of guests and understand breakfast is NOT good and NOT optional. Also, no tattoos allowed in the onsen.

We had reserved two rooms for a total of $450–but somehow when we arrived my Agoda booking only showed three guests instead of five. They demanded and additional $300 for the two unreported guests (because per their explanation in Japan they charge per person not per room). If my elderly parents hadn’t been so tired I would have left. At $225 per room/night price the hotel is tired and underwhelming but for $375 per room/night it’s a joke.

The pros: it’s quiet, serene even, and the grounds are lovely. The rooms are fine, the beds are fine.

The cons: value not there. Few amenities if you have tattoos and cannot use the onsen. It’s situated along a busy road and not a nice walk. The buses in the area are expensive. The Japanese breakfast was meh and the western was worse than a tv dinner.

*we were there during cherry blossom season and spring break. No one had told us to make dinner reservations in advance and the town was literally sold out. After walking to over ten restaurants we gave up and ended up eating 7-eleven. The whole thing was expensive and lackluster.

Date of stay: April 2024
Trip type: Travelled with family
Thank 940claret
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 July 2023 via mobile

Well....the setting is stunning and the hotel is low-rise so it nestles into the landscape without too much intrusion. Rooms are clean and well presented, if a little tired and in need of a revamp. No such thing as USB points here - bring your adapter! The view from my room was woodland with only a very faint road noise to intrude on the birdsong. The onsen was exceptional, particularly the outdoor bath (tastefully screened with vegetation) and robes were provided for the walk there from the room. Silver service breakfast was efficiently delivered if underwhelming, especially for my GF companion. The main problem we had as a party of 17 was that the restaurant was fully booked for a function on the night we stayed, and local eateries were scarce. The Italian nearby turned the 3 of us away as they were full. We found a small family run place which, with some lost in translation efforts provided excellent ramen for us.
With some investment in modernisation of the rooms this hotel really would be hard to beat. Oh, and you can take your dog too!

Room tip: Make sure you have USB adapters for charging your phones, tablets etc as the rooms too retro for these.
Date of stay: April 2023
Trip type: Travelled with friends
Thank NorthEasternMan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 February 2020

Stayed here for 1 night, staff were helpful in guiding us to our room after check-in. Room were very big, and there was an in-room private onsen. However, the room was not very clean as I found pee stains on toilet bowl cover and basin area.

The shower area is open see through glass overlooking the outdoor private onsen and forest (my husband and I were skeptical if anyone would walk by since we were not told if it is a enclosed forest).

It was a relatively quiet hotel when we check-in and check-out. Reception staff were non-english speaking hence they could not help us when we seek help on an emergency issue.

Overall experience could be better.

Date of stay: January 2020
    • Location
    • Sleep Quality
    • Service
Thank ik31
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 October 2019

Stayed here for 2 days beginning of October. Place is absolutely gorgeous especially in sunny days. Large (even per western standards) room with everything needed. Good service. Onsen makes your stay more enjoyable- can be used daily, opened pretty much whole day. Breakfast price (probably because breakfast served in upscale French restaurant) from my view does not match food selection, unfortunately not many choices outside hotel- only 7-eleven in 10 min walk.
Convenient location for Hakone loop- buy ahead Hakone pass- well worth it. Nearby there are couple museums- found them interesting.
To resume- very good hotel to chill out during trip.

Date of stay: October 2019
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank vyv50
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 October 2019 via mobile

Highland Hotel Hakone had a nice spa (some areas required full nudity as a tradition) it has peaceful gardens with hammocks hanging from trees and lovely friendly staff, everything shut down in the hotel at 9pm except for the spa which opened until 11pm.
Not great for an evening drink as they will not serve you past this time at all.
The bar/lobby/garden terrace however would be absolutely beautiful for an evening drink.
If you like to have a beer they sell them in vending machines in the hotel, you can take it to your room!
During dry season this hotel would be a relaxing location for guests looking for some downtime, but it is out on its own in my opinion with a 20minute walk to the nearest 7eleven. Then it did rain for the whole time we were there so walking anywhere would be miserable.
We had a garden view and it was picturesque!! Great tea/coffee station in the rooms. Hotel provided Kimono style pyjama, crocs, slippers, binoculars and a birdwatching book!!
Definitely recommend for revitalising during busy travel through Japan.
Tip: keys come on a wooden keyring, they do not have a skeleton key.. do not lose the key. A member of our trip did so & they seemed appalled.

Date of stay: June 2019
Trip type: Travelled with friends
2  Thank LittleLittle19
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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