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Jean Y
Pleasant Hill, California

Friendly Staff Highlights This Hotel

4.0 of 5 bubblesReviewed 14 Nov 2017
The Hakone Hotel Kagetsuen is a middle-of-the road hotel without the luxury expected in a resort. There is a small gift shop in the plain lobby with a small selection of goods, but you can purchase canned/bottled drinks for a reasonable price. The double bed rooms are fairly large with a traditional Japanese style seating area. The bathroom is small with a small but deep half bath. Shampoo/conditioner not in the rooms but plentiful in the onsen (bath), for which they have for the community and for families. The food served for dinner was nicely prepared and picture-worthy. The hotel is situated a short walk from the Cultural Center and a nice walk to the harbor. We were able to access the roof for spectacular views of Mt. Fujii, which by itself made the stay worthwhile. But what a nice staff! They (chef, server, receptionist, hostess) lined up outside as we left and sent us off with waves and goodbyes!
Date of stay: October 2017
Room Tip: Single rooms are very small - opt for a double. If you go to experience hot springs bathing, ask...
Trip type: Travelled as a couple
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
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10 - 15 of 107 reviews
Reviewed 3 June 2017

We had booked a non-smoking room but as soon as we walked in the room it reeked of smoke. There was an ash tray on the table. They apologized and quickly upgraded us to a larger room with no smoke smell. The breakfast buffet was great & very casual. All most everyone shows up in robes from there morning Onsen. If you have a clear day go up on the roof for a spectacular view of Mt. Fuji. Everyone was very helpful.

Date of stay: April 2017
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank skyhawk13
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 May 2017

Small, spare rooms, well maintained. Requires own transportation or local bus to see the area. Fair - good food and service. English proficiency of staff - fair. Proximity to local sights a plus. Good views of Mr. Fuji.

Room tip: Choose a front room on and upper floor.
Date of stay: May 2017
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank john s
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 November 2016

I completely enjoyed my stay here. If you are sumo sized, plan on staying and enjoying this hotel, bring your own robe and slippers. I am 3X. I anticipated nothing would fit and came prepared. Otherwise enjoy the hotel provided robes and slippers. I encourage you to experience the Onsen (hot springs). It took a little effort to go to the shared Onsen, but once I was there it was great. I never needed to shower in my room. I missed it when we left. The hotel seems, to an American, very casual because everyone is walking around in robes. At breakfast people wore robes having come from the Onsen. We also had all our meals at the hotel. They were delicious and GREAT! The breakfast was buffet. The dinners were incredible Japanese fare; look at the pics I provided. We were lucky to see a performance of traditional Japanese instruments. Overall the hotel has a shabby (sheek) feel. The rooms are worn and the Onsen has old plumbing. For me this added to the ambiance.

Date of stay: September 2016
  • Trip type: Travelled solo
    • Rooms
    • Cleanliness
    • Service
1  Thank Laura G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 November 2016

Although your room might not look out on either mountain, there are beautiful views from the roof, if the weather cooperates. And the sunrise over Mt. Hakone in October was gorgeous, with vapor from the base of Mt. Hakone ascending into the sky. Breakfasts and the specially arranged dinners for our tour group were very good. The room was quite adequate although there was enough of a smoke smell, that it helped to open the window. I did not try the onsens (a bit hot for me at over 100 degrees F) although the members of our group who did, enjoyed them, especially those who used one of the four private ones. My only disappointment was the lack of a ryokan feel, at least in my room -- no tatami mats, no shoji screen, no low tables, no futon. This may however, been a choice of the tour company. So, if you want more of a ryokan feel, book a Japanese, rather than a western, room.

Room tip: Check with booking agency for rooms with views of Fuji or Hakone.
Date of stay: October 2016
  • Trip type: Travelled solo
    • Value
    • Rooms
    • Service
Thank Sammie_9
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 January 2016

This hotel was very pleasant, with helpful staff and excellent food. Also, the onsens (hot baths) were an interesting experience. The only problem we had was with the smell of cigarette smoke. The first room we were shown to absolutely stank, really, really disgusting. The second one was by comparison much better, but still to non smokers it was most unpleasant. Apparently they don't have any rooms for non smokers. If you complain they just spray the room with something to try to disguise the smell. Very silly of them I think, because in every other way this is a great place to stay. The views of Mt Fuji from the roof are amazing!

Date of stay: December 2015
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
3  Thank Wendy G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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