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R.T.
Hong Kong, China

Big centipede running on body at night

Review of Hakone Yutowa
1.0 of 5 bubblesReviewed 10 July 2023
There was a big in centipede running in my daughter arm in midnight. It’s freak out us and can’t believe that’s happening in a hotel room. The hotel simply saying it’s common as it’s located at a mountain. WTF 🤬
Date of stay: June 2023
Trip type: Travelled with family
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Reviewed 24 June 2023 via mobile

We really liked the room & facilities. Room is clean and spacious. There is an area to chill. Onsen of sufficient size & nice. Location is convenient. Food was delicious & good spread too. We will definitely stay in this hotel when we go to Hakone again.

Date of stay: June 2023
Trip type: Travelled with family
Thank Soh_sl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 June 2023


Liked · Great service, did their best to help with anything I needed. The room was very comfortable and had all the equipment I needed. The location was perfect, a train and bus station 300 meter from the hotel. there was plenty of food nearby.
The room was very comfortable and clean, had all the equipment I needed. Really enjoyed the hotels facilities, kids play room, large wooden porch with hot foot bath. Breakfast and dinner were amazing, big variety of food, excellent service, even had baby food and baby chairs.

Disliked · The washing machine was pretty far from the rooms area, just one machine for a lot of rooms. It was a little difficult to go back and forth from my room to the machine, also with baby on my hands.

Room tip: Use washing machine early before breakfast. Better use cable car then bus to go up to the lake.
Date of stay: May 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank RuthAdar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 May 2023

Friendly staff at this large sprawling hotel. Rooms are spacious and typically sparse. It has a great onsen and massage area. We had breakfast included in our stay which can only be described as disappointing. It was only served until 8.30am. The restaurant was much too small for the amount of people and food was not replenished quickly enough. On a plus note the hotel serves complementary drinks and snacks between 7/9 in the evenings and there is fresh fruit water and fruit ice-lollies available 24/7. It also has a really pretty outside area that has a fire pit and foot onsen. The hotel is only 5 minutes walk from the station which was an added bonus.

Date of stay: May 2023
    • Value
    • Location
    • Service
1  Thank LMillsy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 May 2023

We got this very large suite that was in the CONDO complex. It is outside of the main building but there are walkways in the back that allow transverse with the key.
That said, it was incredibly comfortable. The beds were plush and comfy. Spring bath was soothing. The suite was HUGE!! There was a large sitting area as well as a patio. The entire place never felt crowded even though people were always checking in. I did not see anyone the entire time while walking around except during mealtime and the dessert hour.
We signed up for both dinner and breakfast because we weren’t too keen on looking for a restaurant. It was the best decision because the food was very fresh and varied (although focused on Japanese more). It was buffet style with an extra personalized item that you get to order. Dessert was generous and there was a small bar to mix one’s own drinks. Afterwards, there is a dessert-beer-coffee bar that was just wonderful. It was like a mixer.
The onsen was nice. We ended up doing only the private onsen and it was available both times. We also had the bath in the suite. Everything felt super clean and immaculate. The hosts and reception personnel were nice and friendly throughout. Check-in and check-out was quick and seamless.
It is about 5 minutes’ walk from the GORA train station. There are lots of bus in the main street downstairs.

Room tip: Get the condo suites with the private baths
Date of stay: April 2023
    • Value
    • Location
    • Service
Thank EMILAI333
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 May 2023

Well located an easy walk from station and cable car There is a local restaurant a little further down rd where we enjoyed a meal .We had one of their larger rooms. It was fairly sparse but very comfortable. We had dinner in one night which was a buffet style and was v good breakfast is one of the better buffet style that we have had in smaller hotels inJapan . The hotel provides a small selection of food complimentary bw 7-9 pm which we enjoyed The public spaces especially the library is great spot to relax and catch up on some reading . Staff were very helpful and friendly . It is a slightly spread out hotel so a few stairs . Popular with young families . Hakone is beautiful

Date of stay: May 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank hillyo9
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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