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Andre C.
Kamakura, Japan

Great!

4.0 of 5 bubblesReviewed 25 Aug 2020via mobile
Very pleasant one-night stay with our family. The surroundings are beautiful, food is great, ofuro also nice! They also offer completely free of charge soft drinks/coffee during morning, which i enjoyed a lot. Overall, great place!
Date of stay: August 2020
Trip type: Travelled with family
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5 - 10 of 223 reviews
Reviewed 8 August 2020

This was the Overnight section of a 2-day Tour out from Tokyo, between Matches - we were a Touring RWCup Party from the UK.

Described as a 'Ryokan' (traditional Japanese Inn/Hotel with authentic food, rooms and ambiance, so as a real chance to experience something genuinely Japanese, and a change from the formulaic 'Western Humongous Bed Factories'. We were really looking forward to this.

How wrong could we be .......

Welcomed - barely, much less warmly. Pointed in the Direction of our Room. We carted our own luggage.

Room - very basic indeed and more like a cell. Floor was a sack-like material which being damp added a powerful overlay of damp and musth. Round table at floor level with a well to hide your legs was most uncomfortable. The bed was described as a futon, however my description would be some ruffled sheets - with straw-filled pillows to match which also added that extra earthy farmyard aroma to the room.

Walks in the grounds - banned. Walk over to the next door Golf Course, which from our Bedroom window looked cool, was met with a tundra-like response of "Keep Out. Private'. an entreaty as to the Green Fees illicited the same response. The Prince Hotel's reaction was "they are always like that". Shame you did not consider it appropriate to warn us.

Getting out of the Hotel or for some exercise was therefore limited to their drive or the Car Park.

Dinner at night - decscribed as "a feast on a kaiseki dinner". My summary - awful and portions too small for my Hamster.

Breakfast was their Shining Hour served at 07.00 (Note - not from 07.00). We came early at 07.05, and walked into the Dining Room to find every single place setting had its hot Meal sat there waiting, going cold. Ours already was. Others who filtered down 10, 20 30 minutes later were greeted with the same sight.

A pointless waste of time, effort and food. I think 3/4 people of 40, ate that morning.

We paid and went outside to wait in the Car Park for our Coach.

I unfortunately left something in our Room. Did they make any attempt to contact me/us about it - Nope. Our Tour Agent did and they forward it to a Hotel further on in our Itinerary - it took amost 9 days to appear and they charged me postage and a Handling Fee.

In Summary - No sleep, comforts, food or drink, or Service.

Quite the most un-Japanese experience of our entire fabulous 7-week Itinerary, spaning 14 Hotels.

Date of stay: October 2019
    • Location
    • Rooms
    • Service
2  Thank Safariholic
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 January 2020 via mobile

If you want a taste of a Japanese hotel with golf thrown in, this would be it.
Comfortable rooms. Mostly Tatami beds although there are some rooms with 'western' beds if you specify.
All meals are set and are all Japanese.
It is a little distant from the nearest town, where restaurants were closing by 7.30 so if you don't want to eat in the hotel, you need to plan.
But take the lake cruise to the Ropeway and you can get a stunning view of Mount
Very good Hot Spring Bath in the hotel so all in all an interesting stay.

Date of stay: January 2020
Trip type: Travelled with family
1  Thank Michael C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 November 2019

Excellent stay in the hotel on dates of 3rd to 5th Oct 2019. We were 2 young couples that was on holiday and the staff never treated us any less than any of the local customers which was a very pleasant experience. Food was delicious as well and the rooms were big. Hotel staff were extremely helpful in arrangements for transport and were e kind to answer any queries we had. Special mention to the Taiwanese lady who was serving us our meals, didn't managed to get her name but she realised we were speaking in mandarin and kindly explained the dishes to us in our comfortable language.

Date of stay: October 2019
Trip type: Travelled as a couple
1  Thank Kashi225
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 July 2019 via mobile

Best relaxing authentic Japanese style hotel. Amazing bath with an outdoor hot spring. He will enjoy being greeted at the front door with your room key. When we went to the dining hall for dinner our bags were put out it just felt like home and it was so comfortable and relaxing

Date of stay: July 2019
Trip type: Travelled with friends
Thank NikkiFL-PA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 April 2019

We had a lovely room overlooking the golf course. It was still the dregs of winter, so the grass was brown, but the juxtaposition of the green trees, blue sky and brown grass was actually lovely! Our room was a traditional Japanese room with tatami mats and two tables. One without a western style 'well' for feet and another flat style. The bathroom was spacious with separate areas for the sinks, showe/rbath and the toilet.

The room had the traditional ukatas provided which we could wear anywhere within the hotel - even to dinner and breakfast!! Which we did, but it felt weird, I have to tell you!

The onsen baths were lovely. The traditional cleaning and scrubbing areas with their tiny seats; the indoor hot bath and even an external hot bath, too, overlooking the golf course, but private. This is a review of the women's baths, but I understand the men's is similar!

For dinner we had the multi-course Kaiseki extravaganza. It is said that there are 15 courses... but in this case, there were many more! Many of the dishes we ate we had no idea what they were... but nothing was awful, and everyone lived, so it was all good! This hotel did an amazing job of catering to two of our party that don't eat meat or fish. Great courtesy to these non-foodies, as well!

When we returned to our rooms, the futon,a padded mattress, called a shikibuton, a quilt, called a kakebuton, and a pillow filled with beans, called a makura were all set out for us. For our Western bodies, this was still very hard to sleep on! We are just not as flexible as the Japanese!

Breakfast the following morning was just as amazing as the dinner the evening before.
Multiple courses and all I can say is that I recognized the miso soup, the rice and the smoked fish. Other than that - everything was new, amazing and sometimes a challenge! Again, ate everything and i am still here to tell the tale!

An added bonus was the coffee and juice area in the lobby sitting area. For us Westerners, the cup of java after breakfast was a real bonus!

Loved this place and wished we had more than one night there..

Room tip: Any of the tatami rooms are great!
Date of stay: March 2019
  • Trip type: Travelled with friends
    • Value
    • Rooms
    • Service
Thank SBGiGi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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